Summa767
Topic Author
Posts: 1751
Joined: Thu Mar 11, 2004 1:30 am

Crew Security At Heathrow Causes Iberia Delay?

Fri Sep 08, 2006 7:16 pm

Can anybody explain how lengthy is the security at Heathrow for airline crew members?

I am wondering as yesterdays Iberia's flight 3161, scheduled for 0725, was delayed, causig it to take off at 0830, and the reason given was precisely that it took too long for the crew to be processed at the security point.

These were 35 minutes that resulted in my grandfather missing his connection to Bogota. He was put in a hotel for 24 hours. Other people were not so lucky. Those who had no European passport had to stay inside the airport for 24 hours. My grandfather reported several families with small children in this situation. The sad plight of the inmigrant.

I also have my gripes about the service of Iberia on the ground at Heathrow, with a useless member of staff at the Iberia Information desk where the check in agent (a very friedly spaniard) told us to enquire about the booked wheelchair for my granfather (he can walk -but the long distances at Heathrow are to much). Anyway, the guy made made a phonecall with no results after half an hour. A stern spanish lady came to sit next to him and did ask what we wanted. With a assorted frowns and some fast gesturing she did -at least- get the job done after shouting a command to see the boarding cards (3 had been issued for LHR-MAD, MAD-BOG, and BOG-MDE), whereas the first guy had not even bothered. What had he been doing? We were glad that the wheelchair would be coming and granpa would be rushed through security by the BAA employee, as it was already 30 minutes before departure time. Still, though feeling slightly humiliated and snubbed, he got to the gate before the crew did..

So, are these security delays holding up crews of all airlines, or has Iberia not adjusted the crew check-in time to reflect the increased security check times?
 
Leezyjet
Posts: 3540
Joined: Sun Oct 14, 2001 7:26 am

RE: Crew Security At Heathrow Causes Iberia Delay?

Fri Sep 08, 2006 9:37 pm

Quoting Summa767 (Thread starter):
So, are these security delays holding up crews of all airlines, or has Iberia not adjusted the crew check-in time to reflect the increased security check times?

Yep and no.

The airline will not change the crew report times as this will then eat into their legal duty hours that they can operate in a day.

I'm not sure how Iberia crew get to the a/c, but if they go by coach from their hotel direct to the a/c, then they will have to use a vehicular entry point. These are very heavily congested anyway first thing in the morning without the extra security checks now in place which is why they were probably delayed.

Some airlines drop their crew off at the Terminals and they walk through the staff security channel in a way similar to how the regular pax go through, but if there are 3 or 4 crews going through at the same time, again they end up being delayed.

Once again, it's the airlines that have to fork out of their own pockets/profits to pay for situations like you described with the miss connections through no fault of their own.

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Summa767
Topic Author
Posts: 1751
Joined: Thu Mar 11, 2004 1:30 am

RE: Crew Security At Heathrow Causes Iberia Delay?

Sat Sep 09, 2006 2:02 am

Quoting Leezyjet (Reply 1):
Once again, it's the airlines that have to fork out of their own pockets/profits to pay for situations like you described with the miss connections through no fault of their own.

Not to metion the incnvenience to passengers.

Yesterday as I observed the check in process, I had to grin as people searched their handbags for small satches of moisterisers, sample perfumes, "latex", lipstick and the like to put in the main luggage. Those who did not recall having these items at the check in, would have to dispose of them at the security point. A large collection had already been piled in terminal 2 precheck point by 7 am.

Of course, all of these is contributing to the long queues and delays.

I hope that travellers will get it into their heads to travel without prohibited stuff (not that a little satchet of cream can do much damage) and put everything into their hand luggage that will make one beep! That way one expedite the security process and avoid being frisked.

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