Can anybody explain how lengthy is the security at Heathrow for airline crew members?
I am wondering as yesterdays Iberia's flight 3161, scheduled for 0725, was delayed, causig it to take off at 0830, and the reason given was precisely that it took too long for the crew to be processed at the security point.
These were 35 minutes that resulted in my grandfather missing his connection to Bogota. He was put in a hotel for 24 hours. Other people were not so lucky. Those who had no European passport had to stay inside the airport for 24 hours. My grandfather reported several families with small children in this situation. The sad plight of the inmigrant.
I also have my gripes about the service of Iberia on the ground at Heathrow, with a useless member of staff at the Iberia Information desk where the check in agent (a very friedly spaniard) told us to enquire about the booked wheelchair for my granfather (he can walk -but the long distances at Heathrow are to much). Anyway, the guy made made a phonecall with no results after half an hour. A stern spanish lady came to sit next to him and did ask what we wanted. With a assorted frowns and some fast gesturing she did -at least- get the job done after shouting a command to see the boarding cards (3 had been issued for LHR-MAD, MAD-BOG, and BOG-MDE), whereas the first guy had not even bothered. What had he been doing? We were glad that the wheelchair would be coming and granpa would be rushed through security by the BAA employee, as it was already 30 minutes before departure time. Still, though feeling slightly humiliated and snubbed, he got to the gate before the crew did..
So, are these security delays holding up crews of all airlines, or has Iberia not adjusted the crew check-in time to reflect the increased security check times?