TACAA320
Topic Author
Posts: 7153
Joined: Fri Aug 06, 2004 3:03 am

Frequent Flier Programs Change Course

Sat Jul 01, 2006 10:31 pm

"ATLANTA - Mark Erickson is the kind of flier that airlines love. Every Monday, he leaves for New York or California for his job as a master chef for the Culinary Institute of America. He returns to Atlanta on Friday night and does it all again two days later.

The 48-year-old man from Marietta, Ga., is one of Delta Air Lines Inc.'s most prized customers — a super-elite frequent flier who travels 200,000 miles a year. He looks for perks such as first-class upgrades or being able to board first instead of getting free airplane tickets for his frequent business.

"At my stage, miles don't really mean a lot to me — the last thing I want to do is travel," he said. "For us, it's a bus ride, it's just a bus that has wings instead of wheels and it's a long one..."

Source: http://news.yahoo.com/s/ap_travel/20...;_ylu=X3oDMTA4NWZtdDlpBHNlYwMyNjgz
'Science without religion is lame, religion without science is blind'. Albert Einstein
 
FireFly
Posts: 87
Joined: Tue Jun 06, 2006 2:38 pm

RE: Frequent Flier Programs Change Course

Sun Jul 02, 2006 2:40 pm

Yep, it surely is just a bus ride for a guy like the one profiled above - funny thing, I would like to fly once a week because I get such a kick out of takeoffs and landings, and really enjoy the anticipation of flight...yet if I were to spend 10+ hours each week running here and there, I would likely lose my appreciation of commercial flight...it is a vicious circle!!
"Bury me at sea, boys; where no murdered ghosts can haunt me" MacGowan
 
uadc8contrail
Posts: 1636
Joined: Thu Sep 11, 2003 1:23 am

RE: Frequent Flier Programs Change Course

Sun Jul 02, 2006 3:06 pm

They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

they make me sick. they think we owe them the world.

the fact is, they want FREE everything.

pay for what you want or shut up.

everyone should be equal. if you PAY for first class, you should receive first class service. if you PAY for coach, you should ride your butt in the back of the plane and live with the very limited amenities dictated by the below cost fares that are being charged....qoute from jetdeltamsy



pretty much sums it up on how a former delta employee feel about what the chef is getting in return for his coach class tickets.....
bus driver.......move that bus:)
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 2:02 am

Quoting Uadc8contrail (Reply 2):
pretty much sums it up on how a former delta employee feel about what the chef is getting in return for his coach class tickets.....

Yep. You got it.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
aerokiwi
Posts: 2253
Joined: Sun Jul 30, 2000 1:17 pm

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 10:27 am

Quoting Uadc8contrail (Reply 2):
They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

Seems a bit harsh to me. It was the airlines who created this "mentality" amongst the travelling public. Just because times may be tough for the airlines, it doesn't mean they are for travellers, who see little reason for services to be downgraded. It's not customers' fault for the mess the legacies are in today. I think we've seen elsewhere in aviation what happens when you start to blame customers for your own problems (hello, Airbus?).

What I think most people want is service quality aligned with the fares they pay. If some airlines can afford to provide a higher quality service (relatively speaking) for lower fares than the competition, then they will ultimately come out as winners in the marketplace.
 
deltairlines
Posts: 6876
Joined: Mon May 24, 1999 4:47 am

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 11:00 am

Quoting FireFly (Reply 1):
Yep, it surely is just a bus ride for a guy like the one profiled above - funny thing, I would like to fly once a week because I get such a kick out of takeoffs and landings, and really enjoy the anticipation of flight...yet if I were to spend 10+ hours each week running here and there, I would likely lose my appreciation of commercial flight...it is a vicious circle!!

Sums up many of my feelings. While I love aviation, when you're on your 10th flight in 5 days, doing your second red-eye that week, it gets to you.

Quoting Aerokiwi (Reply 4):
Quoting Uadc8contrail (Reply 2):
They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

Seems a bit harsh to me. It was the airlines who created this "mentality" amongst the travelling public. Just because times may be tough for the airlines, it doesn't mean they are for travellers, who see little reason for services to be downgraded. It's not customers' fault for the mess the legacies are in today. I think we've seen elsewhere in aviation what happens when you start to blame customers for your own problems (hello, Airbus?).

What I think most people want is service quality aligned with the fares they pay. If some airlines can afford to provide a higher quality service (relatively speaking) for lower fares than the competition, then they will ultimately come out as winners in the marketplace.

Definetely sounds a bit harsh. Yes, many of us elites look for upgrades - many of us at least recognize that we're not guarenteed these seats, but if there are empty seats up front, why leave them empty or give them to non-revs when it can be given to a top customer as a reward for their loyalty? Yeah, it sucks for non-revs who might be getting stuck in the middle seat in coach, but too bad - they're not paying for their ticket...

As an elite on two major U.S. airlines, I do take upgradability into my factors when booking a ticket. Stuff like priority check-in and priority boarding/priority seating though (which costs the airline nothing) are what I'm more into...less waiting and easy-on/easy-off the plane. I can live in coach on a domestic flight. It's these perks which cost the airline nothing that make the difference here.

Quoting Uadc8contrail (Reply 2):
pretty much sums it up on how a former delta employee feel about what the chef is getting in return for his coach class tickets.....

And with a huge dropoff of Medallions (many of which would be gone if Delta pulled a Southwest and eliminated its elite program), Delta employees would be out of a job faster than you could imagine...there's a saying that the top 20 percent of your customers provide 80 percent of the revenue - you lose Delta's Medallions (which make up probably around 10-15% of Delta flyers out there) and you lose a ton of revenue. No revenue means no income, which means big debts, which means we open up to Ch. 7 of the US Bankruptcy Code.

Jeff
 
777STL
Posts: 2770
Joined: Mon Dec 13, 2004 8:22 am

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 11:30 am

Quoting Uadc8contrail (Reply 2):
They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

Yep, you must be familiar with Flyertalk then?
PHX based
 
B707Stu
Posts: 893
Joined: Sat Feb 05, 2005 4:15 pm

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 11:36 am

Quoting Uadc8contrail (Reply 2):
They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

they make me sick. they think we owe them the world.

the fact is, they want FREE everything.

pay for what you want or shut up.

everyone should be equal. if you PAY for first class, you should receive first class service. if you PAY for coach, you should ride your butt in the back of the plane and live with the very limited amenities dictated by the below cost fares that are being charged....qoute from jetdeltamsy



pretty much sums it up on how a former delta employee feel about what the chef is getting in return for his coach class tickets.....

Well, let's see. The airlines established frequent flyer programs to inspire loyalty and increase revenue. The deal was structured to establish income by allocating dollars, based on frequent flying, to reward people for frequent flying. Now I'm reading here that the program instituted by the airlines, which, by the way, did create the income they'd hoped for yet, somehow don't manage very well, and have conditioned passengers to expect upgrades based on status, etc., is evil. That's fine, let's go back to the days when someone chose a flight based upon schedule and price and let the airlines compete that way. As much as the days of 'plush frequent flyer programs' are over, so is the day of regulation for Airlines, I believe since circa 1978, so please don't advocate that the airlines are pristine and without since when it comes to developing, implementing and structuring programs that inspire loyalty from customers.
 
UAL4ever
Posts: 51
Joined: Tue Aug 16, 2005 2:45 pm

RE: Frequent Flier Programs Change Course

Mon Jul 03, 2006 3:43 pm

I view it very simply. As an elite I fly more on United than the average traveller. I can fly on any airline but I am willing to pay 40 dollars more for a ticket out of ORD rather than fly on American. In return if there is an open first class seat that is going to be empty anyway why shouldn't I get that seat? The amount of money I spend on UA throughout the year should get me something. Otherwise I would have no reason to flyu UA instead of flying Southwest out of Midway.
 
cy319
Posts: 368
Joined: Mon Apr 17, 2006 11:42 pm

RE: Frequent Flier Programs Change Course

Tue Jul 04, 2006 4:37 am

hi mates,
i m conducting a survey on Frequent Flyer Programmes for my MSc thesis.
if u want, u r welcome to take part.

here s the link: http://www.surveymonkey.com/s.asp?u=294172262187
wanna be travel buddies ,sex buddies .. or both ?
 
aa757first
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Frequent Flier Programs Change Course

Tue Jul 04, 2006 4:57 am

Quoting Uadc8contrail (Reply 2):
They are made up of thousands of pathetic "entitlement mentality" individuals who think flying is some glamorous, ego-stroking event that that is elitist in nature and should be reserved for only those who are at their level socially.

Someone's jealous...

Quoting Uadc8contrail (Reply 2):

everyone should be equal. if you PAY for first class, you should receive first class service. if you PAY for coach, you should ride your butt in the back of the plane and live with the very limited amenities dictated by the below cost fares that are being charged....qoute from jetdeltamsy

And when employees pay nothing to fly they shouldn't fly at all.

---

I don't fly often (maybe three times a year, max) and its always in coach. I realize why airlines don't really care more about the elites than me. I don't pay as much as the elites, I don't fly as frequently as the elites and I have no loyalty to one airline or another.

Just as an example, if I flew from PHL to MIA on July 5 (two days from now) and returned on July 7, I'd be charged $427. If it's refundable, it will be $738. But if I'm like most regular travellers, I'll book well ahead in advance and probably stay longer, I'll be charged $237. The business traveller is paying 180% or 311%, more, respectivley.

I read on here (so take it for what its worth) that 75% of airline revenue comes from 25% of the passengers, which makes sense when 75% of the passengers have no brand loyalty, find the cheapest fares and fly maybe twice a year. Doesn't make sense to chase after the 25% of travellers who will stick with you, pay you more money and fly twice a week?

AAndrew
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: Frequent Flier Programs Change Course

Tue Jul 04, 2006 5:13 am

Quoting Aa757first (Reply 10):
And when employees pay nothing to fly they shouldn't fly at all.

---

Sorry Andrew, but your typically pathetic response has no merit.

Reduced rate travel is part of our compensation package. Enough said.
Tired of airline bankruptcies....EA/PA/TW and finally DL.

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