A war of word is erupting between BAA the owners of Stansted Airport and Ryanair.
For over the last week Ryanair has been complaining that the security areas at STN are under resourced and queues have been backing right through the terminal. On one morning alone Ryanair had to delay over 34 flights just so all passengers could get on their flights due to the delays.
On BBC Look East (local news for Eastern England), they have stated how Ryanair are holding crisis talks with BAA.
BAA publically blame the low cost airlines, stating they should open their check-in desks earlier than the standard two hours. Which seems to be in the industry standard in Europe for many airlines.
Ryanair publically made a statement on their website on the 20th October, making their feeling clear and apologising to passengers for the delays. Now today they are turning around and telling passengers to complain directly to the airport providing names and address to people to complain to.
For once I seem to agree with Ryanair and the queues on the TV looked horrendous. If Stansted Airport is willing to allow new routes to start, surely they need to have the frameworks in place to cope with the extra passenger numbers.