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RobK
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Excel - What A Joke

Mon Jul 17, 2006 3:21 am

Two days after leaving Manchester my brother and his girlfriend are preparing to spend a second night in a hotel at Gatwick airport. Flight was delayed by 3 hours to start off with, then another hour because apparently they didn't have a spare Captain. Things didn't get any better once they were in the air either. 20 minutes after take off the Captain announced a technical problem and they'd be diverting to Gatwick and they've been there since. No-one can tell them what's going on or when they'll be leaving. Apparently all they know is that there are no available planes to fly them out.

What a flaming joke  Angry. Anyone else had problems with Excel?

 Sad

R
 
kaddyuk
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RE: Excel - What A Joke

Mon Jul 17, 2006 3:23 am

Quoting RobK (Thread starter):
Anyone else had problems with Excel?

Nay, i've found them to be one of the better charter airlines... Their aircraft are comfortable... when i flew them they were on time, we got an (unexpected) free meal and free drinks and the crew were very relaxed.
Whoever said "laughter is the best medicine" never had Gonorrhea
 
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RobK
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RE: Excel - What A Joke

Mon Jul 17, 2006 3:28 am

Just been speaking with him and he said he didn't think it was an Excel plane but didn't take much notice as he's not into aviation. I'm wondering if it was one of ABDs heaps of scrap instead? Whichever, it's still no excuse for the lengthy delay nor the bad service.

R
 
planesarecool
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RE: Excel - What A Joke

Mon Jul 17, 2006 3:42 am

Quoting RobK (Thread starter):
Excel - What A Joke

One delay and they're a joke? Are you saying that you'd rather they continued their journey with the technical fault and didn't divert to Gatwick, therefore putting people's lives (including your brother's) at risk? Unfortunately, these things happen, and they're not going to dig into the other aircraft that have their own schedules to fly instead of the tech aircraft. At least the passengers are being put up in hotels! I had a 17 hour delay a few years back with Airtours, and we had to spend the night in a hot and stuffy departure lounge in Mallorca

Where are they flying anyway?
 
RichardPrice
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RE: Excel - What A Joke

Mon Jul 17, 2006 3:59 am

Last year I left Gatwick for Cyprus on an Excel 767 - we waited on the aircraft for 2 hours while they struggled to get one of the engines started.

Upon arrival, we discovered that my sisters and her fiances flight was showing as cancelled on the arrivals board - they were on an Excel flight from Manchester, however noone had told THEM the flight was cancelled, at that point all they were being told was the aircraft was delayed.

Thus resulted the impressive feat where my sister and companions stormed the Excel rep and discovered that yes, the flight was cancelled and had been for 2 hours but the passengers werent told. Excel then had to put them all up in hotels, which they didnt get into until 1am - the flight was scheduled for 11am, so thats over 12 hours before accomodation was even started to be hunted for.

The next day the rescheduled flight left 3 hours late as well.

On our return flight, we were stuck at Paphos for an hour while they again had troubled with the left engine - it was the same aircraft!

Dreadful, absolutely dreadful. The aircraft was OK, in a 2-3-2 configuration, the staff were polite, but the overall impression of them was that they were appallingly bad for actually getting you there.

Ive heard stories on here where they have announced 'unscheduled stops' where passengers have disembarked and boarded, so just how unscheduled they actually were is subject to opinion.
 
BMED
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:03 am

As you all know airlines have their faults but from what I have noticed people seem to flame excel more than other airlines. This could be due to excel having more problems than other airlines or it is due to the higher possibility that people like to always pick out negative comments and report on them more than the positive. Fair enough that people above have commented on the positive aswell but people commenting on excel is occuring more often. Its not just excel I wouldn't have thought!!!
Living the jetset life! No better way to be
 
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RobK
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:23 am

Quoting BMED (Reply 5):
As you all know airlines have their faults but from what I have noticed people seem to flame excel more than other airlines. This could be due to excel having more problems than other airlines or it is due to the higher possibility that people like to always pick out negative comments and report on them more than the positive. Fair enough that people above have commented on the positive aswell but people commenting on excel is occuring more often. Its not just excel I wouldn't have thought!!!

Well not wishing to be the one to point out the obvious, but if it always seems to be Excel that people are complaining about (as per your comments) then wouldn't it suggest to you that Excel have some serious issues that need addressing and until they do so, recommend to people that they avoid them like the plague.  sarcastic 

R
 
BMED
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:28 am

And also it is not excel airways that maintain the aircraft but atlantic so why not comment on atlantic instead of excel maybe.
Living the jetset life! No better way to be
 
jetset7e7
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:41 am

I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft. Monarch have been struggling badly as late especially out of LGW, why is no one picking up on that? Also MyTravel? Excel have been helping them out with sub charters!
How many posts do we have to have on Excel delays? LOL? 1, 2? 10, 20?

I flew with them in May to ALC from MAN, and I thought they were one of the best airlines I have flown, early both ways! Comfortable leather seats! Crew were very attentive. As KaddyUK said one of the better charter airlines!

Mark
Retrofitted Blended Winglets - The Future Is On The Wing
 
BMED
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:46 am

Quoting Jetset7E7 (Reply 8):
I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft

Someone who seems to agree with me. Charter airlines push there aircraft hard in the summer so when a delay does occur it can have a lasting effect for at least a couple of days. It would be very expensive to always have spare aircraft. I mean would you have a spare aircraft for when the 1st spare aircraft gets called into service!!
Living the jetset life! No better way to be
 
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RobK
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RE: Excel - What A Joke

Mon Jul 17, 2006 4:48 am

Quoting Jetset7E7 (Reply 8):
I'm getting a bit sick of people having a dig at Excel! They aren't the only airline who have technical difficulties with aircraft. Monarch have been struggling badly as late especially out of LGW, why is no one picking up on that? Also MyTravel? Excel have been helping them out with sub charters!
How many posts do we have to have on Excel delays? LOL? 1, 2? 10, 20?

I wasn't aware anyone else had been complaining about them. If that's the case and you're not seeing anyone complaining about the other charter airlines then it seems clear to me that Excel are considerably worse than all the others.

It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them.  sarcastic 

R
 
jetset7e7
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RE: Excel - What A Joke

Mon Jul 17, 2006 5:15 am

Quoting BMED (Reply 9):
Someone who seems to agree with me. Charter airlines push there aircraft hard in the summer so when a delay does occur it can have a lasting effect for at least a couple of days.

I'm just getting sick of people JUST picking up on Excel, I work along side Monarch Airlines, we had an aircraft tech down route in GIB, which delayed the outbound PMI, we had to wait for another aircraft to come up from LGW to operate this flight, was meant to go at 1440, it went in the end at 1810.

Its just the way things are, nothing ever goes to plan.

Quoting RobK (Reply 10):
then it seems clear to me that Excel are considerably worse than all the others.

They have a rather small fleet compared to other operators, and as charters operator round the clock, its hard to get flights back on track.

Quoting RobK (Reply 10):
It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them.

I see your point, one bad experience with an airline, changes opinions, but you must also understand that as it diverted for technical difficulties, it was a forced divert for the safety of passengers. Technical faults occur a lot more in the summer than winter, as they are doing far more flights, and being pushed to limits.

Mark
Retrofitted Blended Winglets - The Future Is On The Wing
 
mhodgson
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RE: Excel - What A Joke

Mon Jul 17, 2006 5:20 am

Quoting RobK (Reply 10):
It's commendable that you are backing them up Mark, but when you find yourself in the situation my brother is in, perhaps I should ask you then what your thoughts are on them

And he could possibly be in EXACTLY the same situation had he flown Monarch, FlyJet, First Choice, Thomas Cook or MyTravel. Shit happens. I have had nothing but positive experiences with Excel.

The delay is for safetys sake, not to deliberately inconvenience your brother. Perhaps he'd rather be stranded, in a random airport in Bulgaria or Romania which the captain was forced to divert to later in the flight after ignoring the original safety issue.
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
BA787
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RE: Excel - What A Joke

Mon Jul 17, 2006 5:24 am

Quoting Kaddyuk (Reply 1):
better charter airlines

I found that as well

Quoting RobK (Thread starter):
Excel - What A Joke

They are an unlucky airline plagued with the leased aircraft from their parent company that are unreliable and a bad batch as I have said before.

Tom
 
tcxdegsy
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RE: Excel - What A Joke

Mon Jul 17, 2006 6:50 am

I'll stick my two-penneth in and quantify some of the gripes about Excel. In my job, I've seen a LOT of complaints come through, specifically about Excel, and their long-haul aircraft last Summer. We all know they had a run of back luck with technical problems, but they really were the top airline that Thomas Cook customers complained about last year... by FAR!

SO much so, TC dumped them for most of the Summer 2006 program, turning more of the programme inhouse, using Monarch instead if need be, and only using Excel where there was no other airline serving the required route.

So far this year, Excel are again top of the tree for airline compaints for this season, and it's not even halfway through yet! I've already seen some seriously unhappy customer emails concerning Excel's technical problem on 10th July (?) on a SSH-LGW flight, where they had to divert to Rome.

Judging by the correspondance, its not just the flights they are not meeting customer expectations with, it's the ground handling and support functions too.

I think it's fair to say that as in other threads, Excel started off the season badly, and it ain't getting any better, compared to the other charters.
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
A340600
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RE: Excel - What A Joke

Mon Jul 17, 2006 7:02 am

Quoting RichardPrice (Reply 4):
The aircraft was OK, in a 2-3-2 configuration

Are you sure? I thought all XL 767's were 2-4-2. I'm too bored of XL to comment silly 
Despite the name I am a Boeing man through and through!
 
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RobK
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RE: Excel - What A Joke

Mon Jul 17, 2006 2:55 pm

Quoting TCXDegsy (Reply 14):
I'll stick my two-penneth in and quantify some of the gripes about Excel. In my job, I've seen a LOT of complaints come through, specifically about Excel, and their long-haul aircraft last Summer. We all know they had a run of back luck with technical problems, but they really were the top airline that Thomas Cook customers complained about last year... by FAR!

SO much so, TC dumped them for most of the Summer 2006 program, turning more of the programme inhouse, using Monarch instead if need be, and only using Excel where there was no other airline serving the required route.

So far this year, Excel are again top of the tree for airline compaints for this season, and it's not even halfway through yet! I've already seen some seriously unhappy customer emails concerning Excel's technical problem on 10th July (?) on a SSH-LGW flight, where they had to divert to Rome.

Judging by the correspondance, its not just the flights they are not meeting customer expectations with, it's the ground handling and support functions too.

I think it's fair to say that as in other threads, Excel started off the season badly, and it ain't getting any better, compared to the other charters.

Yeah that sounds more like it. They need dumping altogether and their operator's licence removing as it's perfectly clear they're incapable of operating even a half decent service.

They've since been booked on a Monarch flight in the early hours of this morning and it left 15 minutes late but at least he should now be nearly at his destination.

Excel are nothing short of a complete joke.

R
 
CalAir
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RE: Excel - What A Joke

Mon Jul 17, 2006 5:19 pm

Quoting A340600 (Reply 15):
Quoting RichardPrice (Reply 4):
The aircraft was OK, in a 2-3-2 configuration

Are you sure? I thought all XL 767's were 2-4-2. I'm too bored of XL to comment

The 767-200ER are all in a 290 all Y config with 2-4-2 layout, ex BY.

The 767-300 usually used on services to Caribbean are in a 2-3-2 layout with a 3 cabin service, and when demand is high, they will use the 763 on shorter routes where needed if its not in the air on a long haul service.
British Caledonian...we never forget, you have a choice
 
planesarecool
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RE: Excel - What A Joke

Mon Jul 17, 2006 9:33 pm

Quoting RobK (Reply 16):
Excel are nothing short of a complete joke.

No, they're not. Just because you've had a bad experience with them (and it's not even your experience - have you even flown them at all?), doesn't give you the right to brand them a joke.

Quoting RobK (Reply 16):
it's perfectly clear they're incapable of operating even a half decent service.

How's it perfectly clear? Because of one bad experience? I had a delay on Ryanair the other day, am i slating them, starting threads about them calling them a joke? And that was a first hand experience. And you still haven't said where they were flying to.

Quoting RobK (Reply 16):
Yeah that sounds more like it. They need dumping altogether and their operator's licence removing

Shame, that won't be happening anytime soon.
 
gilesdavies
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RE: Excel - What A Joke

Mon Jul 17, 2006 11:10 pm

Quoting Planesarecool (Reply 18):
No, they're not. Just because you've had a bad experience with them (and it's not even your experience - have you even flown them at all?), doesn't give you the right to brand them a joke.

Yes it does!

It is a free Country and if RobK want to call them a joke so be it!

All it takes is for ONE person to have a bad experience and for them to tell friends and family and that can then make other peoples min up never to travel with them!

It's called "Word of Mouth" and does not just effect the airline industry.

If you save hard for a holiday all year long and end up in a hotel at Gatwick for a two nights of a seven night holiday, you would clearly be upset too!

Why don't you put yourselves in the passengers shoes!

RobK - Why don't you see if you can get hold of the flight number and as much details from your brother as possible as their maybe someone on here who can provide you with some further info so you can fedback to your brother. As it seems clear the airline or tour operator are giving him none!
 
kazzie
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RE: Excel - What A Joke

Mon Jul 17, 2006 11:24 pm

Delays are there for your own safety believe it or not....


Would you rather be up in a faulty aircraft or be on the ground while the problem is resolved which will turn out in you getting there in one piece? how ever long it takes...

You got the compensation..you got a hotel bed instead of a terminal floor, Deal with it or go to the ticket desk and book with another airline... who by the way would follow the same procedure.
Bazinga punk.
 
772flyer
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RE: Excel - What A Joke

Mon Jul 17, 2006 11:46 pm

Quoting RobK (Thread starter):
Two days after leaving Manchester my brother and his girlfriend are preparing to spend a second night in a hotel at Gatwick airport

I am with RobK on this one. Any operator which thinks its acceptable to dump someone in a airport hotel for two nights needs to seriously think about what sort of service they offer. I absolutely agree however that safety comes first, but when a airline can't deliver they absolutely must have backup procedures in place. At what point does it become a joke??? After three days, four days.....I am sure that some of you guys would be happy to be posted at LGW for two days spotting...but the vast majority of consumers would not.

You can bet your bottom dollar that I wouldn't be hanging around for Excel to pull themselves together. I would be pushing hard for them to make alternative travel arrangements or to cancel and refund the trip (but something tells me that would be like extracting blood from a stone).
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 12:02 am

Quoting Gilesdavies (Reply 19):
Why don't you put yourselves in the passengers shoes!

I've had similar experiences, and from what i can tell, his brother is being treated better than i was:

Quoting Planesarecool (Reply 3):
I had a 17 hour delay a few years back with Airtours, and we had to spend the night in a hot and stuffy departure lounge in Mallorca



Quoting Gilesdavies (Reply 19):
It is a free Country and if RobK want to call them a joke so be it!

Free country? Funny, i thought we payed taxes.  Yeah sure

Quoting Gilesdavies (Reply 19):
All it takes is for ONE person to have a bad experience and for them to tell friends and family and that can then make other peoples min up never to travel with them!

So what, that's going to affect how many people out of the 60 million living in this country? You never know, it may spread to one person who might then turn around and say "Well i had a great experience with them, and am flying them again this summer." And baring in mind very few of their flights do have problems, I'm sure many more would be praising them than slating them.

Quoting Gilesdavies (Reply 19):
If you save hard for a holiday all year long and end up in a hotel at Gatwick for a two nights of a seven night holiday, you would clearly be upset too!

I'd be even more upset if i was spending two of those seven nights in Gatwick's departure lounge. What do you expect XLA to do? Magic an aircraft out of the ground? They're not going to use one of their aircraft that are already on scheduled cycles to pick up diverted passengers. What does that achieve? If you already have 200 unhappy passengers, why bother making another 200 unhappy by delaying their flight in order to pick up those who were diverted?

Quoting Kazzie (Reply 20):

Right on the money!

I'd happily accept people calling XL a joke if they hadn't diverted, and then crashed in the English channel as a result of that, dispite the pilots knowing there was a fault. But safety is an airline's number one concern, and at the first sign of trouble, they have to take action, even if it means disrupting people's holidays.
 
772flyer
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RE: Excel - What A Joke

Tue Jul 18, 2006 12:10 am

Quoting Planesarecool (Reply 22):
What do you expect XLA to do? Magic an aircraft out of the ground?


No. But having the decency to make alternative arrangements (i.e transfer passengers on to other carriers) would be a start. Especially after two days...
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 12:18 am

Quoting 772flyer (Reply 23):
No. But having the decency to make alternative arrangements (i.e transfer passengers on to other carriers) would be a start. Especially after two days...

They did:

Quoting RobK (Reply 16):
They've since been booked on a Monarch flight in the early hours of this morning and it left 15 minutes late but at least he should now be nearly at his destination.
 
772flyer
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RE: Excel - What A Joke

Tue Jul 18, 2006 12:26 am

After two days! Well done XLA...they should be applauded.

Sarcasm aside, they do what every charter airline does...Have their cake and eat it. Save themselves a bundle by not booking anyone onto another flight until they deem it absolutely necessary (i.e even they think the situation has gone past ridiculous)...and the consumers reward....4 days left from their 7 day vacation.

Personally I would deem 8 hours a fair delay (only just...I wouldn't accept this from a scheduled carrier like BA since most likely could accomodate someone on another flight same day anyway), after which an airline should set the wheels in motion to get people to there destination by other means.
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 12:44 am

Quoting 772flyer (Reply 25):
Sarcasm aside, they do what every charter airline does...Have their cake and eat it. Save themselves a bundle by not booking anyone onto another flight until they deem it absolutely necessary (i.e even they think the situation has gone past ridiculous)...

Ever thought that maybe there were no other flights to their destination? Or that maybe the other flights were full, baring in mind it is July? He hasn't told us where they were flying, so how can we tell that there were alternative solutions? So then what are they supposed to do? Ask another airline to drop everything and come to the rescue? Or do you expect them to come up with coaches and drive them there?

Quoting 772flyer (Reply 25):
and the consumers reward....4 days left from their 7 day vacation.

And a large sum of compensation. And i'm not sure where you get 4 days from - for all we know, the flight could have been due to depart Manchester at 8pm on Saturday. Having got there this morning, they would then have the best part of 6 days holiday until their return flight early Sunday morning. But we haven't been given a route, flight number, time or anything, so what can we guess?
 
cwldude
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:11 am

Right...

For a start I'm finding this whole thread hard to believe, there's been nothing in the news about it, I've heard nothing elsewhere about it, and we haven't been supplied with flight details? So all my comments are actually based on the impression that this whole topic isn't a big joke!

For a second... we all know what my thoughts and comments on Excel Airways are! and I wouldn't normally comment anymore because I was under the impression they were improving themselves... but this is something else!

On the actual case:
a. I totally 100% agree that the pilot was right to divert the plane to LGW because safety should NEVER be compramised.

b. Some of you on this site are UNREAL. You'd be more than quick enough to jump the gun if it was YOU stuck in a Gatwick hotel for 2 nights! You may say that Excel are right in what they're doing now blah blah blah, NO! I'm sure a lot of you would agree, that if this situation was Thomsonfly, Monarch, Thomas Cook, even MyTravel, it wouldn't have gotten this out of hand. The experience Rob's brother has gone through is as a result of complete and utter lack of organisation on Excel's behalf! Do you honestly believe that not one airline company in the whole of the UK has a spare plane (or 2) to lease out to Excel for a few hours so they can get their passengers to their final destination?

Fair enough, 8, 9, 10 hours, taken out of your holiday in the interests of your own safety is fair enough, but 2 days? I'd be totally outraged, actually, in all fairness to them, well done for putting up with it for that long, because I'd have walked out on them a LONG time before the second night stranded in the UK.

This fault with the aircraft must have been bloody serious for it not to be fixed within 2 days too, why did it leave the ground in the first place? It can't have been something minor!

And this summers stats are proving that Excel are the worse performing charter company so far... nobody on this site can deny that their delays and faults are getting out of hand, and we can only brace ourselves for what lies ahead of us from next week when the schools break up!
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
cwldude
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:13 am

Quoting TCXDegsy (Reply 14):
Excel's technical problem on 10th July (?) on a SSH-LGW flight, where they had to divert to Rome.

Sorry I forgot to ask, what happened here? This was the flight I would have been on if I opted for SSH insted of LPA?
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
mhodgson
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:18 am

Quoting Cwldude (Reply 27):
The experience Rob's brother has gone through is as a result of complete and utter lack of organisation on Excel's behalf! Do you honestly believe that not one airline company in the whole of the UK has a spare plane (or 2) to lease out to Excel for a few hours so they can get their passengers to their final destination?

Well again, we need to know the details - were they heading to SSH, the aircraft would be required for 12-13 hours lease. In this busy summer period, no charter airline has that capacity spare, and even airlines with downtime overnight such as BA would struggle as the time needed is so long. In such a case, it is entirely plausible that not one company has a spare aircraft - they aren't just left lying around in case another operator goes tech!
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
BigJimFX
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:21 am

Quoting RichardPrice (Reply 4):
Upon arrival, we discovered that my sisters and her fiances flight was showing as cancelled on the arrivals board - they were on an Excel flight from Manchester, however noone had told THEM the flight was cancelled, at that point all they were being told was the aircraft was delayed.

Thus resulted the impressive feat where my sister and companions stormed the Excel rep and discovered that yes, the flight was cancelled and had been for 2 hours but the passengers werent told. Excel then had to put them all up in hotels

MAN.... I hate to be the one young chap from the states with a sense of humor here but can anyone say early honeymoon?

Much worse has happened to me and my "fiance" at the time, and after I explained things in the aviation biz to her... (dumb as a box of rocks she was) we found a way to enjoy ourselves. I'm not condoning anything that has been explained previously, but things could be MUCH worse.
I'd like to thank me for flying Me Airways...
 
jetset7e7
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:35 am

Quoting Cwldude (Reply 27):
Do you honestly believe that not one airline company in the whole of the UK has a spare plane (or 2) to lease out to Excel for a few hours so they can get their passengers to their final destination?

Not really when MyTravel have to go all the way to America to lease in an aircraft (Omni Air DC10), plus Excel help a lot of charters out, in the past month their aircraft have been sub charted by: Monarch, FlyJet MyTravel, Eurocypria, EasyJet, even BA!
Monarch leased in European Air Charter G-CEAH to operate ZB612 to AGP today from MAN, due to AB6 being out of action, and a lot of aircraft swapping around!

Quoting Cwldude (Reply 28):
Sorry I forgot to ask, what happened here? This was the flight I would have been on if I opted for SSH insted of LPA?

Diverted to Rome due to technical fault, aircraft was 738 G-OXLB, pax were put up in hotels, waiting 8 hours until replacement 737 arrived this being G-XLAG, plus handling agents in Rome were shit to pax as they'd just won the world cup and didnt want to be at work, couldn't blame them! So they were on the ground a little longer than expected, but got to SSH in one piece!

Quoting Cwldude (Reply 27):
This fault with the aircraft must have been bloody serious for it not to be fixed within 2 days too, why did it leave the ground in the first place? It can't have been something minor!

If I could find out the route, I might be able to find out what the problem was...

Mark
Retrofitted Blended Winglets - The Future Is On The Wing
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 1:59 am

Quoting Cwldude (Reply 27):
Do you honestly believe that not one airline company in the whole of the UK has a spare plane (or 2) to lease out to Excel for a few hours so they can get their passengers to their final destination?

I don't believe, i know that there wasn't. I don't know the route, but any of Excel's routes would require at least 6 hours turnaround time, and on a saturday night and a sunday in the high season, you don't get a replacement, end of.

Quoting Cwldude (Reply 27):
b. Some of you on this site are UNREAL. You'd be more than quick enough to jump the gun if it was YOU stuck in a Gatwick hotel for 2 nights!

No, I'd be happy that i'm being accomodated, and i'd realise that the company were doing everything they could to get me safely to my destination.

Quoting Cwldude (Reply 27):
I'm sure a lot of you would agree, that if this situation was Thomsonfly, Monarch, Thomas Cook, even MyTravel, it wouldn't have gotten this out of hand

Mytravel two years ago, Gatwick-Bodrum, 41 hour delay springs to mind. And if i remember correctly, they weren't put in hotels. And what's out of hand? We don't know any details, and when people have problems with airlines, they over exaggerate.

Quoting Cwldude (Reply 27):
And this summers stats are proving that Excel are the worse performing charter company so far... nobody on this site can deny that their delays and faults are getting out of hand,

I can, and will, baring in mind under 5% of their flights are being delayed by over an hour. I'd hardly call that out of hand.
 
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RobK
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RE: Excel - What A Joke

Tue Jul 18, 2006 4:34 am

I won't be able to find out the flight details and where exactly he went until he gets back as his phone is switched off now. He usually goes to Greece but whether he's gone there this year again I've no idea at the moment.

Personally I can't see what difference having the flight details and destination will make as those that are requiring them have a combined age only just exceeding single digits (judging by their respective profiles) and thus won't be working in the airline industry so the info would therefore be useless.

R
 
mhodgson
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RE: Excel - What A Joke

Tue Jul 18, 2006 5:01 am

Quoting RobK (Reply 33):
Personally I can't see what difference having the flight details and destination will make as those that are requiring them have a combined age only just exceeding single digits (judging by their respective profiles) and thus won't be working in the airline industry so the info would therefore be useless.

My point about the block times could be verified/knocked back, however. If he was flying to, say, AGP or ACE, then yes, they should have been re-booked, or a replacement should have been found for such a short flight. For a longer flight to Greece or beyond, an aircraft would probably be required for more than 10 hours, and as I said above, would be a lot harder to source at such notice, as very few airlines in the UK would have that capacity. Even 'short notice' operators like Titan can do nothing if their spare capacity is used up too.

Quoting RobK (Reply 33):
Personally I can't see what difference having the flight details and destination will make as those that are requiring them have a combined age only just exceeding single digits (judging by their respective profiles) and thus won't be working in the airline industry so the info would therefore be useless.

Wheras you, also not in the industry, and receiving what is essentially second hand information, are therefore perfectly qualified to comment on Excel's operations and call them a joke?
No trees were harmed by this message. However, several million electrons were terribly inconvenienced
 
772flyer
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RE: Excel - What A Joke

Tue Jul 18, 2006 5:10 am

http://www.airlinequality.com/Forum/excel.htm

Some interesting reviews here...
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 5:38 am

Quoting RobK (Reply 33):
Personally I can't see what difference having the flight details and destination will make as those that are requiring them have a combined age only just exceeding single digits (judging by their respective profiles) and thus won't be working in the airline industry so the info would therefore be useless.

Well actually, i could have found out exactly what happened, but if you're going to be like that then forget it. In fact, your whole story is probably complete BS, because there were no majorly delayed flights XLA from Gatwick or Manchester on saturday or sunday, and the guy i talk to (part of the XLA management at Gatwick) knew nothing of any diversion to Gatwick on saturday.

On top of that, you said that he was moved onto a Monarch flight early this morning and that it departed 15 minutes late and that he should have been at his destination at the time of post. Well that implies that you obviously took it from a departure board, and the two flights from Gatwick in the early hours this morning were to Zakynthos and Dalaman. Excel don't fly to Zakynthos or Dalaman from Manchester on a saturday.

Furthermore, you seem to have talked to him, so surely he would have told you where he was going? Seems weird that he would talk to you (at least twice) and not tell you where he was going. Also, seems weird that you would not know where he was going in the first place, if he was your brother and you're obviously close if he was going to phone you up and tell him of your delay.

And anyway, just because you spend 23 hours a day glued to your flight tracker, doesn't mean you are in anyway in the airline industry.
 
cwldude
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RE: Excel - What A Joke

Tue Jul 18, 2006 5:56 am

Im beginning to doubt the truth behind this story!

Will be interesting to see how this progresses though...

and I don't particularly care what anyone else has to say, Excel are the worse charter airline this season, once again! I'm not saying they're not improving, they definately are, delays seem more minimal lately then they have been, but they still aren't performing to a standard that I would personally call good!
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
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RobK
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RE: Excel - What A Joke

Tue Jul 18, 2006 6:50 am

Quoting Planesarecool (Reply 36):
Well actually, i could have found out exactly what happened, but if you're going to be like that then forget it. In fact, your whole story is probably complete BS, because there were no majorly delayed flights XLA from Gatwick or Manchester on saturday or sunday, and the guy i talk to (part of the XLA management at Gatwick) knew nothing of any diversion to Gatwick on saturday.

On top of that, you said that he was moved onto a Monarch flight early this morning and that it departed 15 minutes late and that he should have been at his destination at the time of post. Well that implies that you obviously took it from a departure board, and the two flights from Gatwick in the early hours this morning were to Zakynthos and Dalaman. Excel don't fly to Zakynthos or Dalaman from Manchester on a saturday.

Furthermore, you seem to have talked to him, so surely he would have told you where he was going? Seems weird that he would talk to you (at least twice) and not tell you where he was going. Also, seems weird that you would not know where he was going in the first place, if he was your brother and you're obviously close if he was going to phone you up and tell him of your delay.

And anyway, just because you spend 23 hours a day glued to your flight tracker, doesn't mean you are in anyway in the airline industry.

Exactly what I thought would happen  sarcastic . Some jumped up kid who thinks he's an airline CEO but with absolutely no knowledge of the air travel industry pipes up that the story is a load of bullshit and pulls half a dozen lame excuses out of his arse as to why  sarcastic 

Not that I have to justify myself to you, but I will anyway just to make you look a c***.

1. Whether there were or were not any delays at either airport according to your spotters airport timetable I do not care; I am relaying information from my older brother who I'm pretty sure wouldn't make such a story up. Neither do I care about your spotter mates at Gatwick who have inside knowledge of every airline and all the happenings there.

2. Secondly, quite how you work out that I've taken the data from the departures board that he left 15 mins late is completely beyond me. To once again prove that you know absolutely nothing, my brother sent me a text message in the early hours saying that he was on his way on a Monarch flight which had left 15 mins late (presumably he worked this out having previously looked at the ETD on the board), but as I was asleep at the time I didn't get the text message until I woke up later that morning, and shortly after posted that info here.

3. I said that he should be at his destination by now because nearly 7 hours had elapsed since the text message telling me he'd left so I concluded that Greece (if indeed that's where he's gone) is only about 4hrs flight from Gatwick so therefore he would have arrived there.  sarcastic .

4. I never said anywhere that he'd gone to Zakynthos or Dalaman or even Greece for that matter. I said that in previous years he'd gone to Greece and that I didn't know if he'd gone to same place this year.

5. "Furthermore, you seem to have talked to him" - well you "seemed" wrong then didn't you! At no point did I speak to him on the phone about it. It was all done in bits by text message believe it or not. As he didn't have any reason to tell me where he was going and I had no interest either, it never entered the conversation. How you work out that the relationship between my brother and myself "is obviously close" is another mystery and yet another example of your lack of intelligence. Not that the relationship between my family members and myself is any of your business, we are not particularly close but as he knows I'm interested in aviation probably thought that if he was going to let off some steam about the whole carry on, then I'd be the best one to do it with.

6. I will refrain from responding to your last remark as I left school a long time ago.

 sarcastic 

R
 
cwldude
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RE: Excel - What A Joke

Tue Jul 18, 2006 6:56 am

Quoting RobK (Reply 38):
To once again prove that you know absolutely nothing, my brother sent me a text message in the early hours saying that he was on his way on a Monarch flight which had left 15 mins late (presumably he worked this out having previously looked at the ETD on the board),

I'm hardly ever agreeing with planesarecool on the forums, but in this case I'm inclined to do so...

a. You said his phone was off because he was in Greece, which would insinuate that he did it from the aircraft, which leads to me to:
b. He wouldnt be allowed to do it from the plane because it's strictly against the rules, but:
c. even if he did he wouldnt have a signal to send it, right?

soooo.... you've totally contradicted yourself haven't you?
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
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RobK
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:00 am

Quoting Cwldude (Reply 39):
I'm hardly ever agreeing with planesarecool on the forums, but in this case I'm inclined to do so...

a. You said his phone was off because he was in Greece, which would insinuate that he did it from the aircraft, which leads to me to:
b. He wouldnt be allowed to do it from the plane because it's strictly against the rules, but:
c. even if he did he wouldnt have a signal to send it, right?

soooo.... you've totally contradicted yourself haven't you?

Oh dear.... not you as well....

He sent the message when he'd just departed (presumably) and when trying him earlier on today to find out the flight details and where he's gone, his phone is now switched off, which is understandable if he's on holiday enjoying the sun and sangria.

Anyone else want to try and pick holes?  sarcastic 

R
 
planesarecool
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:11 am

Quoting RobK (Reply 38):
Exactly what I thought would happen . Some jumped up kid who thinks he's an airline CEO

Have i ever said i think I'm an airline CEO?

Quoting RobK (Reply 38):
but with absolutely no knowledge of the air travel industry

And you've read all my posts to proove that?

Quoting RobK (Reply 38):
pipes up that the story is a load of bullshit and pulls half a dozen lame excuses out of his arse as to why

Says the one who came onto a forum crying because "Excel had treated his precious brother badly" but can't even say where he was going, nor give any details about the trip.

Quoting RobK (Reply 38):
Not that I have to justify myself to you, but I will anyway just to make you look a c***.

So you think your superior to me? Get real, twat.

Quoting RobK (Reply 38):
1. Whether there were or were not any delays at either airport according to your spotters airport timetable I do not care; I am relaying information from my older brother who I'm pretty sure wouldn't make such a story up. Neither do I care about your spotter mates at Gatwick who have inside knowledge of every airline and all the happenings there.

Hmmm, somebody high up the ranks in XLA's management against your brother. Well if he's as stupid as you, then i know who'd i'd trust. And i haven't been 'spotting' at Gatwick, since last year, so don't even bother with that one.

Quoting RobK (Reply 38):
lame excuses out of his arse as to why

I thought i was just a 'stupid kid'? So who should i be making excuses for?

Quoting RobK (Reply 38):
3. I said that he should be at his destination by now because nearly 7 hours had elapsed since the text message telling me he'd left so I concluded that Greece (if indeed that's where he's gone) is only about 4hrs flight from Gatwick so therefore he would have arrived there

Did i say otherwise? No

Quoting RobK (Reply 38):
. I never said anywhere that he'd gone to Zakynthos or Dalaman or even Greece for that matter. I said that in previous years he'd gone to Greece and that I didn't know if he'd gone to same place this year.

No, you said he left on a Monarch flight early this morning. The only Monarch flights early this morning were to Dalaman and Zakynthos. Put two and two together... (or is that too much for you?)

Quoting RobK (Reply 38):
It was all done in bits by text message believe it or not.

What's your point? You still exchanged words, which backs my point.

Quoting RobK (Reply 38):
How you work out that the relationship between my brother and myself "is obviously close" is another mystery and yet another example of your lack of intelligence.

Because if i was going to have a moan that my flight was late, it'd probably be to a close friend or family member.

Quoting RobK (Reply 38):
Not that the relationship between my family members and myself is any of your business

No, and i couldn't give a damn about your family

 Yeah sure
 
cwldude
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:12 am

We'll stop picking when you provide the facts! because at the moment you've provided nothing to support the truth to this story! savvy?

[Edited 2006-07-18 00:19:08]
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
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RobK
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:18 am

Have it your own way, believe who/what you want. I'm done with you. I'm not going to get drawn into a pissing contest with you or anyone else over who is right and who is wrong.

Bottom line is that Excel are a pathetic excuse for an airline (backed up by the majority of the contributors to this thread and also from external links) and should be avoided at all costs and that's my final comment on the topic.

R

[Edited 2006-07-18 00:27:09]
 
DTWAGENT
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:22 am

Please try sleeping on the ground at MSP. I did that back in 1983 when I was on my way from GRR-MSP-DEN to ski. Snow storm hit before we left GRR. But, when we got to MSP, we where stuck with no way out. No Hotels, Nothing. Not even enough food at the airport Rest. to feed everyone. Now that is Hell... Or sleeping on a baggage cart in ORD for 12 hours.....

I don't know much about Excel Airlines. But, from what I have read in Airliners Mag, it sound like a good airline...

But, there is nothing I hate worst is when an Airline that will not tell you what is going on with the flight. Even here in US we have some carriers that still will not tell its pass. what is going on with their delayed flight....

Hope all goes well and everyone will get to the destination.

Chuck
 
tcxdegsy
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RE: Excel - What A Joke

Tue Jul 18, 2006 7:59 am

Quoting Jetset7E7 (Reply 31):
Diverted to Rome due to technical fault, aircraft was 738 G-OXLB, pax were put up in hotels, waiting 8 hours until replacement 737 arrived this being G-XLAG, plus handling agents in Rome were shit to pax as they'd just won the world cup and didnt want to be at work, couldn't blame them! So they were on the ground a little longer than expected, but got to SSH in one piece!

Just to add to this, it was a flight from SSH, and had engine trouble so diverted to Rome. The other gfacts are sketchy as I've only read some customer complaints re the lack of ground crew support in Rome. The complaints I've read seem to give the impression that some, if not all passengers, were not given hotel rooms, as a support staff member didn;t realise until 6am that some pax were still hanging around the airport.

Again, I don't have all the answers. One thing I would ask though - you think everyone can try to keep their cool in this hot weather please? I'd prefer these forums stick to shared information, insight and discussion.. not the catfight at the local hostelry on a Saturday night after one too many cider & black's!
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
DTWAGENT
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RE: Excel - What A Joke

Tue Jul 18, 2006 8:05 am

Sure TCXD... No problem.... I was wondering is Excel Airways a good Charter carrier?????

Chuck--Michigan
 
cwldude
Posts: 573
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RE: Excel - What A Joke

Tue Jul 18, 2006 8:05 am

Quoting RobK (Reply 43):
Bottom line is that Excel are a pathetic excuse for an airline (backed up by the majority of the contributors to this thread and also from external links) and should be avoided at all costs

I've never disagreed with that, everyone who knows me on this site will know that I have absoloutely no respect for Excel as an airline, or anything, and I shall continue to dislike them and badmouth them until their standards improve, they are the ONLY UK charter I would NEVER fly with! ... But I don't go making things up about them, and that's where the problem seems to lie here?

Anyway, I'll say nothing more on the topic until you have the stats!
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
A340600
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RE: Excel - What A Joke

Tue Jul 18, 2006 8:10 am

Quoting CalAir (Reply 17):
he 767-300 usually used on services to Caribbean are in a 2-3-2 layout with a 3 cabin service

No, the 763's are in 2-4-2, trust me, I sat in one for 9 hours last Summer, ouch!

Quoting RobK (Reply 38):
Some jumped up kid who thinks he's an airline CEO but with absolutely no knowledge of the air travel industry pipes up that the story is a load of bullshit and pulls half a dozen lame excuses out of his arse as to why

Actually if you read some of his posts you'd realise he's very knowledgeable indeed. I learn a lot about the charters from him as I tend to know more about scheduled operaters ex LGW.

Quoting RobK (Reply 38):
Neither do I care about your spotter mates at Gatwick who have inside knowledge of every airline and all the happenings there.

He's in XL management, probably doesn't even like planes unless he's the guy i'm thinking of.

Quoting RobK (Reply 43):
Bottom line is that Excel are a pathetic excuse for an airline (backed up by the majority of the contributors to this thread and also from external links) and should be avoided at all costs and that's my final comment on the topic.

Was that the whole point though and the story just a filler? This whole post is bizarre!

Sam
Despite the name I am a Boeing man through and through!