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America West Operations

Wed Jul 05, 2000 6:28 am

Are America West operations more similar to those of Southwest or JetBlue? Or are they right up there with the major carriers in terms of the markets they serve and how they serve it?


RE: America West Operations

Wed Jul 05, 2000 6:43 am

We are definitely not like Southwest in the services we provide.

We offer First Class seats, a worldwide frequent flyer program, advanced seat assignments, AUDIO, VIDEO ENTERTAINMENT, MEALS, major alliances...

RE: America West Operations

Wed Jul 05, 2000 8:04 am

And really bad customer service. The best is when they cancel a bunch of flights in PHX and the fire department has to step in and give the customers food and water because America West lacks any service. Thats a great way to keep customers.
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RE: America West Operations

Wed Jul 05, 2000 8:35 am

So what are you then? A low-cost carrier with a better establishment than JetBlue?

RE: America West Operations

Wed Jul 05, 2000 9:40 am

First of all, this is not an America West bashing thread... he's asking a serious question about the services we DO offer. If you want to bash AWA, start another post.

We are a major carrier based in Phoenix, AZ servicing about 90 cities all across the United States, Canada and Mexico. We're the largest operator out of Phoenix Sky Harbor Int'l Airport. We also have hubs in Las Vegas, NV; and Columbus, OH.
We offer First Class seating. We also offer audio and video entertainment on our Airbuses and 757's. Our meal service has improved greatly and we now offer good meal service on most flights around 2.5 hours or more.
We have a worldwide frequent flyer program where members can redeem miles on alliance partners Continental Airlines, Continental Express, Continental Micronesia, British Airways, Northwest Airlines, Virgin Atlantic, Mesa Airlines, TWA, EVA AIR, and Air China.
Our fleet includes the following:
Boeing 757-200
Airbus A320-200
Airbus A319-100
Airbus A318 (on order)
Boeing 737-300
Boeing 737-200

America West Express:
Canadair Regional Jets
DeHavialland DHC-8
Beechcraft 1900

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RE: America West Operations

Wed Jul 05, 2000 9:48 am

So are you still considered to be a discount carrier like Southwest and Valujet/AirTran despite your alliances and amenities offered? When was AWA established and when did they begin operations? Thanks for your info.

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RE: America West Operations

Wed Jul 05, 2000 9:55 am

America West has yet to show me that they are low-fare. AmWest has been more like Continental than like AirTran or Valujet. Their fares are on par with Delta and United. Again, I have yet to see a truly low-fare America West. I wish America West would do more to combat Southwest in the PHX area.

RE: America West Operations

Wed Jul 05, 2000 11:06 am

I doubt that AWA will be able to do much about SWA. According to http://www.dot.gov/airconsumer/index1.htm , complaints per 100,000 enplanements for AWA was 9.07 during March 2000, complaints per 100,000 enplanements for SWA was 0.58 for March 2000. America West's strategy of offering low fares to offset poor customer service will not work in the long run if SWA competes on the route. AWA320, if you really do work for AWA then you know about the management problems at your airline. I am not trying to bash or cause problems, just trying to bring the facts to light. I have friends that work at AWA and they have told me first hand about the management problems going on. A couple of weeks ago AWA had to divert a plane to DEN for medical problems with a passenger. The only people willing to assist the customers were some ramp guys, the gate agents and station managers disappeared. A couple of the passengers got so mad that the police had to be called to settle them down. I believe a recent issue of Airliners magazine also address these issues with AWA.
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RE: America West Operations

Wed Jul 05, 2000 11:12 am

America West service's their Airbus 320'S in Winnipeg Canada. I see them here lots. Is there any way that they will start up a route to Winnipeg Canada?
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RE: America West Operations

Wed Jul 05, 2000 12:06 pm

MAN, I hate America Worst!!!!! I've had so many dang problems with them!!!!

Attention Everyone, Dont fly America Worst Airlines!!!
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RE: America West Operations

Wed Jul 05, 2000 12:58 pm

America West is not a bad company, it has bad management. I just resigned 3 weeks ago my customer service position in the east coast with HP. I couldnt take the over bookings, cancelations, mechanicals, delays, short staffing.....it's bad enough HP has operational problems, but management does not help....There are hard working airline veterans who day in and day out bust their hump to make HP a better company but its not enough...CO is fed up with HP, so much that they're dropping the codeshare and alliance pretty soon. It's such a shame, HP could be such a cool little airline if it wasent for a creep named W. Franke....If HP ever goes under...he'll be the one to thank.
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Western Ops Vs. Eastern Ops?

Wed Jul 05, 2000 2:09 pm

I always hear horror stories concerning America West and their problems with passenger satisfaction, airplane repairs, etc... but I have also noticed most of these occurances take place with their Western operations. I read the article in Airways Magazine, and noticed the complaints given were on flights within, or originating in the West.
Also, though it's very limited, America West has an Eastern hub in Columbus, and I have not witnessed these problems very often here. I was at the airport at around 10:30 one evening, when an America West flight had been cancelled due to weather problems.The gate agents stayed late making sure their connecting customers had hotel rooms for the night and a flight for the next morning. One other time I witnessed a customer complaining harshly to an America West gate agent, and was very impressed with the professionalism and patience she used with the customer.
I recently flew America West for the first time from Columbus to Newark, and the flight was fine. The ticket counter agents were helpful, so was one of the gate agents. The flight attendants were also professional. The aircraft was delayed due to work being done on the A320, but it wasn't long before we boarded the aircraft. I plan on flying America West this August again for a flight to Las Vegas. America West has some very attractive fares from Columbus, that being the main reason I chose to fly with them. Though I am hoping the experience will not be like many of the others I have heard about.
This leads me to wonder, are operations in the East, especially from Columbus, in any way handled differently from those in the West? Thanks for any information.
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RE: America West Operations

Wed Jul 05, 2000 3:04 pm

I also don't appreciate when anyone bashes an airline. Unfortunately America West has more than their fair share of problems, and after talking to many HP employees on this site many of them try their damndest to help people out. HP used to call itself a low-fare carrier, but they no longer do... like AWA320 stated they are a full service carrier with full meals on flights, their food is much better than the teeny tiny turkey sandwiches on CO, and offer IFE on their long haul aircraft. Every AWA person I have dealt with face-to-face has done an excellent job. Unfortunately they are strapped to a management team that regularly overbooks flights... in my case on a return trip from BWI-PHX the plane was VERY overbooked (they seem to forget that the 757s seat only 190) and most of the maintance problems that plauged them a year ago have seemed to stop. Also, Frontierman, they compete quite well with Southwest at PHX. Fares are pretty much the same when it comes to the el-cheapo discount ticket the fares are indentical on all flights short (PHX-LAX) and long (PHX-BWI). Obviously Franke needs to go, and if stockholder and employee sentiment contiues to go against him that should change.

That's my rant for the night.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia
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Thu Jul 06, 2000 12:55 am

Hi Y'all!
I would greatly appreciate it if someone could shed some light into HP's operations out of CMH.
Are they doing well against such 'fortresses' like CVG, DTW, PIT, CLE and the likes?
Are aircraft and crews specifically based at CMH or just rotated through?
And finally, what are the plans for the future? If the rumor about the brakup with CO comes true, will HP expand into more Midwest/ east coast markets out of CMH on their own?

Thanks for any help!
Homer: Facts are meaningless. You could use facts to prove anything that's even remotely true!
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Thu Jul 06, 2000 2:19 am

This is America West's current status at Port Columbus:
America West and America West Express operate 45 daily nonstop flights to 12 airports in 10 cities from Columbus. America West uses 7 gates in the B concourse. America West does have aicraft based in Columbus, but I am not sure if the crews are as well. America West flies 757, A320, A319, and Canadair regional jet aircraft into Columbus.

Currently, America West is focusing on O&D traffic in Columbus. The city used to serve as a connecting point for flights to the East Coast from Phoenix and Las Vegas. But more nonstops to cities on the East Coast were added from the two main hubs, therefore bybassing Columbus. Having several fortress hubs surrounding Columbus has also strained the amount of growth, and America West's relationship with Continental satisfies the airline's need for East Coast flights by simply routing America West passengers on Continental aircraft.

As far as plans for the future. Currently, I think America West will continue to focus mainly on their PHX and LAS hubs, but America West Express (MESA) might start more service from CMH. Last month America West and America West Express started 3 daily nonstops to Hartford, and this month have added 4 nonstops to Chicago O'Hare. I have heard other cities are planned, but nothing official yet.

I did not know America West might break with Continental. If that does happen, I would hope America West would add flights from Columbus. But once again, America West's main focus is their PHX and LAS hubs.
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I Hate To Say This....

Thu Jul 06, 2000 2:35 am

Unfortunately, when Airways magazine publishes a long article on the problems with America West, it's obvious something needs to be done to improve that airline.

Remember, it was America West that got involved in that infamous incident back in September 1996 at DFW when they recalled a westbound flight with 89 passengers aboard -already in their air- so the airline could fly the California Angels baseball team back to California because the Angels' charter plane broke down. Sadly, they also left those 89 passengers literally stuck at DFW trying to find new connections, too.

It is obvious that America West needs a leader like Gordon Bethune of Continental to turn that airline around. After all, before Bethune came aboard, Continental was described as "America's 'Soviet-style' airline"; he single-handed turned CO into perhaps the best international airline based in the USA, and CO is buying lots of new airplanes (note their new fleet of 737-700's and 777-200's) to replace much of the current fleet that was heavily neglected before Bethune took the helm of CO.
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RE: America West Operations

Thu Jul 06, 2000 2:45 am

Just how well does HP do in PHX when going head to head with WN?

3rd Qtr CY99 O&D traffic results, from the DOT website:

(most current available)

Looks like to me, when going head-to-head. that HP gets pasted. PRIMARILY due to their operations.....there was some hometown loyalty towards HP in Phoenix but that has sort of worn thin over the years with their operations as poor as they are.

LAX PHX 3377 60 WN 54
LAS PHX 2627 61 WN 72
PHX SAN 2386 61 WN 75
CHI PHX 2290 179 UA 29
PHX SFO 1491 99 UA 44
DEN PHX 1430 174 UA 53
ONT PHX 1423 63 WN 81
NYC PHX 1377 277 HP 35
ABQ PHX 1354 65 WN 84
PHX SEA 1329 141 AS 46
PHX SLC 1218 91 WN 47
BUR PHX 1193 59 WN 62
PHX SJC 1181 105 WN 51
MSP PHX 1074 179 NW 52
PHX PDX 958 136 AS 40
OAK PHX 939 100 WN 63
DFW PHX 935 260 AA 46
BWI PHX 841 173 HP 40
DTW PHX 805 188 NW 43
PHX SMF 745 107 WN 53
HOU PHX 584 197 CO 37
MCI PHX 583 144 WN 56
ATL PHX 572 301 DL 56
PHX RNO 569 93 WN 58
PHX STL 567 164 TW 44
CMH PHX 546 144 HP 61
ELP PHX 546 66 WN 83
PHL PHX 490 263 US 40
BOS PHX 485 263 HP 37
AUS PHX 480 136 HP 47
IND PHX 449 156 HP 53
CLE PHX 438 178 CO 43
MCO PHX 427 178 HP 30
LGB PHX 415 84 HP 99
OMA PHX 409 135 HP 55
MKE PHX 362 173 HP 42
PHX SNA 338 175 HP 95
PHX WAS 323 301 UA 32
PHX PVD 297 164 US 22
PHX SAT 288 145 WN 51
BNA PHX 273 185 WN 56
PHX PIT 251 233 US 77
PHX TPA 224 191 HP 23
PHX RDU 216 199 AA 28
COS PHX 210 162 HP 73
MHT PHX 197 168 US 27
BOI PHX 195 134 WN 55
PHX TUL 193 166 WN 79
FLL PHX 191 211 DL 33
OKC PHX 187 174 WN 81
MSY PHX 186 181 WN 61
SDF PHX 184 167 WN 57
PHX GEG 181 141 WN 42
CLT PHX 151 259 US 55
CVG PHX 143 257 DL 71
HAR PHX 138 296 AA 22
MAD PHX 134 138 UA 34
MIA PHX 133 267 HP 29
DSM PHX 57 186 UA 45

Check This Out!

Thu Jul 06, 2000 3:18 am

Do you honestly think I don't understand what's going on at my airline? We can blame all of our problems on Bill Franke... I could go on and on about each department at America West that doesn't have the proper tools or enough time to complete a job correctly... But I won't, unless you ask me specifics.
Anyways, please check this site out!

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RE: America West Operations

Thu Jul 06, 2000 6:46 am

I herd HP did start a Toronto Route out of PHX is there any way that they could add flights to Canada?
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RE: AWA320

Thu Jul 06, 2000 7:35 am

I m also an AW employee and wanna see AW improve,
I think this clearly demonstrates that sometimes employees care more about the company than upper management, I saw the web site and I m willing to non rev to PHX for that, I ll spread the word and will keep on eye on the site.

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