dj1986
Posts: 107
Joined: Mon Apr 24, 2006 11:25 pm

Why No Combined Star Alliance Internet-Tickets

Thu Jul 06, 2006 10:19 pm

I was just wondering why the Star Alliance has no Internet page where you could buy tickets/segments of all the airlines and combine them in a single ticket. I know that a combination would in the most cases end in Y, C and F fares but it would be the same in a travel agency. I'm not sure but I wasn't finding a page like that with OneWorld or SkyTeam either.
US Airways I miss you!
 
BHMNONREV
Posts: 1209
Joined: Thu Aug 28, 2003 9:17 am

RE: Why No Combined Star Alliance Internet-Tickets

Thu Jul 06, 2006 10:37 pm

I have often wondered this myself, because I would love to buy a *A RTW ticket over the internet and pick and choose my own flights, versus having to use a travel agent which at times can be very painstaking...
 
NZ8800
Posts: 408
Joined: Tue May 16, 2006 1:42 pm

RE: Why No Combined Star Alliance Internet-Tickets

Fri Jul 07, 2006 12:15 am

Too difficult to do - particularly as the taxes change from country to country; surcharges change from airline to airline - it's a lot more than the base legs and base fares.
For example, Sydney's Kingsford Smith International Airport has a A$4.30 noise tax, which other Australian airports either do not charge or charge different prices for, some countries include departure tax in the ticketing (eg. Australia), others do not, and have different taxes at each airport (eg. New Zealand) and the website would have to be able to advise on all of these things; AND be 100% accurate and always updated.
And not enough demand - most people would prefer to use a travel agent to get everything done, particularly for the more complicated itineraries.
If it's a simple point to point job, it can be done as in some LCCs, and a lot of people do not mind doing a simple o/d return itinerary; but as the Star Alliance fly to 842 airports in 152 countries - that's a massive booking system that would be required! And now with two Chinese airlines coming on board, it will be an even larger system.
SkyTeam and OneWorld, although smaller, have similar problems.
If demand eventually arises - i.e. a lot of people want to dispense with travel agents and take it all upon themselves to organise it - and have no-one but themselves to blame if things go wrong and not being able to claim compensation for it... then maybe it will happen.
Meanwhile, I'm not a travel agent, but there is a reason they're around, and why there are special courses in how to navigate booking systems.
Apart from other things, all those countries have different entry requirements and formalities, which people need advising on - and all that information would also have to be put into the system. Again, a lot of LCCs can do this because they fly to a limited selection of countries OR the vast majority of their passengers (eg in + between Western European countries) have visa-free entry; but for the magnitude of 842 airports with different tax structures, and 152 countries entry formalities - that's enough on its own really to say - by all means use the round world calculator to make a list of the dates and routes you want, but leave the rest to the travel agent, who should also advise on visa regulations.
MDZWTA ~ Mobile Disaster Zone When Travelling Abroad
 
dj1986
Posts: 107
Joined: Mon Apr 24, 2006 11:25 pm

RE: Why No Combined Star Alliance Internet-Tickets

Fri Jul 07, 2006 7:04 am

Quoting BHMNONREV (Reply 1):
Meanwhile, I'm not a travel agent, but there is a reason they're around, and why there are special courses in how to navigate booking systems

Don't get me wrong I don't want to take the work from a travel agent. If have not bought one ticket in the internet only via my travel agent but I just like to get informed before I let them do the work. But wouldn't it be possible to combine some "major carriers booking" in the Alliances since their reservation system is somekind of mixed together already anyway?
US Airways I miss you!
 
nzstevenc
Posts: 74
Joined: Tue Sep 13, 2005 5:47 am

RE: Why No Combined Star Alliance Internet-Tickets

Fri Jul 07, 2006 8:52 am

Quoting BHMNONREV (Reply 1):
I have often wondered this myself, because I would love to buy a *A RTW ticket over the internet and pick and choose my own flights, versus having to use a travel agent which at times can be very painstaking...

I've done a *A RTW ticket over the phone direct with AC and had an e-ticket issued for the whole itinerary... If you've sorted our your own itinerary with the Mileage Calculator from *A.com then it's as easy as reading it to them over the phone, and they'll phone you back once they've calculated the fare.

They require you to book the tickets with the airline that you'll fly the first leg with - in my case LHR-YYZ meant AC.
 
AirNZ
Posts: 544
Joined: Fri Feb 11, 2005 6:03 pm

RE: Why No Combined Star Alliance Internet-Tickets

Fri Jul 07, 2006 9:32 am

Quoting Nzstevenc (Reply 4):
I've done a *A RTW ticket over the phone direct with AC and had an e-ticket issued for the whole itinerary... If you've sorted our your own itinerary with the Mileage Calculator from *A.com then it's as easy as reading it to them over the phone, and they'll phone you back once they've calculated the fare.

They require you to book the tickets with the airline that you'll fly the first leg with - in my case LHR-YYZ meant AC.

Believe it or not, but the technology is not yet fully there for airlines, with a few exceptions, to issue e-tickets for sectors operated by other carriers. With regards to ticketing procedures themselves, a ticket must be plated by the first international carrier (even if the actual first carrier is domestic).
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