mah584jr
Posts: 422
Joined: Thu Mar 23, 2006 2:35 pm

US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 1:14 am

http://www.azcentral.com/arizonarepu...s/articles/1103biz-talker1103.html

The airline has improved in it's amount of customer complaints in the recent past. Let's hope this trend continues. However, there is still no real improvement in mishandled bags.
 
DashTrash
Posts: 1266
Joined: Mon Aug 21, 2006 8:44 am

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 1:53 am

I guess our passengers decided pissing into the wind is futile.....
 
PanAm747
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RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 2:18 am

The article doesn't say much, really, other than USAirways is slightly below the industry average.

A question to US employees: I am curious to know if one airport in your system is worse than others. Is PHL the culprit? Or is it across the board? Or is it just a problem with with combining two airlines?

I hope any solveable problems are taken care of quickly!!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
 
PVD757
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RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 2:29 am

I think its safe to say that PHL usually doesn't make things much BETTER fo US...
 
SHUPirate1
Posts: 3428
Joined: Sat Sep 20, 2003 2:53 pm

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 2:44 am

Maybe one of these days US Airways will actually get around to hiring me, and the complaints will decrease even further as a result... Wink
Burma's constitutional referendum options: A. Yes, B. Go to Insein Prison!
 
jlbmedia
Posts: 297
Joined: Mon Jun 03, 2002 11:29 am

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 3:34 am

Quoting PVD757 (Reply 3):

I think its safe to say that PHL usually doesn't make things much BETTER fo US...

Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.
JLB54061
 
PVD757
Posts: 3032
Joined: Sun Aug 24, 2003 8:23 pm

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 4:07 am

Quoting Jlbmedia (Reply 5):
Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.

true, but I think we were all talking operationally...
 
flyboyaz
Posts: 2077
Joined: Sat Sep 13, 2003 11:32 am

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 4:09 am

PHL is the worst in our system by far. The sad thing is the company is SOOOO into improving the baggage numbers, they are literally expecting all the other stations to be near perfect. It's getting crazy...everyone else has to make up for PHL's mishaps.
Catch a ride on a smile!
 
steeler83
Posts: 7391
Joined: Sat Feb 25, 2006 2:06 pm

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 8:38 am

Quoting Jlbmedia (Reply 5):
I think its safe to say that PHL usually doesn't make things much BETTER fo US...

Except that PHL brings in a large percentage of USAirway's income. I would say that makes things BETTER for US... John.

 checkmark 

People keep arguing that some of the ops should be shifted back to PIT. I would like to see more US traffic brought back as well, but what's the point in doing so? The passengers supporting such traffic have left; either left the region, or fled to another airport to take advantage of lower fares. If the pax/O&D was at PIT, then PIT would still be a hub.

I am sure that PHL would have been a focus city in this situation, given that they'd likely be the international gateway still, much like what LAX is to DL with their transpacific routes. Of course, the transatlantic operations for US at PHL would be considerably larger...

I do expect to see US add some routes back as the airline becomes more profitable and as PITs O&D increases. PIT will forever be a focus city for US I believe, but I would like to see routes like DTW, DFW, and MSP brought back, as well as some of the lost regional routes. Coming back to the topic, I expect to see US drastically improve the baggage situation at PHL, as well as their ops there. I am happy to see them supremely interested in doing so; PHL is a massive money maker for US...
Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
 
F9Animal
Posts: 3654
Joined: Thu Dec 16, 2004 7:13 am

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 9:42 am

That is it!!! I am filing a complaint now! LOL!  Smile
I Am A Different Animal!!
 
vega
Posts: 1161
Joined: Sat Aug 27, 2005 8:56 am

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 9:48 am

Quoting Flyboyaz (Reply 7):
PHL is the worst in our system by far. The sad thing is the company is SOOOO into improving the baggage numbers, they are literally expecting all the other stations to be near perfect. It's getting crazy...everyone else has to make up for PHL's mishaps.

Well one would hope that things will improve very soon with the US operation at PHL adding 200 employees and 60 or so managers, improving the mechanics of the baggage system to at least increase the scanning accuracy - plus creating a dedicated team/flight process.
What a lot of people continue to misunderstand is that the problems with US at PHL are not in most cases caused by the airport - they are caused by US Airways management's "admitted" inability to understand the problems and provide adequate resources and processes to fix them - until hopefully now. I wouldn't doubt that Parker, etal., actually thought they were merging into a turnkey operation, which would fit, with minimum effort and finances, hand-in-glove with HP and all they had to do was sit back and watch the dough roll in under the Arizona sun.

[Edited 2006-11-04 01:50:31]
We are but a moment in this vast Universe and when gone we will never have existed.
 
HPLASOps
Posts: 1767
Joined: Thu Nov 24, 2005 6:13 pm

RE: US Airways Complaints Decrease In Sept.

Sat Nov 04, 2006 9:49 am

Baggage issues aside, the complaints should continue to go down as we get more and more intergrated. Operating two airlines under the same airline is a pain in the ass on everyone, most especially our passengers. Having to create paper tickets to have a misconx pax go from a west operated flight to an east operated flight, still using two different res computer systems, still having staff under two different union contracts - it's a major pain in the ass for everyone. It's especially annoying at our hubs where both east and west metal will operate the same routes (LAS-PHL, LAS-PHX, PHX-PHL) and you just can't say to the customers "If you're flying to Philly, stand in this line, unless it's an HP flight, then stand in this line." That would annoy the hell out of me if I was just an oridinary pax who didn't know any better. Once intergration is fully complete (and coupled with a hopeful baggage improvement), our DOT complaints should go way down.
"Just because I know how to get off a freeway doesn't mean I know how to get back on!" - Retard Joe

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