dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

Lost Luggage

Fri Oct 13, 2006 5:53 am

I am not sure this is the proper forum for this but I'll ask anyway. After losing my bag 4 months ago, BA is now asking me for receipts in order to reimburse me for my lost bag. Is this common practice?
 
RIXrat
Posts: 674
Joined: Sun Nov 27, 2005 10:20 am

RE: Lost Luggage

Fri Oct 13, 2006 6:06 am

No, it's not. I believe airline liability for per bag ends at $400, unless you have private travel insurance to up it. Of course, there are small claims courts you can go through, especially if you are in the United States and you are suing BA. It is unlikely that BA would win since your baggage has been lost for four months. It is also unlikely that BA would hire an attorney at $220+ an hour to represent itself.

But there are conventions that apply. I don't remember if it is the Geneva or Warsaw convention that limits airline liability. Didn't Madonna or some other actress claim to lose designer luggage filled with designer apparel and BA tried to hush it up by paying out something more or less GBP 25,000. Go for it!
 
dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

RE: Lost Luggage

Fri Oct 13, 2006 6:16 am

Thanks for the info. I just flew back from LGW and filed yet another report there and in EWR. And guess what, I lost another bag today. I thought the airlines were going by a new convention (Montreal??) with very stiff penalties for lost luggage. I see myself going to small claims court.
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: Lost Luggage

Fri Oct 13, 2006 6:35 am

Quoting RIXrat (Reply 1):
No, it's not.

Er, it didn't used to be, but it is now. I grabbed this from Orbitz:

Quote:
Liability for loss, delay, or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. For international travelto which the Warsaw Convention applies the liability limit is approximately $9.07 per pound ($20 per kilogram) for checked baggage and $400 per passenger for unchecked baggage. For international travel (including domestic portions of international journeys) to which the Montreal Convention applies the liability limit is approximately $1500 (1000 SDR) per passenger for all baggage.

Under the old Warsaw rules liability was capped at $20 per kg and the airlines generally paid this out without asking for receipts (using the weight recorded on check in). With the new Montreal Convention and a much higer liability they have begun asking for some proof.

Before you go to small claims - consider that the airline is within its rights to ask for some proof before paying claims - they are not refusing to pay out, just asking reasonably for proof.

You can find some additional information here.
 
dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

RE: Lost Luggage

Fri Oct 13, 2006 6:41 am

where am I gonna get receipts for my favorite shirts, pants, shoes, and what about the inconvenience of having to buy all that stuff again. What about showing up to a meeting wearing the same shirt you've been wearing for 2 days. They're just a bunch of weasels, hoping that I would just give up and forget about the whole. Ain't gonna happen!
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: Lost Luggage

Fri Oct 13, 2006 6:53 am

Quoting DZ09 (Reply 4):
where am I gonna get receipts for my favorite shirts, pants, shoes, and what about the inconvenience of having to buy all that stuff again.

I believe the BA will pay out based on a reasonable claim, even without receipts (although all that new stuff - you should have kept them). Send them an itemised list (yes I know it's difficult) of what you have lost and what you have purchased. Provide receipts (or something to indicate a fair purchase price for the item - catalogue clipping, etc) If you have anything particularly valuable (expensive shoes, for example) see if you have a photo of you wearing them. Include this.

I have always found BA to be reasonable, if you appear to be reasonable yourself - but if you insist they pay you the maximum $1500, they will likely insist you prove your loss (just like your insurance company). Don't forget that your household insurance.

And last, but not least consider creating a checklist that you can use for each of your trips. Use it to decide what to pack, but don't throw it away until you get home - it's a wonderful tool to remind you of what you may have lost.
 
dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

RE: Lost Luggage

Fri Oct 13, 2006 7:01 am

I did not insist on them paying me anything. I simply inquired about the whereabouts of my bag after 4 months. They're telling me to now file a claim with another office and submit receipts. I don't think it is fair for me to go through all this crap. I do not have to prove anything. They lost the bag, and that's a fact. They should come back with a reasonable offer to compensate for my loss. If things were the other way around, especially with BA, I can guarantee you that they would nail me to the wall.
 
F9Animal
Posts: 3681
Joined: Thu Dec 16, 2004 7:13 am

RE: Lost Luggage

Fri Oct 13, 2006 9:21 am

Quoting DZ09 (Reply 2):
Thanks for the info. I just flew back from LGW and filed yet another report there and in EWR. And guess what, I lost another bag today. I thought the airlines were going by a new convention (Montreal??) with very stiff penalties for lost luggage. I see myself going to small claims court.

1 Simple question... Who does the ramp for BA in EWR? Do they subcontract out in LGW?

Wow, how in the f*$k can they lose so many bags? You hit the lottery on lost bags.

Here is what I suggest doing. Go to a mall, and pick up reciepts off the ground. Of course, make sure they are good sized purchases. I really don't know what to offer in suggestions, but they should compensate a fair amount. I would certainly throw a fit to corporate level, and ya might get a free ticket or two on top of compensation. Look them up on the internet, and get their corporate office info. Keep pushing your complaint up the ladder (try calling the CEO!! LOL!)

Good luck! Keep us up to date.
I Am A Different Animal!!
 
dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

RE: Lost Luggage

Fri Oct 13, 2006 9:35 am

My other lost bag was with EK from DXB to LGW. I don't fly with BA anymore.
 
RIHNOSAUR
Posts: 336
Joined: Sat Mar 11, 2006 5:05 pm

RE: Lost Luggage

Fri Oct 13, 2006 11:24 am

hello,

I had a similar experience with AA when I went to Africa last year..(code share most of the flight with with Swiss...no complaints on Swiss though!!) and what I did was to write them, yes , write them a long letter explaining all my trials and tribulations due to their error...
I actually got a personal reply back and they compensated me very well!!!
I was very happy and needles to say I will fly AA again just because of that. Even though I think their service is Awful .they took care of me so I really cannot complain.

it took a while, but they listened to me and cared about a simple joe like me who travels in economy....

Keep on, be educated and patient and I think you can get them to compensate you accordingly. the hardest thing for me was to wait and to go through avenues I thought would lead me nowhere..but it payed of

good luck I hope BA honour their responsibility to you as a customer!!

cheers
particles and waves are the same thing, but who knows what that thing is...
 
ATAIndy
Posts: 622
Joined: Sat May 15, 2004 11:05 am

RE: Lost Luggage

Fri Oct 13, 2006 11:29 am

Just so you're not alone, I heard somewhere (can't remember exactly) that there are 14,000 bags "lost" each day.

Good Luck

-Feister
Boiler up! - Next flights: IND-MIA, MIA-IND
 
OHLHD
Posts: 2903
Joined: Fri Dec 03, 2004 6:02 am

RE: Lost Luggage

Fri Oct 13, 2006 9:12 pm

Quoting RIXrat (Reply 1):
No, it's not. I believe airline liability for per bag ends at $400, unless you have private travel insurance to up it.

No thats is aplicable for the WAW Convention. The Montreal convention says 1000 SDR ( special drawing rights) which equivilant to ...

The only time you get more is when a higher value was declared by you before the departure.

check here left in green: http://www.imf.org/

this is the rate for one SDR.

Also new is that you do not have to prove that your bag was lost, rather BA has to prove that it was NOT lost by them.

If they ask for receipts make yourself copies and send them originals!

If you need some more info info just send me an instant msg.
I am dealing with that issue every day.  Smile
 
BFS
Posts: 701
Joined: Sun Nov 04, 2001 2:33 am

RE: Lost Luggage

Sun Oct 15, 2006 10:12 am

Bmibaby lost my bag in June and asked for receipts for everything, but as I had not planned on returning anything I had bought, I didn't have any. They offered my £200 and I had to accept it, even though when they finally issued the cheque it was written in the wrong name. I was not impressed.
 
dz09
Posts: 361
Joined: Mon Sep 11, 2006 1:20 am

RE: Lost Luggage

Tue Oct 17, 2006 8:58 am

Right after posting on this forums about my lost bag, I get a call from BA. They are now going to settle this problem. I wonder if the airlines follow this site closely. I got my other lost bag delivered to my house by Emirates 2 days after it was lost. That's what I call service. Thanks EK.

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