sunnyb
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CNBC: American Airlines: A Week In The Life

Wed Oct 04, 2006 11:27 pm

Watch the CNBC 2-hour special on October 18. CNBC was allowed unprecedented access to most of the departments.
 
deltajet757
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 05, 2006 8:19 am

what time? (pacific time zone)

-DeltaJet757
FLY DELTA JETS
 
SurferX
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 05, 2006 9:33 am

http://www.tvsquad.com/2006/10/01/cn...-special-covers-american-airlines/

Hope that helps...It looks like 6pm and 9pm for us on the west coast...

[Edited 2006-10-05 02:35:17]
 
JetBlueGuy2006
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 05, 2006 11:28 am

WOW, I am excited, I just hope I remember.
Home Airport: Capital Region International Airport (KLAN)
 
thebry
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 05, 2006 12:07 pm

Quoting JetBlueGuy2006 (Reply 3):
WOW, I am excited, I just hope I remember

That's what TiVo is for  Smile

Thanks for the head's-up, Sunnyb.
 
Boeing Nut
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 05, 2006 9:30 pm

I'm not a real aeronautical engineer, I just play one on Airliners.net.
 
JetBlueGuy2006
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 06, 2006 5:04 am

Quoting Thebry (Reply 4):
That's what TiVo is for

yeah, I don't have one. I am a college student, not a lot of extra cash laying around.  Silly
Home Airport: Capital Region International Airport (KLAN)
 
deltajet757
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 06, 2006 9:47 am

Quoting Thebry (Reply 4):
That's what TiVo is for

I wish I had TiVo. Not much money laying around either. I'm trying to save it for flight school.
FLY DELTA JETS
 
Dtw757
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RE: CNBC: American Airlines: A Week In The Life

Wed Oct 18, 2006 11:45 pm

This looks good....tonight at 9 EST on CNBC. Here is a clip you can watch from the Today show.

http://video.msn.com/v/us/v.htm?g=F6.../64&p=Source_Today%20Show>1=8618

You have to click on the American Airlines story.

[Edited 2006-10-18 16:47:55]
721,2,732,3,4,5,G,8,9,741,2,3,4,752,3,762,3,4,772,3,788,D93,5,M80,D10,M11,L10,100,AB6,319,20,21,332,3,346,388,146,CR2,7,
 
Zudnic
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 5:27 am

I am very excited for this documentary.

It will air tonight and Sunday at 9pm EST as well as Thursday and Monday mornings at midnight (Wednesday and Sunday night).
 
AirTranTUS
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 5:34 am

Quoting JetBlueGuy2006 (Reply 6):
yeah, I don't have one. I am a college student, not a lot of extra cash laying around.

I don't even have a TV! My parents are recording it (I had to write directions on how since I changed the cables again last weekend) I'll get it from them this weekend when I go home.
I love ASO!
 
fll2993
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 5:42 am

its actually on at 9:00 EST
 
AirTranTUS
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 5:53 am

Quoting Fll2993 (Reply 11):
its actually on at 9:00 EST

And that is 6:00 PDT, and when it re-runs at Midnight EDT, it will be 9:00PDT.
I love ASO!
 
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fxramper
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 7:55 am

Yall be sure and look for Uncle Jimbo on the show!  yes 

My TIVO is set, and I made my girlfriend order in food 2nite so we could watch the show.  bouncy 
 
fll2993
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 7:56 am

why in the world would it be on cnbc??
 
ual757
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 8:01 am

I set my HD DVR to record it. Its on at six here in SEA! I can't wait!
 Smile
 
dalb777
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 12:09 pm

Wow, that was pretty interesting! Pretty cool to see how an airline operates, behind the scenes. I find it amazing how the flight from JFK-LAX only made $200, and would have lost money if one less passenger would have been on the flight.
Geaux Tigers! Geaux Hornets! Geaux Saints! WHO DAT!!!
 
CcrlR
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 12:13 pm

I Liked it! Especially the maintenence and the 767 flight too! Taped it too!
"He was right, it is a screaming metal deathtrap!"-Cosmo (from the Fairly Oddparents)
 
mnik101
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 12:15 pm

Quoting Dalb777 (Reply 16):
Wow, that was pretty interesting! Pretty cool to see how an airline operates, behind the scenes. I find it amazing how the flight from JFK-LAX only made $200, and would have lost money if one less passenger would have been on the flight.

Yeah, but they made up for it by selling advantage miles to Citi and other credit card companies.
 
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EA CO AS
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 1:51 pm

Damn I hate that smarmy Peter Greenberg.  mad 

He did that bit about the disparity in pricing on the DFW-BDL flight....but looked at ALL ticket holders for the flight without taking into account that some were local O&D traffic, and the rest connected from WILDLY DIFFERENT ORIGIN POINTS that affected the price of the tickets!

And of course it was all done to make AA's pricing look ridiculous.
"In this present crisis, government is not the solution to our problem - government IS the problem." - Ronald Reagan

Comments made here are my own and are not intended to represent the official position of Alaska Air Group
 
airfrnt
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 3:02 pm

Quoting EA CO AS (Reply 19):

He did that bit about the disparity in pricing on the DFW-BDL flight....but looked at ALL ticket holders for the flight without taking into account that some were local O&D traffic, and the rest connected from WILDLY DIFFERENT ORIGIN POINTS that affected the price of the tickets!

AA's pricing model is insane. In fact the entire way the market is structured is insane. But it's also profitable, and hence it's stuck around.

The numbers he pointed out at the end of the show are pretty sobering. A full 767 making only $200 bucks is very scary.

The rest of the maintainence stuff was interesting. I found it amusing and somehwhat revealing that everyone working in the AA hangers (who will even admit that AA is taking a chance on building out the maintainence instead of outsourcing it) was wearing their union local shirts rather then a AA shirt.

It also drives home just how big a problem AA is going to have in the near future with a huge fleet of MD-80s needing replacement.

The rest of it was pretty much stuff anyone interested in Airlines already knew, but a interesting look none the less.
 
planetime
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 9:11 pm

Is there going to be a repeat of this show anytime soon?

Thanks

Planetime.
 
Goldenshield
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 9:20 pm

Due to the cable system at my place, I was, and still am, unable to watch the show. Any insights into which departments they looked at, and what they dealt with?
Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
 
wannabe
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 11:08 pm

I have some serious doubts about the financials on the 767 flight. It stated that they only made $300 on the freight that was carried. Is that revenue or profit? In either case, it seems real low considering the amount of freight a 767 could carry. And I do understand that the majority of what they are carrying on the lower deck is baggage. Could someone in on the inside validate the low revenue from freight? Also, how about US Mail, which was also mentioned as a large part of their operations. How much do they make on that?
 
474218
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 11:23 pm

Quoting Wannabe (Reply 23):
Is that revenue or profit?

They were very clear that the JFK-LAX flight netted (that's profit) only $200. Even stated if they would have had one less passenger they would have lost money. There was an other flight they broke down DFW to somewhere in the northeast that turned a $6,800 profit.

Thats what competition does it drives down the price of tickets and the airlines profit. Lots of operators fly New York-California, few fly Texas to the northeast.
 
MaverickM11
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RE: CNBC: American Airlines: A Week In The Life

Thu Oct 19, 2006 11:54 pm

Quoting AirFrnt (Reply 20):
AA's pricing model is insane.

It's completely sane, and actually very simple. The airlines are just trying to match supply and demand.
E pur si muove -Galileo
 
okie73
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 12:02 am

Quoting Wannabe (Reply 23):
I have some serious doubts about the financials on the 767 flight.

I don't question it. If I remember correctly, they stated that flight carried 158 passengers....not a large number on a 767. To actually turn a profit at all with that small a passenger count is pretty good.
 
MaverickM11
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 12:11 am

Quoting Okie73 (Reply 26):
they stated that flight carried 158 passengers....not a large number on a 767.

Their 762 only holds 158 in three classes.
E pur si muove -Galileo
 
okie73
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 12:16 am

Quoting MaverickM11 (Reply 27):
Their 762 only holds 158 in three classes.

Was it a 762? The side view they showed of it touching down was of a -300. Of course that would be typical media to get it wrong.
 
mirrodie
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 12:17 am

Quoting Dalb777 (Reply 16):
I find it amazing how the flight from JFK-LAX only made $200, and would have lost money if one less passenger would have been on the flight.

Yes, that was interesting, wasn't it? AA 1, that's the route, the flagship service and yet it's such a loss leader it seems.

I was also very happy to see them explain the minutiae, such a C checks and ht ramifications of carrying too much fuel.

Quoting EA CO AS (Reply 19):
Damn I hate that smarmy Peter Greenberg.

He did that bit about the disparity in pricing on the DFW-BDL flight....but looked at ALL ticket holders for the flight without taking into account that some were local O&D traffic, and the rest connected from WILDLY DIFFERENT ORIGIN POINTS that affected the price of the tickets!

And of course it was all done to make AA's pricing look ridiculous

Yeah, I never seen the guy before and he struck me as very manipulative.

Quoting AirFrnt (Reply 20):
But it's also profitable, and hence it's stuck around.

Profitable? What show were you watching? Even Crandall said don't invest in an airline.
Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
 
MaverickM11
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 12:55 am

Quoting Okie73 (Reply 28):
Was it a 762?

767-200
E pur si muove -Galileo
 
ikramerica
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 1:37 am

787 in the office.

About 45 minutes in, Arpy is at an assistant's desk, looking at some papers. On top of the cabinet behind her is a large scale model of a 787, angled upward. it's not in the light so you can't see the livery, but last time I checked, AA hadn't ordered any 787s.

Officially.  Wink
Of all the things to worry about... the Wookie has no pants.
 
474218
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 3:37 am

Quoting Ikramerica (Reply 31):
787 in the office.

About 45 minutes in, Arpy is at an assistant's desk, looking at some papers. On top of the cabinet behind her is a large scale model of a 787, angled upward. it's not in the light so you can't see the livery, but last time I checked, AA hadn't ordered any 787s.

Officially.

Manufactures give away models in airline livery to prospective costumers. If you were to look around his office you may even see an A380 in AA livery. Nothing out of the ordinary.
 
okie73
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 3:46 am

Quoting MaverickM11 (Reply 30):
767-200

I know what a 762 is. I questioned whether or not what they showed landing was a 767-200 or a 767-300. Looked like the latter to me.
 
airbazar
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 4:10 am

Quoting 474218 (Reply 24):
They were very clear that the JFK-LAX flight netted (that's profit) only $200. Even stated if they would have had one less passenger they would have lost money.

That one specifi flight yes, but that means nothing. The same flight at a different time of the day, or on a different day of the week, or even the return leg of the same flight could just as well make a $1000 profit. It's a well know fact that not all routes are profitable at all times. You need to look at it systemwide, not just one route on a specific day day and time.
 
mirrodie
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 4:19 am

sure it was a 787? looked like a 752
Forum moderator 2001-2010; He's a pedantic, pontificating, pretentious bastard, a belligerent old fart, a worthless st
 
Junction
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 4:40 am

I liked it because they really didn't try to cover up anything.
Even that guy who was head of AAdvantage said they never intend to let any seats go out for the lowest mileage levels on most flights.
It's a lot easier to just plan on using the max award level, but I would think that part of the show would have made lots of people kind of mad.
I also thought some of the fuel saving initiatives for the M80 were very interesting. It's just too bad they are swamped with such a fuel hungry fleet. It's kind of crazy when you have to get to the point of removing magazines off a plane to save fuel.
 
supa7E7
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 4:48 am

Quoting Junction (Reply 36):
It's kind of crazy when you have to get to the point of removing magazines off a plane to save fuel.

Well if you save 50 bucks on every AA flight, at the end of the year that's about $35 million. With such a big show, pinching pennies is where it's at.
"Who's to say spaceships aren't fine art?" - Phil Lesh
 
ikramerica
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 4:55 am

Quoting Mirrodie (Reply 35):
sure it was a 787? looked like a 752

Backed it up a few times on the PVR. Widebody, pointy nose (not snub nose like the 757), and sharkfin tail. Looks like a 788 model from pre-firming of the design. To me.

Quoting Junction (Reply 36):
Even that guy who was head of AAdvantage said they never intend to let any seats go out for the lowest mileage levels on most flights.
It's a lot easier to just plan on using the max award level, but I would think that part of the show would have made lots of people kind of mad.

Yep. I did not come away with a favorable impression by any means. Reaffirmed the "customer comes second" mentality of AA that turned me away from them despite years of loyalty. Not 31 million miles, but nearly 1 million. Good show overall, but did you really hear anything, anywhere in the show discussing that AA value the customer?? I really didn't hear much talk of the customer at all, other than the price they can charge and how they can cheat them out of mileage awards, legally of course...

One can imagine that the same show done on WN, CO, SQ, etc. would have had way, way more focus on the customer experience, as the management would have steered it in that direction.
Of all the things to worry about... the Wookie has no pants.
 
supa7E7
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 5:00 am

Quoting Ikramerica (Reply 38):
One can imagine that the same show done on WN, CO, SQ, etc. would have had way, way more focus on the customer experience, as the management would have steered it in that direction.

That is a great point.

It sure wasn't an infomercial. Or here's the thing, it totally was. But it was geared to union members, not customers.
"Who's to say spaceships aren't fine art?" - Phil Lesh
 
ikramerica
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 6:34 am

Quoting Supa7E7 (Reply 39):
It sure wasn't an infomercial. Or here's the thing, it totally was. But it was geared to union members, not customers.

It was on and produced by CNBC, so it was geared toward investors, one would think.

But CNBC is watched by customers, too, and this was not a very customer friendly 2 hour profile.
Of all the things to worry about... the Wookie has no pants.
 
flybyguy
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 7:18 am

Quoting Dalb777 (Reply 16):
Wow, that was pretty interesting! Pretty cool to see how an airline operates, behind the scenes. I find it amazing how the flight from JFK-LAX only made $200, and would have lost money if one less passenger would have been on the flight.

That was a point that got me... I always knew airline margins were low... but not that low. It's a wonder that any person seriously wants to start an airline.
"Are you a pretender... or a thoroughbred?!" - Professor Matt Miller
 
ikramerica
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 7:49 am

The 762 is a 20 year old jet, very innefficient. It is flying in a low density 158 configuration and the show was filmed during the highest oil prices we have ever seen. Even with the premium focus of flight 1, we don't know which day of the week it was and what. One can expect that with fuel prices already lower than the filming, profit went from $200 to many thousands.

Let's assume that premium 762 only averages $1000 profit a leg. 18 frequencies in that 1 week (as per the movie), that's $18000 a week, or nearly $1 million a year.
Of all the things to worry about... the Wookie has no pants.
 
Tan Flyr
Posts: 1579
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 7:59 am

Quoting TAN FLYR (Reply 29):

hope this works..transferring a reply to another post!
 
ARGinLON
Posts: 550
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 8:23 am

Quoting Ikramerica (Reply 38):
Yep. I did not come away with a favorable impression by any means. Reaffirmed the "customer comes second" mentality of AA that turned me away from them despite years of loyalty. Not 31 million miles, but nearly 1 million. Good show overall, but did you really hear anything, anywhere in the show discussing that AA value the customer?? I really didn't hear much talk of the customer at all, other than the price they can charge and how they can cheat them out of mileage awards, legally of course...

One can imagine that the same show done on WN, CO, SQ, etc. would have had way, way more focus on the customer experience, as the management would have steered it in that direction.

The double miles award is usually unrestricted in terms of availability (full Y fare availability) due to alliance legal issues (e.g. pax with BA miles booking on an AA flight).

The standard reward booking is a gamble since it is strictly controlled. But you cannot blame the airlines, they try to maximise revenue and it would not make sense to allow a freebie when they have other potential customers willing to pay with real money. Go and try to get a standard reward ticket to Paris or Rome in June from the U.S. and I bet you it will never be available.
 
deltajet757
Posts: 228
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 8:51 am

American Airlines: A week In The Life was an interesting program to watch. I'm surprised CNBC was allowed to go where most people except for emplyees etc couldn't.

-DeltaJet757
FLY DELTA JETS
 
ikramerica
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 9:58 am

Quoting ARGinLON (Reply 44):
The standard reward booking is a gamble since it is strictly controlled. But you cannot blame the airlines, they try to maximise revenue and it would not make sense to allow a freebie when they have other potential customers willing to pay with real money. Go and try to get a standard reward ticket to Paris or Rome in June from the U.S. and I bet you it will never be available.

AA is both better and worse than other airlines in my experience at getting standard awards. That's not the point. They were publicly proud of how hard they make it.

And the value of the miles has already decreased even with the standard award. The awards used to come with a rental car and hotel voucher as well. For example, 2 F class caribbean tickets were 75k miles total including a week hotel and a 7 day rental car. These awards were NOT that hard to get, either, but they were not unlimited.

Now, a MilesAAver award (the new name for the standard award, since you are getting a "discount") costs you 120k miles for two people in domestic F to the caribbean, no hotel or rental car. 240k miles for the unrestricted award, since the saaver awards are nearly impossible to get.

Thus, the average person needs to spend 3.5 times the original miles for the same service, and doesn't get the hotel and car vouchers they used to get.

Then the airlines wonder why even mileage doesn't lead to loyalty anymore...  Wink
Of all the things to worry about... the Wookie has no pants.
 
luv2fly
Posts: 11056
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RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 10:05 am

Quoting EA CO AS (Reply 19):
Damn I hate that smarmy Peter Greenberg.

I have to agree he is the WORST!
You can cut the irony with a knife
 
AIR757200
Posts: 1466
Joined: Mon Jul 17, 2000 8:30 am

RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 11:56 am

Quoting Ikramerica (Reply 38):
Reaffirmed the "customer comes second" mentality of AA that turned me away from them despite years of loyalty.

Not one time during the show did I get that impression nor was I expecting it to be customer focused. This show was strictly about how the operation is run from behind the scenes-- all about numbers, saftey, and everything else involved beyond the customer. Greenberg asked questions that were related to the operation, not questions like "How are you improving your product..blah..blah" --then I'm sure more time would of been spent on the "customer".

This wasn't a commercial.
 
COewrAAtysAZ
Posts: 149
Joined: Sat Jun 10, 2006 10:15 am

RE: CNBC: American Airlines: A Week In The Life

Fri Oct 20, 2006 2:50 pm

Quoting AIR757200 (Reply 48):
Not one time during the show did I get that impression nor was I expecting it to be customer focused. This show was strictly about how the operation is run from behind the scenes-- all about numbers, saftey, and everything else involved beyond the customer. Greenberg asked questions that were related to the operation, not questions like "How are you improving your product..blah..blah" --then I'm sure more time would of been spent on the "customer".

This wasn't a commercial.

You and I were thinking the same exact thing. While, the word "customer" could have come up once in a blue moon, the overall topic was the OPERATION of the airline and how things work.
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