Does anybody else have problems when claiming points on there Fidelidade card,here is an example;
I took a flight with AA from LHR to JFK on the 9th of july arriving the same day
the following day i took a JJ flight from JFK to GRU,the points from the JJ flight arrived in my account okay,but the AA flight,i only recived 1500 points in my account,which should have been 5000 points plus 2500 bonus (i have red status in there program,50% bonus).
Now i know that if the AA and JJ flights had been taken within a calendar day it would have been credited as Europe to Brazil and been awarded 6000 point plus 3000 bonus.
but these flights were on totally separate days,this has happened to me on many occasions,although sometimes the correct credit is given,the point is why travel on a specific carrier(AA) and spend more not to recive the correct points,JJ is a very good airline but there FF program is very poor,many times there call center staff do not seem to know what they are doing.
This really is starting to annoy me to the point where i might just start using BA or AF for my flights to Brazil,(i spend around us$10,000 a year travelling to SSA where i live,from Europe where i work).
So if anybody has any tips or info please let me know thanks.