That's why I enjoy the Australian and British sense of humor so much, as opposed to North America. They can always find a sense of humor in any situation, no matter how bad. That's a generalization, of course, but especially Australians I find much more laid back. When I worked for Delta, and we had a delay, found the Australians in general much easier to deal with: "Well, it's not the end of the world mate, maybe now we will see another part of the US we didn't think we'd get to see!" etc.
Checking in the same flight to Atlanta one day, I had 2 separate families, one Australian and one American. In both cases, their holidays had been disrupted by delayed baggage. The Americans said: "Delta spoiled our holiday by delaying our baggage, we had to waste a whole day shopping". The Australians said: "It's OK
mate, it was hot and we got to run around in our undies. Anyway, we got to spend an extra day here, because we decided to wait for the bags, and we had a great time". The American family were given a refund check by me, thanks to Delta's great empowerment policy, I didn't have to get it sent to them, or run around looking for a supervisor etc. etc. The Australians, I rebooked via an extra city, so they could spend some time there, and they were very happy. The ended up giving me their address in Sydney, and when I went over there in March this year we hooked up and had a lot of laughs. We each made new friends.
I realize these are just 2 situations, and yes, it could have happened the other way around. What gets me is the attitude: Delta did not spoil their holiday for them, they permitted a difficult situation to let it spoil their holiday. By the way, it not all the luggage was lost, just one suitcase. Even the 2 bratty kids, who were just as obese as the parents, stared daggers at me while I was preparing things for them, as though I had a part in it too. I might add, the four of them were on F-Class mileage tickets.
Don't get me wrong, this is one of few bad incidents I remember, most of my years with the airlines were very memorable in a positive way. I made friends with a lot of passengers, enjoyed meeting the regulars and helping where I could. I sat beside a lot of frequent flyers, in both first and coach, and spent many delightful hours engaged in stimulating conversation. In the end it was all good.