DC-9CAPT Rates AMC Reliability & Service

Fri Jul 07, 2000 4:41 am


Your inflight observations about the service quality of AMC charter pax carriers are pretty accurate. Some flights are better than others. I spent 24 hrs on a Tower Air redeployer from Nairobi to Macdill last year and the service quality and aircraft interior on N 616FF did not meet contract specs.

The Commercial Carrier Business Metric on the AMC Homepage is a quarterly snapshot of the AMC carriers' contractually required performance. You have made some pretty accurate inferences about the generalities of the metric. For instance, the QAEs try to ensure that the interiors are clean, etc. The results are reflected as "Go/NoGo". The "Pax Satisfaction" column shows the results of "... survey cards returned. The number returned is a statistically valid sample ... ". We look at the cards to see if there are any new lows in service quality.
I assure you that the surveys do not go into our trash cans. My boss mails the surveys to the individual air carriers, so the carriers reps can throw the forms in their trash cans. We try to cause AMC's carriers to be proactive and do something to reduce the concerns/complaints about AMC Carriers' Service Quality.

And ... AMC is finally about to get rid of the its pax carrier, if only through its bankruptcy; not any AMC action to put it down. Tower Air (until recently) had a retired MAC General available as a consultant and trouble shooter, so who knows what sort of decisions get influenced by that type of arrangement. Senator Oberstarr's wife is now consulting for Tower.

BTW, Devil Dog, not all of us are creampuff consumers. I've been jumping with a theater SOC as a reservist since '95 and with the old 12 SFGA in Chicago for ten years prior.


John W.
DSN 779-3771

Popular Searches On

Top Photos of Last:   24 Hours  •  48 Hours  •  7 Days  •  30 Days  •  180 Days  •  365 Days  •  All Time

Military Aircraft Every type from fighters to helicopters from air forces around the globe

Classic Airliners Props and jets from the good old days

Flight Decks Views from inside the cockpit

Aircraft Cabins Passenger cabin shots showing seat arrangements as well as cargo aircraft interior

Cargo Aircraft Pictures of great freighter aircraft

Government Aircraft Aircraft flying government officials

Helicopters Our large helicopter section. Both military and civil versions

Blimps / Airships Everything from the Goodyear blimp to the Zeppelin

Night Photos Beautiful shots taken while the sun is below the horizon

Accidents Accident, incident and crash related photos

Air to Air Photos taken by airborne photographers of airborne aircraft

Special Paint Schemes Aircraft painted in beautiful and original liveries

Airport Overviews Airport overviews from the air or ground

Tails and Winglets Tail and Winglet closeups with beautiful airline logos