eastern023
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Flight Attendant Script

Thu Sep 21, 2006 12:46 am

Are the welcome aboard scripts all the same for all airlines?
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DL787932ER
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RE: Flight Attendant Script

Thu Sep 21, 2006 1:10 am

No, usually they try to customize the name to the airline you're actually flying on
 duck 
F L Y D E L T A J E T S
 
nkops
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RE: Flight Attendant Script

Thu Sep 21, 2006 1:10 am

I don't think they are exactly the same, but there are FAA requirements that all have to say (no tampering with smoke detectors, electronic devices, etc) so they might all sound pretty much alike
:evil:
 
HBJZA
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RE: Flight Attendant Script

Thu Sep 21, 2006 1:12 am

Of course each airline has its own announcement but usually very little things differ because what else can be said ???
 
BWI757
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RE: Flight Attendant Script

Thu Sep 21, 2006 1:35 am

Does airline policy require F/A's to read from a specific text? Or are they looking at a list of items and rattle them off in their own words?

BWI757
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eastern023
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RE: Flight Attendant Script

Thu Sep 21, 2006 2:34 am

Quoting BWI757 (Reply 4):
Does airline policy require F/A's to read from a specific text? Or are they looking at a list of items and rattle them off in their own words?

Good question. I wander this too.
AA will Rise Again!
 
positiverate
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RE: Flight Attendant Script

Thu Sep 21, 2006 3:10 am

Quoting Eastern023 (Reply 5):
Quoting BWI757 (Reply 4):
Does airline policy require F/A's to read from a specific text? Or are they looking at a list of items and rattle them off in their own words?

Good question. I wander this too.

From most of the flights I have been on with DL, the flight attendants seem to be reading froma red binder (kind of the same size as the Jepp Chart books pilots carry). To me, reading froma script makes sense. If you standardize it that way, there's less opening for liability in the event of an incident (i.e. people suing and saying not all the information was read).
 
Avion346
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RE: Flight Attendant Script

Thu Sep 21, 2006 3:30 am

I hate these word-for-word scripts.....it's just like CSA's that are plagued by "announcement speak". I think it sounds so much more personal and inviting when F/A's and CSA's just talk. Cover the key points, but please don't sound like you've said the same exact thing so many times you don't even think about it anymore.
 
EWRCabincrew
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RE: Flight Attendant Script

Thu Sep 21, 2006 3:36 am

At CO, we have announcements that the company gives us. We have them available in our manuals or on our internal company website for downloading.

We also have them available in languages where we have foreign language speaking flight attendants onboard.
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RachelBDL
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RE: Flight Attendant Script

Thu Sep 21, 2006 3:58 am

I know that our WN FA's (while I'm not one of them) have a pretty outlined "script" to go by, at least until you get off of probation. Part of the FA exam is reciting it word for word. After probation, you can spice it up a bit while still covering the main points.

I nonreved LAS-BDL last week and overheard a pax sitting in the same row saying that all the announcements sound the same. The FAs on my flight were great, tried to be humerous, singing, etc. I think there is a lot of sharing of the more imaginative announcements, as he said he'd heard the same stuff before. So have I, but it's better than the same ol' droning.
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FLY2LIM
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RE: Flight Attendant Script

Thu Sep 21, 2006 4:03 am

Quoting Avion346 (Reply 7):
I hate these word-for-word scripts.....it's just like CSA's that are plagued by "announcement speak". I think it sounds so much more personal and inviting when F/A's and CSA's just talk. Cover the key points, but please don't sound like you've said the same exact thing so many times you don't even think about it anymore.

Problem is, you forget a part, there is a mishap, people get injured, and they blame the airline for not telling them that there is no smoking in the lavs, whatever. It's a liability issue, I think. You need to warn people about dangers or you put yourself in danger.

FLY2LIM
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qqflyboy
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RE: Flight Attendant Script

Thu Sep 21, 2006 4:16 am

At AA the P.A.s are published in what we call a PA Card, something that is about the size of an index card. We read the PAs from that. AA encourages flight attendants to recite it directly from the card. I have memorized what the card says and recite from memory, and I will sometimes add or delete a word here or there because the PAs are very often written in a non-conversational tone and I hate reading them as written.

When it comes to the actual safety demo, if it is done manually, most flight attendants will read from the card so as not to forget anything . Despite having the PAs memorized, I would always use the card for the safety demo, but all other PAs I would recite from memory. I think this is the most common way of doing things, at least at AA.
The views expressed are mine alone and do not necessarily reflect my employer’s views.
 
chase
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RE: Flight Attendant Script

Thu Sep 21, 2006 4:29 am

I prefer the newer a/c that have a button that the f/as press to play a recorded message. I don't feel as bad ignoring a recording as compared to a person standing right in front of me. Although that's probably a bad thing for those who haven't flown hundreds of times...
 
Avion346
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RE: Flight Attendant Script

Thu Sep 21, 2006 11:25 am

Quoting FLY2LIM (Reply 10):
Problem is, you forget a part, there is a mishap, people get injured, and they blame the airline for not telling them that there is no smoking in the lavs, whatever. It's a liability issue, I think.

Not exactly a problem. What I'm saying is that there is a way to effecitvely convey this information whithout sounding like a recording. It is possible to communicate everything that is necessary and required by "talking" and not simply "repeating".....it's the repetitiveness and monotony that bugs me.
 
FutureFO
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RE: Flight Attendant Script

Thu Sep 21, 2006 11:43 am

We have specific announcements we are to make and there is a script. I actually go off script, but all the points are made and people actually understand what I am trying to get across.
I Don't know where I am anymore
 
positiverate
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RE: Flight Attendant Script

Thu Sep 21, 2006 9:13 pm

Quoting Avion346 (Reply 13):
Not exactly a problem. What I'm saying is that there is a way to effecitvely convey this information whithout sounding like a recording. It is possible to communicate everything that is necessary and required by "talking" and not simply "repeating".....it's the repetitiveness and monotony that bugs me.

However, if the statements are explicitly required by federal regulations, then that would force there to be the repetitiveness and monotony.
 
S5FA170
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RE: Flight Attendant Script

Thu Sep 21, 2006 11:00 pm

As stated before, the FAA requires us to make certain announcements at certain points in time during the flight (Before the main cabin door is closed, before the aircraft can takeoff, once airborne, during turbulence, in preparation for landing). Our airline has a standard set of announcements written in our manual that are FAA approved and the airline encourages us to read them directly from our manual.

After making these announcements hundreds and hundreds of times, its not hard to memorize them word-for-word. I do not read them. I also don't recite them. As a public speaking major in college, if I am the "A" flight attendant (working up front), I always make sure that I am standing at the front of the cabin, facing my passengers, when making an announcement. And I speak to them like I would speak to each one of them directly if I wasn't on the P.A. It works much better for me than just rattling off an announcement you can tell I've made two thousand times before!

-Tony
Prepare doors for departure and cross-check.
 
Avion346
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RE: Flight Attendant Script

Thu Sep 21, 2006 11:45 pm

Quoting Positiverate (Reply 15):
However, if the statements are explicitly required by federal regulations, then that would force there to be the repetitiveness and monotony.

Understandable....to a point. That doesn't stop WN F/A's [or DH F/A's back in the day] from not sounding like a tape recorder. Granted, certain key required points are made according to specific regulations, but I've heard plenty of announcements that attract more attention because it seems as though the announcer is actually speaking TO you and not AT you.

As a side note, this is only an opinon. I tried to mix up my announcements when I was a gate agent and the reactions I got from waiting passengers were only positive.
 
dtwclipper
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RE: Flight Attendant Script

Thu Sep 21, 2006 11:49 pm

Quoting S5FA170 (Reply 16):
After making these announcements hundreds and hundreds of times, its not hard to memorize them word-for-word

And you never forget them either. It's been over 20 years since I was an F/A and if you asked me, I could still do it word for word from memory.
Compare New York Air, the Airline that works for your Business
 
jetboy319
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RE: Flight Attendant Script

Fri Sep 22, 2006 1:41 am

Although it wasn't always the case, at AS Flight Attendants read PAs. It is different at QX though as those FAs have to memorize them. While a case can be made for reading them as not to forget something in a PA, of all the times I've flown on QX, the FAs have always included all information that is required. I personally don't read them because I've said them hundreds of times and am well aware of what needs to be said in what order at varoius times during the flight. What it boils down to is the individual FAs public speaking ability; some are worse than others. But a good public speaker will engage the passenger wheather they are reading them or not.
 
NWADC9
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RE: Flight Attendant Script

Fri Sep 22, 2006 2:10 am

All announcements are different. Some don't have readable PA's, like F9 and WN, so there's always going to be some customizing. Even the safety announcements. NW's order is different from WN (jokes and the like excluded), for example.
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eastern023
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RE: Flight Attendant Script

Fri Sep 22, 2006 2:44 am

Can some one post these scripts?.

R
AA will Rise Again!
 
lincoln
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RE: Flight Attendant Script

Fri Sep 22, 2006 8:03 am

Quoting Avion346 (Reply 7):
Cover the key points, but please don't sound like you've said the same exact thing so many times you don't even think about it anymore

Yup. I was flying CLE-LAS for business (yes, business) and the gate agent was a hoot. "Ladies and gentlemen, we're just about ready to begin boarding flight 1234 with non-stop service to Atlantic City....[long pause]. Oh, come on. You guys aren't any fun tonight--there's no way you're all going to Las Vegas.". It made me laugh, and kind of lightened my mood.

Contrast that to Delta where, as far as I can tell, they don't trust the agents to make their own announcements and instead use that godforsaken automatic announcement system.

Quoting QQflyboy (Reply 11):
When it comes to the actual safety demo, if it is done manually, most flight attendants will read from the card so as not to forget anything

I was on a CO flight once where the they couldn't get the IFE working and decided to do the demo manually. Let's just say that even with the script out it was very clear that it had been a very long time since any of them had done the demo themselves.

Quoting Dtwclipper (Reply 18):
And you never forget them either. It's been over 20 years since I was an F/A and if you asked me, I could still do it word for word from memory.

I can imagine. I have it seared into my memory and I only fly 10-15 round trips a year.

Quoting Eastern023 (Reply 21):
Can some one post these scripts?.

No scripts (though if I had to, I could probably do it), but some videos

http://www.youtube.com/watch?v=wa24VOYHkuo (Delta, L-1011)
http://www.youtube.com/watch?v=6Duwwhqua4A (USAirways 737-400)
http://www.youtube.com/watch?v=-ZbmRzRNbb0 (AmericaWest A319)
http://www.youtube.com/watch?v=8hxW_rq8hYQ (Singapore Airlines 747-400, "and please keep your shoes on...")

And of course, the one I know best, including the welcome from Mr. Kellner, though it's not complete:
http://www.youtube.com/watch?v=fjFUPOBr91g


Lincoln
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
 
FlyDeltaJets87
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RE: Flight Attendant Script

Fri Sep 22, 2006 8:18 am

Quoting Eastern023 (Reply 21):
Can some one post these scripts?.

Here is a video of the safety demo that we were given on a US Air Force C-17 (my friend's video) during an orientation flight. Not really all that different from the ones you get on a commercial flight.
http://www.flightlevel350.com/Aircraft_Boeing_C-17_Globemaster_III-Airline_USA_-_Air_Force_Aviation_Video-4967.html

I'm even in the video. Way down at the end near of the row near the forward boarding door. If you knew who I was, you can almost tell it's me.  

And then of course, there's the Ryanair Emergency Pizza Instructions.
http://www.youtube.com/watch?v=MVpMFnlPr_E&search=Ryanair

[Edited 2006-09-22 01:20:48]
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Alitalia744
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RE: Flight Attendant Script

Fri Sep 22, 2006 8:25 am

Quoting Lincoln (Reply 22):
Contrast that to Delta where, as far as I can tell, they don't trust the agents to make their own announcements and instead use that godforsaken automatic announcement system.

Most of us prefer the GIDS.
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