richm
Posts: 599
Joined: Fri Oct 29, 2004 1:21 pm

Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 4:52 am

I decided to check-out Ryanair.com. I stumbled across many unprofessional articles. How long has Ryanair been behaving in such way?

From a prospective customers point of view, it cannot look very good. You don't have to be a genius to see that their professionalism doesn't match that of practically every other airline in the UK that I can think of.

One may begin to question their standards in other areas too. - If they can't look half decent on their website, then what are they like behind the scenes?! - Although judging them from that alone would be rather ignorant, but one could only begin to wonder...

REF http://www.ryanair.com/site/EN/news....r=06&month=sep&story=reg-en-120906

In regards to that article, it clearly shows that they are only making bad business relations. They are effectively mocking BAA with their rather abrupt and blunt attitude towards them, this surely cannot be good from a business perspective.

What are your opinions and encounters?

I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Thanks.  

[Edited 2006-09-14 21:55:18]
 
shamrocka330
Posts: 235
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:01 am

Thats how they do business my friend and it works very well for them when you consider profits and passenger numbers. Look at their website, advertisments, press conferences or discussions (MOL on Prime Time the other night is a great example) - the same aggressive, over the top, arrogant but very effective points are made each time.

What matters to Ryanair is that the ordinary Joe Bloggs thinks that their flights are cheap and cheerful, they couldn't care what anyone else thinks.
aka thebigjd (member since Sept 2001)
 
NZ560
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:09 am

Well in NZ a couple of nights ago. They had this program on them. It was an under cover investigation were 2 reporters trained as F/A's and worked with the airline for 5 and a half months. It was a real eye opener. One brief example is that they contract out their training and the trainer told them in the event of an emergency landing not to get the person sitting in A1 to help them. The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.  Wow!  Wow!  Wow!
-OJL RIP Also to the 7 onboard
 
chiad
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:11 am

I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.
I have also read some horrible stories about Ryanair and I understand that they have the department of Norwegian consumer rights on their back.
Also I've heard rumours that Ryanair takes care of their employees hardly any better than their customers. But maybe someone else here at A.net have more indepth information about this
Anyway .. being a customer I would be sure to never travel with Ryanair unless I was financially prepared for being stranded.
Ryanair have many satisfied customers simply because they got what they paid for and everything went without any incidents.
I think Ryanairs product is like an old computer: "If it starts to fail, then you are in serious trouble!"

Chiad
 
shamrocka330
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:13 am

The link below is the Prime Time programme from Monday night I mentioned in my post above. Its an Irish general discussion programme and tonights topic is pilot fatigue in LCC - but particularly at Ryanair. Michael O' Leary and Evan Cullen (IALPA) are in the studio. I think this clip sums up Michael O Leary and will help you better understand why their website is like the way you describe.

http://dynamic.rte.ie/av/230-2172554.smil

What do you think?
aka thebigjd (member since Sept 2001)
 
cumulus
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:14 am

Quoting RichM (Thread starter):
I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Anybody know where Pe@rson is? The resident in house FR spin doctor!!
What Goes Up Must Come Down, Hopefully In One Piece!
 
FlyKev
Crew
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:15 am

Here comes the FR bashing  Wink

FR is not a high class, professional business airline like BA.
Therefore, many of their customers are of the "lower" forms of life, and all they want is cheap flights.
This genre of Sun readers don't understand how airport negotiation works, or care. Providing they can get to spain for £15, thats all they care about.
Any publicity is good publicity as well.
Some people hate MOL's style of publicty, others love it.
It obviously works, as FR are not only a profitable airline, but loads are high and satisfaction is very good.

Im not too bothered at how the guy running the airline acts personally. As long as my safety is not comprimised, then I am happy to fly. And at £15, I cannot complain.

Kev.
The white zone is for immediate loading and unloading of passengers only
 
shamrocka330
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:17 am

Quoting NZ560 (Reply 2):
The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.

This was to do with their 737-200 fleet (which are now retired) and turned out to be untrue. Do you really think one of the most popular aircraft in the world would be allowed to fly if this was true?
aka thebigjd (member since Sept 2001)
 
djmatthews
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:22 am

Ryanair is an Irish airline, not a UK airline.  Wink

Ryanair is great if everything goes to plan, you get what you pay for. They are cheap and get you from A-B (roughly). I will always defend Ryanair for helping to drive down the costs of air travel and actually creating demand. The world (well at least Europe) has become a lot smaller and cheap with the arrival of the LCC. How many people took 'short breaks' via aeroplane 10 - 15 years ago?

A lot of the bad press probably comes from other airlines who are jealous of its profitability, and passengers that have had a bad experience. Considering the amount of people that travel with Ryanair on a daily basis, I think they do rather well.

Considering the TV documentary was filmed over 5 months or so, I personally am not worried about the findings.
 
Joost
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:25 am

Quoting FlyKev (Reply 6):
Therefore, many of their customers are of the "lower" forms of life, and all they want is cheap flights.

One out of every 3 passengers flies Ryanair for business, though.

And if you're flying from anywhere in Europe to places like Alicante or Ibiza, you will find the people you describe on every airline that flies there, including all charter airlines.
 
dhhornet
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:28 am

Quoting Shamrocka330 (Reply 1):
Thats how they do business my friend and it works very well for them when you consider profits and passenger numbers.

 yes  That is it -end of!
Like 'em or not. Bums on the seats count, and they must be getting it right. Whats the percentage of complaints to pax carried I wonder?
 
shamrocka330
Posts: 235
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:39 am

Quoting DHHornet (Reply 10):
Whats the percentage of complaints to pax carried I wonder?

Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

No.
aka thebigjd (member since Sept 2001)
 
dhhornet
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:46 am

Quoting Shamrocka330 (Reply 11):
Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

True!
 
David L
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RE: Ryanair = The UK's Most Unprofessional Airline

Fri Sep 15, 2006 5:58 am

Quoting Chiad (Reply 3):
I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

But isn't that the deal? It's a gamble. You can fly cheaply and take a chance that you aren't stranded by a cancellation or you can spend "real" money at a "real" airline and know you'll be looked after. It's no secret.

I'm sure FR would be the first to advise you that if you want guarantees then you shouldn't fly with FR. I prefer the guarantees so I fly with legacy airlines but that's no reason for me to tell others they shouldn't take cheap flights.  Smile
 
NZ560
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:59 am

Quoting Shamrocka330 (Reply 7):
This was to do with their 737-200 fleet (which are now retired) and turned out to be untrue. Do you really think one of the most popular aircraft in the world would be allowed to fly if this was true?

Sorry. I should of put that in there but forgot. They stated that it was not true.  Smile
-OJL RIP Also to the 7 onboard
 
planesarecool
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:42 am

Quoting Shamrocka330 (Reply 11):
Would you waste your time complaining?! If you were waiting on a bus and it was an hour late would you complain to the bus company?

Exactly. People complain that they don't get free refreshments, and that they have to scramble to get on the plane (although that is more the passengers' faults than anything else), but it's no different to getting on a rush hour bus or train - except for the fact that you WILL get a seat on FR.

Quoting Chiad (Reply 3):
I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

I turned up at Frimley railway station on Saturday night after an evening go-karting, and found that the last train back to Guildford had been cancelled. Did i get a hotel room? No. Did i get free alternative transport? No. In fact, I didn't even get a refund. You can say "Yeah but that's different," but it really isn't. Had a paid a full fare, my train ticket would have been around £12 return. If i pay £8 return on FR from London to Cork, why should i expect a hotel room, should my flight be cancelled?

Quoting RichM (Thread starter):
I decided to check-out Ryanair.com. I stumbled across many unprofessional articles. How long has Ryanair been behaving in such way?

Jet2 have had a lot of 'unprofessional articles' on their site in the past, does that make them a bad airline?
 
A340600
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:56 am

Oh dear, here we go again. Can we stop the FR posts, they've replaced NWDC9 threads! Do we honestly need another thread about FR's business model, it's getting rediculous. I don't like FR, never have done but instead I just book at ba.com or something and don't moan about it any more.

And if you're talking about unprofessional airlines I suggest you maybe take a look at Virgin Atlantic who have fabulous plastered everywhere and adverts that aren't exactly business-like. Then there are many others such as the Southwest girls who wore hotpants etc etc. It's just a thread picking at FR for nothing.

Sam
Despite the name I am a Boeing man through and through!
 
richm
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 1:25 pm

Quoting A340600 (Reply 16):
It's just a thread picking at FR for nothing.

No it is not. There was no need to be rude. I posted this to hear other peoples opinions.

Quoting Planesarecool (Reply 15):
Jet2 have had a lot of 'unprofessional articles' on their site in the past, does that make them a bad airline?

I never stated, nor implied that they were a bad airline.

My intentions were NOT to to "bash" Ryanair. My first impressions (from looking at their website) were negative ones. I therefore decided to ask other members about it and now I have a different perspective on the matter.

Quoting A340600 (Reply 16):
Oh dear, here we go again.

I did search but lets face it, it's not very effective. I run a large discussion forum myself (unrelated to aviation), and we do not slaughter people to death when they decide to discuss matters that have been previously discussed. If people didn't re-discuss previous topics, there would hardly be anything to talk about. - People would miss out and not be able to post their thoughts as the previously discussed topics are likely to be archived. Therefore, in my opinion there is no real harm in re-disscusing a subject. After all, you my friend (A340600) did not have to read this thread if it didn't take your fancy. - I made the subject very clear and it was entirely your choice as to whether or not you participated in this discussion.

If you guys want to be rude, unwelcoming and insulting, then sure, flame me just for asking for opinions. Just remember that all you're doing is creating a bad atmosphere, which is certainly not in a.net's best interest.

As for the rest of you, I'd like to thank you for reading and taking the time to reply with your opinions on the subject.  

- RichM

[Edited 2006-09-15 06:29:58]
 
AeroWesty
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 1:32 pm

Quoting RichM (Reply 17):
As for the rest of you, I'd like to thank you for reading and taking the time to reply with your opinions on the subject

I'm just curious, since your flag is from the UK, was this the first you'd heard of Ryanair, or the first that you thought about looking into flying with them?
International Homo of Mystery
 
ZKSUJ
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 3:54 pm

I too saw the documentary NZ560 is talking about. Quite a few things that are real eye openers.
 
cumulus
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 5:31 pm

It seems to me that there is an ongoing argument for and against FR. The same people pipe up with their opinions and the outcome is always the same i.e "Get what you pay for", "Brilliant business model", and "The airline has some of the best load factors in Europe" etc etc.

Perhaps it's time for A.Net to create a new Forum "LCC Forum" where everyone can argue this until the "cows come home"??
What Goes Up Must Come Down, Hopefully In One Piece!
 
Lumberton
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 6:48 pm

Quoting Shamrocka330 (Reply 4):
I think this clip sums up Michael O Leary and will help you better understand why their website is like the way you describe.
http://dynamic.rte.ie/av/230-2172554.smil
What do you think?

Great clip! What do I think? I think that if the pilots union is going to challenge MOL to a knife fight then next time they better be represented by someone with a knife!
"When all is said and done, more will be said than done".
 
cedarjet
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 6:58 pm

Quoting NZ560 (Reply 2):
The reason being that there is a bit of metal that has something to do with the door and up on crash landing there was a high risk that this bit of metal would kill the person.

While the footage is real, the information is wrong. Ryanair's 737s have the exact same interior as dozens, or even hundreds of other airlines. Do you think Boeing would build a plane where an emergency landing would impale a passenger in 1A? Completely ridiculous, and as someone knowledgable about aviation, I'm surprised you believed it. Planes go through a very thorough certification process. Believe that crappy documentary, you'll believe anything.

Quoting Chiad (Reply 3):
I have never flown them, but I understand that from travellers point of view Ryanair will leave you stranded without any support if they .. say ... cancel a flight. Sure they offer you the money back, but that's hardly enough for a hotel room.

This has been covered, but once again, how much was the fare? You think you're entitled to a hotel room after buying a ticket for a tenner?
fly Saha Air 707s daily from Tehran's downtown Mehrabad to Mashhad, Kish Island and Ahwaz
 
richardw
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 6:58 pm

Quoting RichM (Thread starter):
I'd like to add that I have never flown with this airline and this post is based purely on what is written on their website. I am interested to hear other opinions on the matter.

Book and fly on a 'free' Ryanair flight and then come back and tell us what you think.
 
AeroWesty
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:08 pm

Quoting Cedarjet (Reply 22):
You think you're entitled to a hotel room after buying a ticket for a tenner?

I would, because you and I both know that the airline cannot possibly transport a planeload of passengers any distance for a tenner each, so let's not kid ourselves. A stranded passenger is a stranded passenger is a stranded passenger. If it's the airline's fault, then they should accommodate you while they sort things out.
International Homo of Mystery
 
Joost
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:16 pm

Quoting AeroWesty (Reply 24):
A stranded passenger is a stranded passenger is a stranded passenger. If it's the airline's fault, then they should accommodate you while they sort things out.

I do not agree. There is always a risk of cancellations that causes stranded passengers. Weather-, crew- or equipment-related cancellations happen to any carrier. Now carriers can calculate the risk of this (chance that it happens times the involved costs (hotel, etc) ) and include it in the ticket price.

However, not everybody needs this. VFR passengers and second home owners (almost 40% of Ryanairs passengers), usually have a house on both sides of the route, so if their flight is delayed for a day, they can return to their house and not have these hotel costs. These are pure savings. For people that stay in a hotel or appartment on one end of the route, they can choose to take the risk themselves or, and that actually is what Ryanair (and other LCCs) recommend, take seperate travel insurance, covering these risks. Why should this insurance be included in the ticket price. In the end, the customer pays. And all the people that have a continuous travel insurance, already pay for these risks on a montly basis.

You pay what you get for. And with Ryanair you can ultimately choose what you want to pay and what you don't want to pay.
 
AeroWesty
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:18 pm

Quoting Joost (Reply 25):
I do not agree. There is always a risk of cancellations that causes stranded passengers. Weather-, crew- or equipment-related cancellations happen to any carrier.

I clearly stated "if it's the airline's fault." Hell, you even quoted that part of my post.
International Homo of Mystery
 
AlanUK
Posts: 511
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:22 pm

Quoting Lumberton (Reply 21):
Quoting Shamrocka330 (Reply 4):
I think this clip sums up Michael O Leary and will help you better understand why their website is like the way you describe.
http://dynamic.rte.ie/av/230-2172554.smil
What do you think?

Great clip! What do I think? I think that if the pilots union is going to challenge MOL to a knife fight then next time they better be represented by someone with a knife!

Wow! That was a very heated debate. If you don't want to see the report, that we all know! Skip to minute 20 for the debate. MOL is a vicious man, and I'm just glad I don't work for him...

Safe flying all!!!
 
Joost
Posts: 1841
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:23 pm

Quoting AeroWesty (Reply 26):
I clearly stated "if it's the airline's fault." Hell, you even quoted that part of my post.

That's why I included crew- and equipment related issues in my first paragraph. But it doesn't matter. Even if it is the airline's fault, there is a risk that they have to calculate and include in the ticket price. It does not change the meaning of my post at all. You get what you pay for.
 
Joost
Posts: 1841
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:24 pm

By the way, if they cancel the flight due to airline-related reasons within their control, they are obliged by EU law to compensate each passenger for about 200 euros for that - enough to pay a hotel room for a night.
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:28 pm

Quoting Joost (Reply 28):
You get what you pay for.

If you read the rest of my post, clearly, a tenner is not going to cover the cost of transporting every passenger on the plane. The earlier implication was that just because a cheap price may have been paid by a few, they should not consider compensation when the airline screws up, which I believe is a submissive and incorrect position to take as a paying passenger with rights.

How exactly do you think airlines like Ryanair can sell tickets for a penny each? Do you really think people buy that much overpriced spring water onboard? Think about it for a moment.

As I said, all stranded passengers should be treated equally, regardless of the price paid, when the interruption is the airline's fault. I believe there are even EU rules that state when compensation is to be paid that airlines such as Ryanair must abide by.
International Homo of Mystery
 
PanHAM
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 7:39 pm

Quoting Joost (Reply 29):
compensate each passenger for about 200 euros for that - enough to pay a hotel room for a night.

yes, but they don't do it and one night is most of the times not enough because when they screw up their schedule, they have little room on next day's flight to accomodate the stranded passengers.

I heard from people whose flight to Hahn was canx that they were offered flights to Charleroi but it was up to them to travel onwards. Nice, nothing except a one way car rental gets you there and MOL does not pay anything.

The answer is to avoid such airlines or, calculate extra expenses which would be kind of a Ryanair Roulette.
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747400F
Posts: 464
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 8:23 pm

Quoting Cedarjet (Reply 22):
This has been covered, but once again, how much was the fare? You think you're entitled to a hotel room after buying a ticket for a tenner?

Read EU regulation! Yes I do think that. I know MOL does not read/care about EU regulations - I hope he gets thrashed in a courtcase about this soon.
All humans have the right to marry the one they love
 
ryanairCRL
Posts: 189
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 8:33 pm

Quoting AeroWesty (Reply 30):
Do you really think people buy that much overpriced spring water onboard?

you'd be really surprised. Of course it depends who you have on board. French and Belgian don't buy too much. Italian and Spanish even less. But English buy a lot, and Irish just buy everything. to give an example, I was working SNN-AGP-SNN last Saturday, i had a total of around 300 passengers on board, and sold for over 1400€ !! that's more than 4€ per passenger on average.

think about it. look at the price difference between a FR ticket and legacy airlines ticket...isn't it still cheaper to buy a FR ticket and a bottle of water on board, then buy a high fare ticket and get a little glass of water for free ?

Quoting FlyKev (Reply 6):
many of their customers are of the "lower" forms of life

untrue. we have, as any large airline i believe, a bit of everything.
sure, we have some "cheap passengers", some who ask me if they can open the window cause it's a bit hot  Wow! some who complain for 1h45 for just about everything, and makes you wonder why they bought the ticket in the 1st place
but I can say from a personal experience, that we also have some very "high personalities"
to name a few : Belgium's Prime Minister (regularly to his vacation home), as well as one of the Vice Prime Minister. and a few other Belgian ministers. A Italian euro-deputy, going back and forth between CIA and CRL about every week or so. Francois Duval and Stephane Henrard (2 famous Belgian car racers), Xevi Pons (Spanish WRC driver). Eddy Merckx and his son. Tom Boonen (2005 bike world champion) for both personal and work reason. And once had a minister from Ireland. as well as loads of European Union reps when there was the meeting over a year ago between EU and US on the west coast of Ireland (CRL-SNN).
and although I wasn't on that flight, I know a colleague who had a member of the Belgian royal family.

Quoting PanHAM (Reply 31):
little room on next day's flight to accomodate the stranded passengers

not our fault if our flights are most of the time full
http://flyingtom.myphotoalbum.com
 
EBGflyer
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 8:46 pm

Let me add to the FR-bashing:

The fact that Ryanair at one point (and probably still do) had a policy of only allowing 4 people with disabilities on the same flight is totally ridiculous. They claim that it is a matter of safety.

This makes me wonder:
If more than 4 people with disabilities on a flight seriously posed a safety threat why is this not regulated by the authorities so it applies for all airliners?
Where is the line between disabled and able-bodied?
Who makes the decision on whether you are 'fit to fly'.

The buttom line is. It is seriously stupid and only adds to the unprofessionalism of Ryanair.

It is merely a question of hidden discrimination. People with disablities can be more difficult (and therefore more costly to handle) - especially if there are multiple wheelchair users who need assistance to be boarded. I think it would be difficult to maintain a turnaround time in 20-30 minutes with several wheelchair users. This would cause delays. My theory is that Ryanair wants to avoid delays on this account and therefore it is not a safety concern. They only say so to get around rules against discrimination.

Anyone agree?
Future flights: CPH-BKK-MNL; MNL-GUM-TKK-PNI-KSA-KWA-MAJ-HNL-LAX
 
ryanairCRL
Posts: 189
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 8:56 pm

Quoting EBGflyer (Reply 34):
probably still do

yep, we can have a max of 4 unaccompanied wheelchair user. If there is somebody travelling with them , I can have 20 on board.

Quoting EBGflyer (Reply 34):
to avoid delays on this account and therefore it is not a safety concern

why then can't I board them during refuelling (accompanied or not)? it would go faster thus avoiding delays. because it's for their SAFETY, because it takes them longer to evacuate so we don't take the risks. But a dispatcher in LGW told me not many company do so, but he didn't say any name.
http://flyingtom.myphotoalbum.com
 
PanHAM
Posts: 8530
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 9:12 pm

Quoting RyanairCRL (Reply 33):

not our fault if our flights are most of the time full

Did I say that it is "your" fault? It is Ryanair's responsibility to fulfil a contract, that's all. When you have a contract with Passengers to transport them from A to B and you drop them off at C , the carrier has to pay for the transport fromj B to C.

That way the carrier doesnot need to provide extra room on full flights and comes up to its obligations.

Which is what FR is not doing.
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ryanairCRL
Posts: 189
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RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 9:23 pm

Quoting PanHAM (Reply 31):
Hahn was canx that they were offered flights to Charleroi

well FR offered them to go to Charleroi instead of Hahn, the pax weren't forced to do so. Why should FR have to pay for your transport from CRL to HHN when it's your own choice.
you're offered a choice : go to Hahn but with a big delay, or CRL but you still have to drive 3h30 to HHN.

On the other, when we divert pax are given free transportation to the airport where we were supposed to land. But some pax prefer not to. I know when we sometimes diverted to Trieste, some pax didn't want to take the bus to Treviso because they were going to Slovenia. A situation isn't always bad for everybody
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EBGflyer
Posts: 632
Joined: Thu Sep 14, 2006 5:05 pm

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 9:27 pm

Quoting RyanairCRL (Reply 35):
to avoid delays on this account and therefore it is not a safety concern

why then can't I board them during refuelling (accompanied or not)? it would go faster thus avoiding delays. because it's for their SAFETY, because it takes them longer to evacuate so we don't take the risks. But a dispatcher in LGW told me not many company do so, but he didn't say any name.

I think you missed my point, buddy. If this really was an issue this would apply to all airlines. Don't tell me Ryanair is taking special measures for 'their safefy'. How touching that would be. Ryanair will never get the medal for 'most considerate airline' anyways. No, I say it is a cynical yet logical cost cutting policy.
Future flights: CPH-BKK-MNL; MNL-GUM-TKK-PNI-KSA-KWA-MAJ-HNL-LAX
 
PanHAM
Posts: 8530
Joined: Fri May 06, 2005 6:44 pm

RE: Ryanair = The UK's Most Unprofessional Airline

Fri Sep 15, 2006 10:00 pm

Quoting RyanairCRL (Reply 37):
well FR offered them to go to Charleroi instead of Hahn, the pax weren't forced to do so. Why should FR have to pay for your transport from CRL to HHN when it's your own choice.

Because FR has a contract to transport the passengers to HHN. Simple, isn't it? And that contract has to be fulfilled in due time, tomorrow or a couple of days later is not due time. There are people who may have to work the next day. If FR cannot fly passengers within due time from the origin to - say - HHN and instead has seats available on a flight to CRL, FR has to pay for immediate transport from CRL to HHN, that could be a Taxi or rental car.

FR's point of view that it is "the passengers choice" to go to CRL is arrogant. The passenger has no choice when faced with a massive delay or an alternate airpoirt far away from the original destination.

But OK, as long as FR finds enough suckers to use their "services" fine, with me. If you pay little, you get little. It's like with the rotten meat that turns up in warehouses these days.
powered by Eierlikör
 
a380heavy
Posts: 237
Joined: Sun Mar 05, 2006 3:01 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 10:45 pm

My personal experience of Ryanair has been one of complete satisfaction.

I can book a flight on-line in less than 10 minutes, print out my itinery and take it to the airport, I get on board a very modern jet, so far each jet has taken off early and arrived at the destination early too - It seems so straight forward, you almost feel like you must have forgotten something!

Ok the seats don't recline and the colours are a little garish - all that yellow and blue!!!, but at least I don't get some bloke in front of me reclining so far back that he may as well be sat on my lap!!!

In the last twelve months we've flown LTN-GRO, EMA-CIA, EMA-SNN and we are booked to fly STN-GRZ on November 25th coming back on 27th. The most we have ever paid for flights with Ryanair is £49 return inc. charges and taxes.

I resent the comments made by others on the forum that say it is only low-lifes who fly on Ryanair, I am university educated and employed in a senior professional role, in a company employing over 1,500 people with over 6 million customers.

Personally, if I am going for a two hour drive in my car I don't want to stop for a meal and drinks, I just want to get there. I have the same theory when travelling with Ryanair - those people who want to pay for all the frills, good luck to them - for me it is a means to an end. Long Haul is a different matter.

The cost effectiveness of travelling using Ryanair means I can get away more often, enjoy city breaks I'd never have done otherwise + I get to fly more often - what could be better than that  Smile
Flown in:732,733,734,738,742,752,763,772,F27,DC9,MD-11,A300,A332,ATR72,DHC-6,Bell206,C172,Auster,PA-28
 
egnr
Posts: 408
Joined: Sat Feb 07, 2004 8:31 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 11:05 pm

My experiences so far with Ryanair have been nothing but positive. I have flown with them twice LPL - BGY - LPL. Each time, the flights have departed on time and arrived on time/early.

The crews have been proffessional - even stopping the safety demonstration when some passengers were taking no notice and continuing their own conversations. The safety demo resumed, with a reminder that the demo is given for all passengers, that even if you don't want to listen, other people on board will do and that must be respected.

On each flight, the aircraft was a modern B738, and clean inside as well.

I have also flown with easyJet from LPL and the easyJet experience is pretty much identical (bar older aircraft - B733) to Ryanair, yet easyJet never seems to get as much of a bashing as Ryanair.

Ryanair has been instrumental in the growth of many airports across Europe. At LPL for example, from October of this year, Ryanair will be introducing 11 new destinations - bringing the total of destinations it serves from Liverpool to 32 with 7 based aircraft.
7late7, A3latey, Sukhoi Superlate... what's going on?
 
chuchoteur
Posts: 609
Joined: Tue Sep 12, 2006 9:17 pm

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 11:42 pm

I tend to dispute the GBP10.00 fares, I booked a GBP9.99 fare and once all the taxes etc were added it came out at around GBP60.00 per person/return.

To be fair, even at that price, nobody else has a comparable fare from Carcassonne to Dublin over a weekend break.

The whole thing about Ryanair is that you shouldn't expect too much out of it. Sometimes, the flights are late. Sometimes, they leave you stranded in strange places (I will always remember an Easyjet flight that had to divert to an airport where they had no refuelling agreement, and in order to proceed onwards, the captain had to request the passengers to chip in for the fuel - Easyjet did reimburse them, including bank charges I believe).

I only book LCCs for personal travel (never business), and it's been ok-ish on average so far...

I had my best flight ever on Ryanair (bizarrely), flying Perpignan back to the UK, the aircraft had a technical fault and they'd subcontracted a Business class configured Giant Airways aircraft to replace theirs.

2+2 config, immense leather seats, full in flight service (the F/A's were fantastic, apparently they'd been told not to dish out the food but the a/c lease included catering, so we got the full benefits.

I don't fly LCCs often, maybe once a year at most, when the 'ole airmiles run out.

Ref the metal bit in the 737-200 that allegedly kills 1A pax, how very stupid of the trainer to come up with stuff like that...
There are issues with Ryanair F/A training though, there was an incident a couple of months ago in Ireland, they did an emergency evac due to smoke in the cabin and when the fire service entered to verify, they found a guy in a wheelchair abandoned at the back.

http://www2.limerickpost.ie/dailynews.elive?id=7158&category=Daily-Thu
 
Tolosy
Posts: 341
Joined: Wed Oct 29, 2003 2:14 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 11:48 pm

Ryanair: You get what you pay!

I flew Ryanair for the first time last week end!

From Frankfurt Hahn to pescara. Flight was on time, nice and professional crew.. and very cheap as well.


Also, only Ryanair would fly from remote airports!!

It s not my best experience in term of aviation but definitely not the worst...
 
byronsterk
Posts: 154
Joined: Wed Jul 13, 2005 10:32 pm

RE: Ryanair = The UK's Most Unprofessional Airline?

Fri Sep 15, 2006 11:58 pm

Infact RYR is a fully Irish airline...
Helicopters can't fly, there just so ugly the earth repells them...
 
kazzie
Posts: 1655
Joined: Mon Apr 03, 2006 5:09 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Sat Sep 16, 2006 12:43 am

Here we go again....

Ryanair:

- On time flights
- Friendly cabin crew (I work with them day i day out, trust me i know)
- They Will help passengers..
- Get from A to B for hardly a days wages.

Ryanair do what they say on the Tin, The terms of conditions of flight are there when you book, if you disagree, or think its shit then simply dont book.

A lot of people Judge FR with what they have heard from people who constantly bitch about them, Why not try them and see for yourself?
Bazinga punk.
 
ryanairCRL
Posts: 189
Joined: Sun Jan 01, 2006 2:18 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Sat Sep 16, 2006 1:18 am

Quoting Chuchoteur (Reply 42):
http://www2.limerickpost.ie/dailynews.elive?id=7158&category=Daily-Thu

a few reactions to the article :

"was absolute pandemonium"
"complete state of emergency with people screaming and scrambling to get out of the plane"
i was working a few days later with 2 crews involved in the event and they told me that there was no panic on board

"Explaining that they were a long distance from the terminal building"
normal isn't it? you have smoke in the cabin from an unknown source, you stop the aircraft asap and evacuate, you don't take your time and taxi to the gate.

"The first bus that was sent to bring the passengers back to the main terminal broke down. And then the second one had a puncture."
Ryanair's fault if SNN doesn't have serviceable buses ??

"We had to leave the aircraft with no luggage and were literally told to go as you are,"
like in any evacuation

"many of the passengers were speculating "
they were all aircraft experts

" it would have helped if we were briefed in some way"
how would it help ? and unfortunately, I don't think this kind of problem can be analyzed quickly.

"the staff had to wait for the fire services to check the plane before they could go back on board and get our personal hand-luggage. And it was nearly 3.30am in the morning before we finally got all of our luggage"
what did they think ? they were evacuated just for fun, and that they would get back on the aircraft straight away once the smoke had cleared ?

"as the pilots didn't initially know the plane was full of smoke"
true, during her after landing PA she saw the smoke, called the captain who then decided to stop the aircraft and evacuate the pax

about the wheelchair guy:
it's the 1st time I hear about this, never heard any of colleagues mention it but it's the kind of stuff that goes around quickly in a small base (only 50-60 crews in SNN).
But if when he booked his flight he said he could walk, why didn't he do so ?
That the crew couldn't lift him, it doesn't say his weight (which is totally understandable) so I couldn't comment.

"11.40am last Wednesday night"
11.40 PM !!
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jouy31
Posts: 305
Joined: Mon May 05, 2003 4:59 pm

RE: Ryanair = The UK's Most Unprofessional Airline?

Sat Sep 16, 2006 2:25 am

Apparently, FR has no problem stranding you for 10 days ...

http://www.telegraph.co.uk/news/main...l?xml=/news/2005/09/11/wryan11.xml
 
AApilot2b
Posts: 451
Joined: Wed Nov 01, 2000 12:38 pm

RE: Ryanair = The UK's Most Unprofessional Airline?

Sat Sep 16, 2006 2:34 am

When all is said and done, Ryanair is a great business, that provides an excellent service. No one can beat the airfares and they do it with the youngest fleet of airliners in Europe. What is so unprofessional about that?
 
AeroWesty
Posts: 19551
Joined: Sat Oct 30, 2004 7:37 am

RE: Ryanair = The UK's Most Unprofessional Airline?

Sat Sep 16, 2006 3:05 am

Quoting RyanairCRL (Reply 33):
think about it. look at the price difference between a FR ticket and legacy airlines ticket...isn't it still cheaper to buy a FR ticket and a bottle of water on board, then buy a high fare ticket and get a little glass of water for free ?

Once again, that wasn't my point.

My point was, which no one seems to get, is that Ryanair cannot sell seats for a tenner, or a penny, fill the cabin, and make up the difference for what it costs to fly the plane any distance by selling trinkets and sodas onboard. The ticket price and onboard sales aren't their only revenue.

So when people say "well what do you expect Ryanair to do for you, you didn't pay anything for your flight" when their flights get screwed up, are just putting even more money into Ryanair's pocket. Ryanair is a successful business. If they strand you because of their fault, they owe it to you to take care of you.

Fly anyone you want, I don't really care. But if you think you have to treat Ryanair as some sort of charity organization, you're only fooling yourself, certainly not them.
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