|Quoting Jcavinato (Reply 3):|
And, the counter people at JFK were really good at it. They would put on a sad face and apologize for my travel plans being disrupted. Then they would claim they had an alternative. They would then hand me a boarding pass (Concorde) with a slight smile on their face. Their apology would be about arriving in London several hours earlier than planned. One of these fellows said their entire job was worth seeing peoples' faces light up when they had that happen to them.
To me that was an ultimate in customer service recovery. And, it went a long way with loyalty that kept the revenue flow going to them.
|Quoting 8herveg (Reply 7):|
So if they only had two services daily, what did they do with all the other Concordes?
Ok there was a seasonal service to Barbados, but that was about it in the last few years of Concorde in service!
|Quoting Horus (Reply 4):|
For example in 2000 BA3/4 wasn't operational between 31Jul and 30Aug and in 2001 between 30Jul and 29Aug.
|Quoting Xtra1 (Reply 9):|
Cooncorde one way fare to SIN is Â£1126.50 or SI$ 4798.00
|Quoting Fbgdavidson (Reply 10):
I don't think any Concordes were flying commercially mid August 2000 until November 2001 Confused