Cosmic
Topic Author
Posts: 331
Joined: Thu Nov 24, 2005 8:35 am

Thomas Cook Airlines UK

Sat Aug 05, 2006 9:54 am

This might be oldish news (dated June 06) but....

Thomas Cook's UK Fleet are loosing their fabric seat covers in favour of leather seats at a cost of £1 Million. The work takes 36 hours of fitting and the work should be done by the end of this year. Advantages include better passenger comfort, easier cleaning amougst other things according tho Thomas Cook.

The seats will be navy-blue, so they will join the club with Thomsonfly and MyTravel for this colour.

Things to also comment on is a new 'improved customer service' Thomas Cook are working on, which involves giving passengers gifts on dates of significance like Valentines Day, giving children fun-packs at check in and other things.

The in-flight meals have also changed, with the old plastic trays being swapped for a new recyclable packaging service.

You can read about this all here: http://www.thomascookairlines.co.uk/pressoffice.asp#

Apologies if this has already been mentioned, I just thought i'd drop a line about the new interiors.

ThomasCook's newest A330 on its way appears to be having the reg F-WWKR to start with, c/n 795, before becoming G-TCXA. I was just thinking, is a registration allowed to be used twice, as F-WWKR has also been a reg for A330 c/n 729. Or is the infomation incorrect?


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Anyone have any ideas on when the new A330 will be flying for TCX?

Cheers,
Cosmic

[Edited 2006-08-05 02:55:56]
 
Jmc777
Posts: 212
Joined: Sun Apr 02, 2000 3:07 am

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 10:15 am

Is due in November . . . .
 
destinations
Posts: 174
Joined: Tue May 09, 2006 3:00 am

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 6:59 pm

Judging by a recent statement declaring Thomas Cooks position on Seat Pitch on long haul aircraft they say they are focusing on customer service. I am sorry it wont last. Give it 6 months to a year and seat pitch will have to increase. Same goes for MyTravel.

Thomas Cook do not fly to any destinations that First Choice or Thomson now do not serve or are going to serve. There is more choice with these two carriers and they both offer a better product (TOM from May 07).

Both MyTravel and Thomas Cook have dated Entertainment systems, ok, so its not top priority but i know who i would choose.

Like i said six months maximum until we see 33" on TCX and MYT.
 
jetset7e7
Posts: 1009
Joined: Mon Jul 12, 2004 8:56 pm

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 8:03 pm

Quoting Cosmic (Thread starter):
ThomasCook's newest A330 on its way appears to be having the reg F-WWKR to start with, c/n 795, before becoming G-TCXA. I was just thinking, is a registration allowed to be used twice, as F-WWKR has also been a reg for A330 c/n 729. Or is the infomation incorrect?

These are Airbus test registrations, many aircraft have been given the same registrations for test flights. F-WWKR being an A330 test one.

Mark
Retrofitted Blended Winglets - The Future Is On The Wing
 
gooner
Posts: 105
Joined: Mon Mar 27, 2006 7:34 am

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 10:15 pm

i flew TCX in may 2006 MAN-YYZ-MAN on a 757 this plane was fitted with leather seats also our meals were not on plastic trays etc but were served with what is best described as recyclable packaging
 
by738
Posts: 2458
Joined: Wed Sep 20, 2000 7:59 am

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 10:53 pm

Quoting Gooner (Reply 4):

Thats because it is recyclable packaging...see press release in post one.
 
gooner
Posts: 105
Joined: Mon Mar 27, 2006 7:34 am

RE: Thomas Cook Airlines UK

Sat Aug 05, 2006 11:03 pm

Quoting BY738 (Reply 5):

i was just making the point that what is in the press release was available in May
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:02 am

Quoting Cosmic (Thread starter):
Anyone have any ideas on when the new A330 will be flying for TCX?

I spoke to some crew on a flight over to CCC in June, and according to their information, they new AB is due November. However, with the aforementioned leather seating refit, and their existing 2 AB's due their major overhauls (done in Saudi Arabia), the 3 aircraft won't be in service all at the same time until June 07.

Quoting Destinations (Reply 2):
Judging by a recent statement declaring Thomas Cooks position on Seat Pitch on long haul aircraft they say they are focusing on customer service. I am sorry it wont last. Give it 6 months to a year and seat pitch will have to increase. Same goes for MyTravel.

I understand that the expectation would be to follow FCA & TOM. However, as Thomas Cook UK is focussed very much on the holy grail of 5% margin's, being the only UK Travel Co to achieve this so far, they don't want to impact on this by less seats. TCX were the 2nd most profitable element of Thomas Cook UK last financial year (Nov 04-Oct05), and as such, need to keep that focus.

I believe that TCX and TCUK are happy to continue with current policy of leaving seatpitch as is currently, until CSQ scores tell them they need to follow the others. Even now, TCX are still achieving far higher scores than FCA, MYT, MON and TOM, so it appears that seat pitch is not the sole satisfaction indicator for most customers - service seems to be much more important.

incidentally, initial feedback on the new meal packaging has been extremely positive and encouraging. The only concern so far, has been regarding the concertina-style carrier-cum-tablecloth, and whether it's strong enough to use to carry/lift the box.
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
MYT332
Posts: 7285
Joined: Mon Sep 08, 2003 7:31 pm

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:15 am

Quoting Destinations (Reply 2):
There is more choice with these two carriers and they both offer a better product (TOM from May 07).

Why? What's happening to Britannia / Thomsoncry in May 07?
One Life, Live it.
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:24 am

Quoting Myt332 (Reply 8):
Why? What's happening to Britannia / Thomsoncry in May 07?

TOM are doing a similar refit to FCA, by increasing seat pitch and removing rows
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
User avatar
Crosswind
Posts: 2537
Joined: Sat Nov 25, 2000 4:34 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:31 am

Quoting TCXDegsy (Reply 7):
Even now, TCX are still achieving far higher scores than FCA, MYT, MON and TOM, so it appears that seat pitch is not the sole satisfaction indicator for most customers - service seems to be much more important.

I'd be absolutely amazed if TCX were achieving anywhere near FCA's CSQ scores on long-haul routes, especially for seat comfort!

Since FCA don't fly long-haul for non-group companies how do Thomas Cook even know what FCA's CSQ scores are to be able to say they are much higher?

Regards
CROSSWIND
 
destinations
Posts: 174
Joined: Tue May 09, 2006 3:00 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:49 am

Quoting TCXDegsy (Reply 9):
TOM are doing a similar refit to FCA, by increasing seat pitch and removing rows

Well reading the leaflets anyone would think someone has photocopied the FCA leaflet, everything is phrased the same. Cant they think of anything orginal to say.
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 1:58 am

Quoting Crosswind (Reply 10):
Since FCA don't fly long-haul for non-group companies how do Thomas Cook even know what FCA's CSQ scores are to be able to say they are much higher?

The airlines share the information - otherwise they can't benchmark! I've been to TC conferences where the airline lists all their competitor's CSQ scores.. for the past few years Monarch has been lowest (sub 50%).

Bear in mind that the scores will be an average of ALL the airline's flights, and with Longhaul being a low proportion of all pax numbers, the Longhaul scores will not have a significant impact on them.
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cwldude
Posts: 573
Joined: Mon May 08, 2006 2:17 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 3:56 am

Nice to see that Thomas Cook are improving themselves once again - granted their long-haul product isn't going to be up the TOM and FCA standard - overall, they're a much better airline! I'd rather fly TCX than FCA because FCA lack good customer service, they're not very punctual, and the stories I've heard are enough to put me off flying with them forever!

At the moment I think it's safe to say TOM are the best charter airline (and seeing as Ive been a fan of JMC/TCX for years, that takes a lot to say!), but TCX aren't far behind them!

Plus I'd sooner fly on an A330 than a B763 anyday!
Thomson Airways - The UKs premier charter airline // now flown : BY -AA -AJ -AE -AT; OO -AX -AU -RA -BG; BRIG; OBYD
 
by738
Posts: 2458
Joined: Wed Sep 20, 2000 7:59 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 4:01 am

Quoting Cwldude (Reply 13):
I think it's safe to say TOM are the best charter a



Quoting Cwldude (Reply 13):
I'd sooner fly on an A330 than a B763 anyday

Mixed messages here....so who is it you like ?
 
destinations
Posts: 174
Joined: Tue May 09, 2006 3:00 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 4:38 am

Quoting Cwldude (Reply 13):
and the stories I've heard are enough to put me off flying with them forever!

What a couple of delays and bad customer service, its the same in any airline unfortunatly.
 
Cosmic
Topic Author
Posts: 331
Joined: Thu Nov 24, 2005 8:35 am

RE: Thomas Cook Airlines UK

Sun Aug 06, 2006 5:36 am

Quoting TCXDegsy (Reply 7):
I spoke to some crew on a flight over to CCC in June, and according to their information, they new AB is due November. However, with the aforementioned leather seating refit, and their existing 2 AB's due their major overhauls (done in Saudi Arabia), the 3 aircraft won't be in service all at the same time until June 07.

Thanks for the information, and thanks also Jetset7E7 (I didn't know that about the test registrations) and Jmc777 for your information.

Quoting TCXDegsy (Reply 7):
has been regarding the concertina-style carrier-cum-tablecloth, and whether it's strong enough to use to carry/lift the box.

With our experience with it, I think it's sturdy enough to carry and lift the box, I can't see it tearing.

Cosmic

[Edited 2006-08-05 22:38:23]

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