soups
Posts: 3220
Joined: Thu Jun 03, 2004 6:41 pm

Upgrade Gone Wrong On EK

Wed Jul 19, 2006 1:25 am

Hello,
my mom managed to get a flight to Accra from Damascus (fleeing beirut) on EK
EK had extra flights between DAM and DXB.
1 day before she is due to depart, we ,amage to get an upgrade in ACC for her on the DXB-ACC sector, upgrade paid and receipt given. She departed from DAM and landed in DXB all seem fine when she went to collect her DXB-ACC ticket, she was inform NO upgrade was made (they needed receipt to prove that, which was in ACC), and when they did her upgrade her DXB-ACC (Y class)was cancelled and changed to Business class. EK wouoldnt giver neither a seat in Economy nor business as the flight was Fully booked. a passenger heard their conversation and decide to ''give his seat up'' for her as he was in no rush to get to ACC and got a chance to spend a extra day in DXB
EK wanted to charge her a further $1900 for an upgrade which she refused as we allready paid around $500 for the upgrade in Accra.
We contacted EK in Accra today to inqure and they said cause she did not use the upgrade we will loose our $500.

Did that happen to Anyone ?

How do we go about for a refund for the $500?
Next destinations, Suarabaya, beirut, paris, Accra
 
jrosa
Posts: 351
Joined: Fri Jun 03, 2005 11:06 am

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 8:17 am

File a lawsuit against EK!
 
User avatar
alaskaqantas
Posts: 856
Joined: Sat Dec 03, 2005 6:12 pm

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 7:31 pm

yeah most airline will work with you if you say that you are going to file a law suit.

AS had a passenger that was mad (because of problems that were not AS's fault) but as soon as she said that she was going to file a law suit and sue them AS worked with her so that they didn't have to go to court. I am SURE this has happened on other airlines, they just don't want to have the bad publicity and the time and other cost of having a lawyer and such.

I'm not saying that is the only way to go, but if they are cheating you of YOUR money, thats not right/legal.
~Cheers mate-
~~Kyle H.
to some people the sky is the limit, to aviation enthusiasts, its home!
 
SA7700
Posts: 2940
Joined: Thu Dec 18, 2003 9:38 pm

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 7:41 pm

Quoting Soups (Thread starter):
She departed from DAM and landed in DXB all seem fine when she went to collect her DXB-ACC ticket, she was inform NO upgrade was made (they needed receipt to prove that, which was in ACC),

And DXB can not pick up a bloody phone to call ACC to confirm whether a receipt has been issued? Somehow I have lost respect for EK...  banghead 


Rgds

SA7700
When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
 
ehho
Posts: 769
Joined: Thu Dec 15, 2005 3:26 am

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 7:45 pm

This smells of SU in the 90s.... Ouch, really embarrassing. If I were you Soups, I'd go to the EK manager in ACC and just sit on his head as long as necessary (if you got the stamina) and it'll work out probably. Either they'll give you a refund, or they'll offer you a ticket or upgrade in the future.
"Get your facts first. Then you may distort them as much as you please" -- Mark Twain
 
soups
Posts: 3220
Joined: Thu Jun 03, 2004 6:41 pm

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 9:57 pm

Quoting SA7700 (Reply 3):

And DXB can not pick up a bloody phone to call ACC

departure 7am from dxb, 4am in ACC

Quoting EHHO (Reply 4):
r upgrade in the future.

we rarely ever use EK as we dont travel to Asia,Dubai
Next destinations, Suarabaya, beirut, paris, Accra
 
VHVXB
Posts: 5309
Joined: Tue Apr 25, 2006 7:54 pm

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 10:20 pm

I had similar thing happen to me fly to SYD fom AKL. I was in rush to get out of AKL so i rang EK reservations and got my self an upgrade for $200 everything was fine as this stage and the res. agent told me to be at the Airport be at the airport 4hrs before the the departure.

The next day I showed up to the airport and started running into problems. First the the ticket office wasn't open and waited for an hour. When i went to get ticket from the ticket office they said i wasn't confirmed on the flight and that i had to pay $350 for the upgrade if i wanted to leave on that day. So then I rang EK reservation to see if i was confrimed on the flight to SYD which was fully paid for. I then notified the agent at the ticket office who then eventually sorted everthing out. I asked the agent what was the reason fot the problem he replied by saying that it was something to do with the reservation agent in India.
 
Birdwatching
Posts: 3573
Joined: Sat Sep 06, 2003 10:48 am

RE: Upgrade Gone Wrong On EK

Wed Jul 19, 2006 10:30 pm

You say your mom was fleeing from Beirut.

Isn't the most important thing that she made it out of there? Why would you want to flee in business class?

I mean I can see your point, but if I was in that situation I'm sure it would be totally unimportant to me whether I'm flying eco or business.

Soren  santahat 
All the things you probably hate about travelling are warm reminders that I'm home
 
SA7700
Posts: 2940
Joined: Thu Dec 18, 2003 9:38 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 4:07 am

Quoting Soups (Reply 5):
departure 7am from dxb, 4am in ACC

Nonetheless, IIRC the change should show in the PNR. Everything is logged - how can a financial transaction done in ACC, not show on the entire EK system? Sounds as if EK is busy with "creative accounting". I feel sorry for your mom being cheated out of $500 - this is just not on.


Rgds

SA7700
When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
 
Sean-SAN-
Posts: 690
Joined: Tue Aug 13, 2002 4:02 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 8:51 am

Dispute it with your bank/credit card company... easy peasy..
 
Delta732FF
Posts: 227
Joined: Wed Jun 01, 2005 5:14 am

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 8:55 am

Quoting Sean-SAN- (Reply 9):
Dispute it with your bank/credit card company... easy peasy..

If you paid with a credit card that all you need to do.
 
User avatar
WildcatYXU
Posts: 2602
Joined: Sat May 06, 2006 2:05 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 9:20 am

Quoting Birdwatching (Reply 7):
You say your mom was fleeing from Beirut.
Isn't the most important thing that she made it out of there?

I'm somehow missing your point, Birdwatching. First of all, she flew from DAM, so she was already out of Beirut. She's got an upgrade for the second leg of her trip, from DXB to ACC. Last time I checked, there was no war in Dubai.
And I fail to see why anybody should be ripped off his/her money, just because he/she is fleeing a country in war...
310, 319, 320, 321, 333, 343, 345, 346, 732, 735, 73G, 738, 744, 752, 762, 763, 77L, 77W, 788, AT4, AT7, BEH, CR2, CRA, CR9, DH1, DH3, DH4, E75, E90, E95, F28, F50, F100, Saab 340, YAK40
 
soups
Posts: 3220
Joined: Thu Jun 03, 2004 6:41 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 3:56 pm

Quoting Sean-SAN- (Reply 9):
Dispute it with your bank/credit card company

was paid cash

Quoting WildcatYXU (Reply 11):
Quoting Birdwatching (Reply 7):
You say your mom was fleeing from Beirut.
Isn't the most important thing that she made it out of there?

well a seat is a seat in Y or C class, now if you had the chance to fly one of the 2 which i will u pick?
Next destinations, Suarabaya, beirut, paris, Accra
 
MEA-707
Posts: 3661
Joined: Mon Nov 15, 1999 4:51 am

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 5:14 pm

Quoting Soups (Reply 5):
we rarely ever use EK as we dont travel to Asia,Dubai

Really? I also vividly remember the time you wrote about missing the connection at DXB and EK being rude and bad dealing with it. So either you and your family have bad luck every time on EK or you have a little vendetta against them.
nobody has ever died from hard work, but why take the risk?
 
skyhigh
Posts: 123
Joined: Sun Nov 06, 2005 6:37 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 7:30 pm

COMPLAIN, COMPLAIN, COMPLAIN!!

you don't get anywhere in this world unless you stand up for yourself and make a scene!  hissyfit 

over the last few years I have learnt to stand up for myself and the results have been amazing!

You don't have to be rude, just assertive and confident. Don't start yelling as it will just make them become defensive and you will get nowhere. Stay calm but just don't back down.

Good luck!  crossfingers 
 
soups
Posts: 3220
Joined: Thu Jun 03, 2004 6:41 pm

RE: Upgrade Gone Wrong On EK

Thu Jul 20, 2006 10:46 pm

Quoting MEA-707 (Reply 13):
Quoting Soups (Reply 5):
we rarely ever use EK as we dont travel to Asia,Dubai

Really? I also vividly remember the time you wrote about missing the connection at DXB and EK being rude and bad dealing with it.

yup i recall that was flying LHR-DXB-LOS-ACC never to be repeated again!
Next destinations, Suarabaya, beirut, paris, Accra

Who is online

Users browsing this forum: atlflyer, Baidu [Spider], bjorn14, dermeister, ek17, frmrCapCadet, HALtheAI, jetblastdubai, lesfalls, Majestic-12 [Bot], Polot, qf789, speedbored, timf, United1, viasa and 351 guests