|Quoting RICARIZA (Thread starter):|
We discussed this topic before on some other thread, and they seem to be having some problems attracting Colombian passengers and trying to get them by subsidizing some part of the fare, is that it?
|Quoting RICARIZA (Reply 3):|
Ehh, no they don't. At least not in the short term.
No they don't ! They need have to improve a lot and, obviously, they don't work on it. I am not even sure they know they need to improve.
As I wrote in my TR
Avoid Aeropostal, Fly Con (by TGV Aug 30 2006 in Trip Reports)
"But my conclusions are:
VH: TO AVOID AT ALL COSTS.
Their operation is unreliable and late (on my last CCS
flight we already had a 1 hour delay), and their staff is consistently unpleasant (or invisible, maybe to avoid to be unpleasant?). The only exception I will make is for the supervisor at CSS for the CCS
flight, who was really attentive and helpful. But it is only one person among all the VH
staff I have seen during this trip.
Obviously there is a serious management problem at VH
, if they want to have a reliable operation and normally customer oriented staff.
Anyway I will not try to check their evolution as for me it is now: “NO MORE VH
”. This will complicate my routings if I have to go back to POS
, but never mind. And I will make sure this message reaches all my colleagues travelling here. In fact I have discussed that in the office, and VH
horror stories have flourished. The worst was a 7 hours delay for a CCS
flight (172 miles!)."