Well....you saw what used to be the VIP lounge. Unfortunately due to manpower shortages we had to close it. Sad but true. This happened several months ago. We barely have enough to handle the flights that we do have, barring any sick-calls, holidays....etc. So, the VIP lounge was the first to get the axe. The flight crew lounge was moved from downstairs to the former VIP lounge.
As a side note, while realizing the importance of our Premier and 1K customers, we have contracted with Delta to use their Crown Royal room, but as you well know, the MSY airport layout doesn't really make it efficient.
Several times I've closed down our operations at night (about 1:00am) and opened them up the next morning (about 4:30am) and the lounge does have a comfortable sofa thats good for a few hours of nap time.
Mark from UAL @ MSY