Skyteam, if you would have checked your ticket it was probably "non-refundable." Meaning that no matter what happens you can't get your money back. Pretty simple, you pay more for a non-restricted ticket that gives you more flexibility. So that in itself is America West's fault. As for small aircraft (A320/B757) on long haul flights, that has been the golden standard for decades. Very few routes have regularly seen widebodies year round.
I myself have flown HP several times this year. The frontline service is just as good as anyone else. What the root of the problem comes from inept corporate management. They have a nasty habit of overbooking and understaffing and underempowering employees. When I last flew on Memorial Day weekend from PHX-BWI gate agents were working hard to get displaced passengers meal vouchers, travel vouchers, and moving people to open seats in first class (I was among that group
). They have some pretty damn hard working employees out there with management that does not seem to give a rats ass about the high customer complaint rating, the employee discontent, and the slew of other problems. AWA has the right ingredients to be successful, a young fleet, a good route structure, etc... Now only if Franke would pull his head out of his rear end and see the light things would change for the better.
plus it does not help that West easily transforms into worst.
Stop drop and roll will not save you in hell. --- seen on a church marque in rural Virginia