Well, I've been trying to call the 1 800 777 3999 number for 3 days now with no luck. Everytime I'm on hold for at least a half hour before giving up (even at 3 am in the morning). All I'm trying to do is change my connection at DXB
so that I can get to stay in Dubai for a couple more days. What gives!
If you are going through hell, keep going.