The taxi service here in CLE
is a joke and has been for many years. While there is increased competition from several new companies, the service level has dropped significantly and the number of complaints has risen to record levels. There are a number of reasons for this situation, but I commend the city for finally trying to do something about it as it is an embarassment. There is no reason why visitors to our city need to deal with crappy service in dirty cabs, much less with the racial and religious tensions that seem to be at very high levels as well.