|Quoting MSYtristar (Thread starter):|
Just a quick comment about LH. I thought the airline was top notch. Even though the 744 was tight in coach (but not unbearable), the service was still excellent.
I have flew this one myself about 3 years ago and it was ok, i was lucky that the plane was empty. the service was excellent.
on the other hand my wife and my daughter (she was 10 month) flew them last year DEN
, in the way to FRA
she told me that the FA
was so rude and not helping at all, when we booked her flight i called LH
to assure she gets the seat with the small crib in front for my baby, but when she boarded she found someone in that seat and they didn't speak English and the FA
was insisting on speaking in German and my wife don't speak German, finally everything got through. but then in the next minute another woman she was pregnant and she needed help to put her carry on luggage but no body helped (I know that FA
don't have to help PAX with carry on) but then another FA
came and she was screaming at her to move of the way and she almost pushed her.
my wife she was really mad when she arrived there, we both flew LH
many times and never saw such a thing before even in her way back FRA
she told me that everything was ok except that really what we discovered that LH
is really not a kids friendly airline.
couple of month later we flew B6 DEN
and my wife she was really scared to fly again with my daughter since she really had a bad experience but B6 FA
was over nice, they really was so kind to her they played with her, kept giving her Toys and snakes (no wonder B6
is my favorite).
has a very good service just they need to be more kids friendly specially for those who don't speak German.
Aircraft Flown: B747-B777-B737-B767-B757-A300-A318-A319-A320-A321-A330-A340-MD80-MD90-CRJ600-CRJ900-E190-A380