Ok, so over the past year I've probably had to call aeroplan 5 times to have miles credited or corrected... Shit happens, whatever...
But today, I was going over my July Statement and saw an issue with the trip I took to HK last month in Exec. Class.
I was credited 150% miles for the YYZ to YVR leg, however I was only given 100% miles for the YVR to HKG & HKG to YYZ legs. When I booked the ticket back in May, I asked the woman at AC if I would be getting 150% miles on this trip with the class she had booked me on, and she said yes.
So I called Aeroplan this morning... After being on hold for 45 minutes, an attendent answers, says she's going to look into it, puts me on hold....after another 5 minutes of being on hold, I'm hung up on. So I call again, this time waiting "ONLY" 30 minutes... The next attendent tells me that I wasn't credited any miles because I was travelling on a C class and that I was elegible for 150% miles. I tell her that I'm pretty sure I was booked with a J fare and asked her if she could double check. Then she tells me there is no way for her to see what fare I was travelling on.... Then how did she come up with the C fare in the first place???? I don't get it!
In addition to that, I have a hard time understanding the fact that an 8500$ business class ticket gets the same amount of Miles as an economy ticket. According to AC's "Five fare options" on their website, it says:
Earn 150% Air Canada Status Miles3 (J and C booking classes)
Why is it then that they won't give me 150%....
Does anybody have an insight on this?
I can honestly say that after having experienced the AMAZING quality of service and customer satisfaction on CX, and feeling cheated once again by AC, I will most probably give my business to Oneworld from now on. This is unfortunate as I always try to promote Canadian companies especially when it comes to flying and have always wanted to see AC succeed. But when I see how they trick their customers sometimes it really doesn't make me want to give them any business.....
THERE I'VE VENTED!!! LOL