Ryefly
Posts: 1324
Joined: Wed Jun 21, 2000 7:56 am

Most Over-rated Airline?

Thu Jun 22, 2000 1:35 pm

What do you think the most over rated airline is?
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Most Over-rated Airline? - Continental

Thu Jun 22, 2000 2:08 pm

Of the airlines I have flown (American, United, Northwest, Continental, and Southwest), the most overrated is clearly Continental. While they were no a bad airline, they were certainly nothing special.

On my first flight, SAN-IAH, I was upgraded to First class, and it was sadly disappointing. While the breakfast was delicious and the service attentive during the meal, the service stopped completely after breakfast dishes were cleared. For the last hour and a half of the flight, the flight attendants came through the cabin exactly once, and that was right before landing to make sure that all carry-ons were stowed. When I'm flying in the main cabin, I have absolutely no problem with walking to the galley to ask for a Coke. In First Class, however, I consider the need to do so totally unacceptable... the service should be attentive enough for the FAs to notice that your glass is empty and offer to refill it promptly. Some have said that such a cessation of service simply caters to business travelers who don't want to be disturbed, but I think this is hogwash. First of all, even when people are working they may want a drink. Secondly, the mark of a truly great airline product is that it is personalized; thus, the flight attendants should observe passengers' activities and customize the service to fit. As such, they woudl be able to offer servce to those who are reading magazines without disturbing those who are conducting business.

My second flight, IAH-IND, was just normal. The seats were comfortable, but nothing to write home about. Despite the fact that the airline's website listed this as a lunch flight, despite the fact that the flight attendant implied that lunch would be served, and despite the fact that American offers a meal on their DFW-IND flight at the same time of day, there was no meal service. The flight is 2 hours and 15 minutes, but there was only one beverage service.

Aside from their "excellent" in-flight service, CO was a joy to deal with over the phone. The ticket I purchased from CO featured NW codeshare flights for the first half of my trip, LAF-DTW-SAN. However, when there was a schedule change, most of the folks at CO were about unhelpful as could be. I spent a total of about 10 hours on the phone with CO trying to get them to fix my itinerary, and, once they did, they made me go to Indianapolis (1.5 hours and $33 away) to have a Continental agent endorse my ticket over to NW (CO doesn't fly to LAF). Upon arrival at the CO counter at IND, the agent said something to the effect of, "Well, this was a waste of your time... this is already a NW ticket. I don't need to do anything to it." I actually spoke to one reservations agent at Continental who didn't know what a codeshare was, and I had to explain the concept to her.

Maybe it's just me, but these don't seem like service attributes of what is supposed to be the premier airline of the United States.

------------
On a side note, I would say that the most under-rated of these airlines is Northwest, whose service I found to be friendly and comfortable on my LAF-DTW-SAN trip.
 
BA744
Posts: 152
Joined: Thu Mar 16, 2000 8:34 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 2:12 pm

Another airline bashing thread?????
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 2:31 pm

Without a dought British Airways. I have flown first class five times and that I will say was the best.
BUT, there coach is no treat. on a flight from O'hare to London, We were supposed to be served dinner at 7:30 pm, we were finally severd at 9:45 pm ( I was starved by then!!!!!!). Drink service went around five times. I really don't think that's enough for a 11 hr fight time, do you?
So in conclusion, I hope that they will do something about it.




I-96
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 2:40 pm

Without a dought British Airways. I have flown first class five times and that I will say was the best.
BUT, there coach is no treat. on a flight from O'hare to London, We were supposed to be served dinner at 7:30 pm, we were finally severd at 9:45 pm ( I was starved by then!!!!!!). Drink service went around five times. I really don't think that's enough for a 11 hr fight time, do you?
So in conclusion, I hope that they will do something about it.




I-96
 
BA744
Posts: 152
Joined: Thu Mar 16, 2000 8:34 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 2:41 pm

"We were supposed to be served dinner at 7:30 pm, we were finally severd at 9:45 pm"

How did you know that dinner was to be served at 7:30pm.

I have never known a specific time that my meals were to be served.....
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 2:55 pm

It's got to be Singapore. Not a great way to fly.
 
UALfa@jfk
Posts: 303
Joined: Sun May 28, 2000 10:02 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 4:19 pm

I won't say which one of those large ATL-based Aeroflot-liveried airlines I think is THE MOST OVERRATED on planet earth, but I will agree with Purdue Arrow and say that NW, quite unfairly, is very much underrated (as well as generally maligned).

Nice, professional staff.
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 4:44 pm

I think it's got to be the Qantas and British Airways combination. What's so great about it? Granted the fares are slightly cheaper than the competition but their stewardesses are racist to Asians. And consideing they even stop in Singapore on their way to Europe and Australia.

What's wrong with Singapore? I think it's way better than the QF/BA combination. At least their stewardesses and stewardes treat me (coach pax) with some respect.

Regards,
SIA744
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 5:02 pm

sia744,

I don't think there is anything that wrong with SIA, but I still beleive that it is overated. I agree with you about the BA / QF combination, some QF flights are absolutely terrible for zoo unless your in biz. I find that the biz flights on Ansett Australia are the best in Asia and I fly there for work quite a lot.

Malaysian is very overated and has awful FA's any time I have had the mispleasure of having to fly code with them from Europe.
 
A330
Posts: 688
Joined: Wed May 19, 1999 12:31 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 5:02 pm

Without any hesitation: Singapore Airlines!
They are very mediciore in reality nowadays, plus they have some SERIOUS attitude problems concerning safety. More concrete, CRM is something unknown to a lot of Locals, Maintenance is deferred as long as possible to cut costs, a pure asian hierarchy system, flavoured with "friend politics", locals first and a cutting corner mentality is not what you'd expect from the "best airline in the world".
Oh, and their service in First and Raffles have gone down the slides into the mud.
Shiek!
 
euroschu
Posts: 119
Joined: Tue Feb 08, 2000 8:05 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 5:50 pm

Continental. Period. Great service? Sometimes. Clean Planes? Sometimes. I personally think that the top 5 airlines are all generic in service. CO claims to be the best, but I have flown them 15 times so far this year and there is NO major difference. Great airline, usually a nice flight, but I can also say the same of AA/UA/DL. And yes, I have flown ALL of these airlines as many times this year. I'm Platinum on AA & DL and CO is OK, but not the "#1 uber alles" they claim to be.
 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 8:55 pm

Whats wrong with SINGAPORE ???
They were the best I've flown with !!!
And, Mx5_boy, by the way the Malaysian FAs
were the nicest I've been served by !
The most overrated I think is Delta.
I have not flown with them but what I heard,
their service is really bad.
The most underrated airline by far is Northwest.
As I've red some very bad posts about them,
I've flown them, and must say: they're great !!!

regards,
Matej Sabol
 
mlsrar
Posts: 1384
Joined: Thu Mar 09, 2000 7:41 am

Thank You!

Thu Jun 22, 2000 9:19 pm

I can't count how many times Northwest has been dragged through the mud in such childish fashions..."Northworst", etc. Of all the airlines I've flown on, including Midwest Express, Singapore, Korean, Virgin, Northwest never fails to impress me. Unlike the other large domestic carriers...United is far overrated, Northwest actually acknowledges that there has been problems with their customer service, AND IS ACTUALLY DOING SOMETHING ABOUT IT! Their hubs are being renovated, just check out Detroit's midfield terminal construction. So many people, hell, probably those who say that NW is underrated are probably the ones bashing that carrier, but no other carrier is working harder to improve customer satisfaction!
I mean, for the right price I’ll fight a lion. - Mike Tyson
 
flashmeister
Posts: 2671
Joined: Fri Apr 28, 2000 4:32 am

RE: Most Over-rated Airline?

Thu Jun 22, 2000 9:28 pm

I have to agree with people regarding NW: When I flew them, there were nothing but helpful, friendly people. I flew LGA-MSP-PDX, and when I arrived at the airport, LGA was socked in and cancelled. They switched me over to EWR for the departing and returning portions, and when I got to EWR and checked in, the agent noticed that I was like 5 hours early for my new flight (not living in NYC, what was I supposed to do?) so he gave me a voucher for a 1-day pass at their World lounge or whatever. Very good airline, and I loved their service.

The most overrated airline, by far, is American: never doing anything innovative... just play follow-the-leader to United. Cramped hubs, attitude-filled FAs... the pits
 
TAA_Airbus
Posts: 491
Joined: Mon Nov 01, 1999 4:34 pm

Qantas...........no Way....SIA_B747-400

Thu Jun 22, 2000 9:55 pm

Gee, isnt that a little biast, look at your name for christs sake.

And Qantas arent racist to asians.......they even have quite a few asian people as f/a's, there cabin crew head quarters is in Japan, along with there co training facility, what makes you think they are racist.

 
Guest

RE: Most Over-rated Airline?

Thu Jun 22, 2000 9:59 pm

CO and UA
 
Purdue Arrow
Posts: 947
Joined: Tue May 25, 1999 1:49 pm

RE: Most Over-rated Airline?

Fri Jun 23, 2000 9:34 am

I don't think that you'll find any posts by me that bash Northwest. I truly think that they are under-rated, and I would choose them over UA anyday!
 
Guest

Most Over-rated Airline? Huh?!

Fri Jun 23, 2000 10:33 am

Why wouLd airlines be over-rated in the first pLace?
Those airlines must have had something really good from them that's earned their reputation. Did u think passengers favored airlines because their name sounds totally cool when read out...like Cathay.. Pacific something... Garoooda... and for those with that asian fetish...AsianA...
Or did u think Singapore's popularity came about from her barely 4 million population, country loyal supporters who bought up every magazine on the shelves to take part in each "best airline" poll so that their national flag carrier is all the way up there so is the national pride? In that case why isn't China or India population giants up there somewhere...
 
Iflewrepublic
Posts: 511
Joined: Wed Jun 14, 2000 11:31 pm

Got It!

Fri Jun 23, 2000 1:32 pm

Let's see here....United and American.
Aviation is proof that, given the will, we have the capacity to achieve the impossible.
 
UNDpilot
Posts: 65
Joined: Tue Dec 21, 1999 3:31 pm

Virgin A340

Fri Jun 23, 2000 3:54 pm

Sure you aren't, VA340........You have just had a bad experience, but I dont think that this is a commonplace within any airline, its a myth. Sorry bout the expereience, but my uncle and many others brits are not racist pigs and if I were you I would take a look at how you treat others (british employees) and perhaps you see a connection.....
 
BA744
Posts: 152
Joined: Thu Mar 16, 2000 8:34 am

RE: Most Over-rated Airline?

Fri Jun 23, 2000 5:16 pm

To Virgin A340

I had the previous post deleted - did I now? How exactly?

I came to BA well after the dirty tricks campaign, and having read Bransons 'losing my virginity' I was pretty disgusted by the actions the BA took. (to all, this is a good book to read just for the section on how airline competiton can get out of hand).

Those are my views on the dirty tricks campaign - competion that got out of hand at the hands of some power hungry board members, some of which are still around, some who aren't, and good ridance. I for one hope that BA and Virgin can have a more better relationship in the future. A view share by the new BA boss who arranged to meet Branson this week.

I'm also sorry that you had a bad experience on BA. But as someone else said, we have all had bad experiences on one airline or another. There is ABSOLUTELY no room in todays society for racism, but just because you have one bad experinece you quite rightly decide not to fly with BA again, so you miss out on seeing that not everyone in BA is the same. Believe it or not, I have had bad experiences on BA as well. A gate attendant was very rude to some passengers on a early moning Rome flight I took, and I felt like saying something, as a fellow employee.

Every airline has its bad egggs, I am sorry you came across some of BAs, but please, please dont accuse me of having the thread removed, when you have absolutely nothing to back up you accusations. Don't accuse me of removing yours and others freedom of speech, just becasue you think that as a BA employee I must be as bad as the other ones that you have come accross.

BA744 aka Duncan

 
BA744
Posts: 152
Joined: Thu Mar 16, 2000 8:34 am

RE: Most Over-rated Airline?

Fri Jun 23, 2000 5:23 pm

Virgin A340

Oh yes and can we have some facts to back up your calim that BA was screening minorities. If the EU knew about this highly illegal practice they would shut BA down, so some facts please, not idle flaming.
 
Airbus A3XX
Posts: 479
Joined: Wed May 19, 1999 5:12 pm

RE: Most Over-rated Airline?

Fri Jun 23, 2000 5:46 pm

Out of the airlines that I've flown, I would say that's Singapore Airlines. It is really a great way to 'fly', but after the flight I got tonnes ofthings to follow such that my Kris Flyer account. The check-in staff told me they'd entered the mileage for me and they found the name was wrong and gave me a letter to sign in order to change my name. However, the fact is, they didn't do so and I had to write letter to ask them to change. I've also sent letter of complaint but there's no reply. However when I also send letter of complaint to Cathay Pacific, they replied immediately with a very formal letter. See? THat's the differentce between CX and SQ. Although CX's inflight entertainment is not as good as SQ, but for taking CX, I won't have so much things to follow afterwards!
 
cedarjet
Posts: 8101
Joined: Mon May 24, 1999 1:12 am

SIA

Fri Jun 23, 2000 9:27 pm

Singapore Airlines have a reputation for great service but in my many flights with them I have found their flight attendents to be surly and sullen to a woman (or man). Plus their attitude to safety is something that has only fully been revealed to me in the last few years and it is a miracle that their safety record isn't the same as Korean Air. Someone else on this thread mentioned their lack of CRM in the cockpit, and their willingness to defer important maintenence items. I know this sounds morbid and all, but they will have a disastrous accident soon. Sorry, but this is true and anyone who knows what goes on behind the scenes at SIA would agree with me. Did you know that just last month 30 expat pilots defected to Korean Air?? That speaks volumes.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
MEA-707
Posts: 3666
Joined: Mon Nov 15, 1999 4:51 am

RE: Most Over-rated Airline?

Fri Jun 23, 2000 9:39 pm

Singapore Airline pilots 'defecting' to Korean Air?? That would be about the same as Salman Rushdie defecting the UK to Iran  )
nobody has ever died from hard work, but why take the risk?
 
Delta15
Posts: 561
Joined: Sat Nov 06, 1999 5:32 am

Stupid

Fri Jun 23, 2000 9:43 pm

How the hell could you say that delta is overrated Sabol, when you havent even flown on them!!!! That pisses me off when people say that a certain airline is bad WHEN THEY HAVENT EVEN BEEN ON THE FUCKEN AIRLINE!!! I think that many people are dissin airlines even though they havent been on them. fly the goddamn airline before tell people how much they suck!!!  
 
cedarjet
Posts: 8101
Joined: Mon May 24, 1999 1:12 am

RE: Most Over-rated Airline?

Fri Jun 23, 2000 9:44 pm

Hey MEA-707, cool user name, sir.

I know it sounds unlikely, but it is true. Everything I hear about SQ is backed up by what I read later on the www.pprune.org pilots forum (also avweb), and lo and behold, there it is on there about SQ pilots moving to KE - I didn't believe it when I first heard it in the pub ("SQ expats moving WHERE?!"). SQ really sounds like a terrible, demoralising and unsafe place to work. Singapore airlines may be the world's most overrated airline but as far as their unblemished safety record goes, they must also be the luckiest.
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
mikeymike
Posts: 402
Joined: Thu May 18, 2000 6:52 am

RE: Most Over-rated Airline?

Fri Jun 23, 2000 9:47 pm

Hello all....

People are starting to bash SQ and for good or bad reason, I can only admit that I have had only 1 flight on SQ (SIN-HKG) but their raffles Class (B/C) service was far and byond the best B/C service I've ever had. The meal was served promptly, all the FA's we're extremely nice and heck, even the purser came by and chatted with me for a few minutes after the meals we're taken up.

But I can speak on their maintenance practices without a doubt since although I have not worked for SQ, I have worked with SQ (as a Boeing employee) and found their maintenance to exceed that of any airlines I have had major contact with. The people in Singapore I have dealty with are quite shrewd people who know how to get their moneys worth out of suppliers and out of their labor force without crossing the line of being rediculously maniacal.

Anyways, my two cents...

Ciao,
Mike

P.S. the ORD-LHR flight is only roughly 8 hours long, not 11, for whoever mentioned that in an earlier post....
 
goingboeing
Posts: 4727
Joined: Sat Dec 04, 1999 1:58 am

Delta15 A Suggestion

Fri Jun 23, 2000 11:12 pm

Your profile says "future pilot, Im a Junior in HS, if you have any information about becoming a pilot please tell", so here goes.

Try not to go ballastic when someone dislikes your airline. Try not to cuss the customer, or potential customer.

Try to remain level headed at all times - it's a good trait to have in a cockpit. Based on your response Sabol, I don't think I'd want you in the cockpit with me.

Finally, you might try apologizing to the others on this board for the unfortunate choice of words you used in your reply.
 
Guest

RE: Most Over-rated Airline?

Fri Jun 23, 2000 11:49 pm

It seems it's really going down with this forum.
I tend to dismiss some fanatics for the ONE airline,
but this is enough ! I've said that about Delta not
just because for nothing ! My father had flown on very
many airlines including Delta. My attitude is based on
what he said. That's all !!! It seems that majority of the people in this forum tend to like Delta, and I don't know what for. So, Delta15, expain me why is "THAT
FUCKEN AIRLINE" soooo great.

not the best regards for Delta15,
Matej Sabol
 
Ilyushin96M
Posts: 2506
Joined: Sat Sep 04, 1999 3:15 am

RE: Most Over-rated Airline?

Sat Jun 24, 2000 12:57 am

I'd say Delta is the most over-rated. I have read more raves about them on this Forum than I can count, yet every time I've flown them, I've received average service at best. Nothing remarkable at all. And their new livery doesn't do them any favours.

IL96M
 
HP737
Posts: 68
Joined: Wed May 24, 2000 12:47 am

RE: Most Over-rated Airline?

Sat Jun 24, 2000 1:46 am


I have to agree with Ilyushin96M in regards to Delta. My recent experiences with them have ranged from poor to merely average.

On the other hand, I have been pleasantly surprised by Northwest. On a return flight to MKE from LAS last month, my flight was cancelled due to severe weather in MKE. I found the Northwest agents to be very professional and helpful in getting us onto another flight and very generous with the meal vouchers since we had a wait of three hours before the flight. Not at all in accordance with the horror stories I have heard. I have also have had good experiences on America West.



 
DALelite
Posts: 1318
Joined: Thu Jun 01, 2000 7:00 am

RE: Sabol

Sat Jun 24, 2000 6:15 am

What's so great about DL. You'll find out when you
fly them, the longer the flight the better.

Each of us have made or own experiences with different
airlines and we have developed sympathies and dislikes.
But before you pick on airline ( or on people) give
them a try first.
DALelite
They loved to fly and it showed..
 
MAS777
Posts: 2757
Joined: Sun Jul 11, 1999 7:40 am

RE: Most Over-rated Airline?

Sat Jun 24, 2000 7:33 am

I find (once again) it to be a joke to compare MH and SQ. They are both much the same - and they are BOTH overrated - in fact ALL airlines are pretty much overrated - its called advertising!

VS has consistently provided me with delays and poor service...but so has BA - but the fact that BA has a fantastic route network - I have to say PERSONALLY I HAVE to give BA an extra point over VS for my travel needs.

Singapore Girl has often been a Malaysian Girl and vice-versa (the majority of SQ and MH crew are from either nation - hardly surprising since it's quicker to cross the Causeway there than to get from North to South London on a good day.)

So at the end of the day - for the most of us who do REALLY travel - if the time of departure and arrival (plus a good generally reliable service) is available - I would book that ticket - be it with EasyJet or Club Europe with BA.
 
VirginA340
Posts: 2556
Joined: Sun Jul 17, 2005 12:35 pm

BA744 And UNDpilot

Sun Jun 25, 2000 9:02 am

The proof I have are the two Port authority police Officers and the passengers who witnesses the problem as well as a New York City Police Officer. I've also had friends and relatives who few with the airline from LHR-DEL, EWR-LHR, ang LHR-Hong Kong with similar experiences with similar problems. I did not say that all british were rude and racists otherwise I wouldn'tg have the screen name VirginA340 and I wouldn't visit the UK every 3 years to see family and friends. Thank you for your apology but I would've flown BA again If they had replyed to my complaints via e-mail in which they never did and I called the complaint line a few times and i was put on hold. I've even written letters to them which I never got back a responce. Atleast an I'm sorry would've been nice or atleast someone could've been there to listen to my complaint and and take it very seriously would've been nice. I hope for your sake that BA doesn't follow the path of NWA and in the aftermath they had the highest complaint rate and they were called Northworst and their name was slandered not only by frequent flyers but in the media as well I'd e-mail both of you privately but you have no e-mail addresses. I've flown among AA, UAL, CO, AI, SIA, and QA, VS, AF and even I had once flew tower Air and the old Valuejet and I've experienced problems but atleast someone on the other end of the complaint line took my complaints seriously instead of putting me down, calling me a liar or just not repling back. BA744 you've deleted my one topic a few months back when you publically asked the administrator to delete the post to free up space because it was a wortless topic. and how do you explain my other post about my problem with BA on this post vansihed. I bet you e-mailed the administrator and requested that the preivous one be deleted. I won't be suprised If you got him to delete this one as well.
"FUIMUS"