tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

AC Customer Service

Sat Nov 11, 2006 4:54 am

Anyone else had problems with AC Customer Service?

I received a schedule change, and with it, my connection at YVR was less than the published minimum on their website. Despite their mistake, they still forced me to pay £20 change fee, and £20 fare difference.

Not only that, I checked tbeir one-way fares for the offending sector, and discovered that the flight I changed to was £20 cheaper than the one I changed from, and yet they charged me an extra £20!!!!

Of course, I'm compaining in writing. But I just wanted to know if anyone else has had similar problems with AC?
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
sevenair
Posts: 1565
Joined: Sun Feb 04, 2001 7:18 am

RE: AC Customer Service

Sat Nov 11, 2006 5:55 am

The only way I can describe them is "Whitney dressed as Britney" - full service fares, with low cost service on board service. I booked 6 months in advance for my YYZ-MCO return flight, and was charged £270 (the lowest fare, fully inflexible). All that was served was a oacket of corn snacks and a glass of lemonade. My transatlantic flight cost me £300, including two meals, and two glasses of wine, on a competitor to AC!
 
N1120A
Posts: 26468
Joined: Sun Dec 14, 2003 5:40 pm

RE: AC Customer Service

Sat Nov 11, 2006 6:00 am

Quoting Tcxdegsy (Thread starter):
I received a schedule change, and with it, my connection at YVR was less than the published minimum on their website. Despite their mistake, they still forced me to pay £20 change fee, and £20 fare difference.

You should definately complain.

Quoting Sevenair (Reply 1):
I booked 6 months in advance for my YYZ-MCO return flight, and was charged £270 (the lowest fare, fully inflexible).

You should have flown from BUF. Transborder flights are always a ripoff
Mangeons les French fries, mais surtout pratiquons avec fierte le French kiss
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: AC Customer Service

Sat Nov 11, 2006 6:36 am

Complaint will be in the post tomorrow.

I think I'll rip up my Aeroplan card and use my BMI Diamond Club on on the flights now  hissyfit 
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI
 
chrisa330
Posts: 546
Joined: Mon Oct 18, 1999 10:24 am

RE: AC Customer Service

Sat Nov 11, 2006 6:59 am

You can complain online too...but I would call back - sked changes should not incur any fees to change at all.

https://aircanadacustomercare-en.custhelp.com/cgi-bin/aircanadacustomercare_en.cfg/php/enduser/ask.php

What seems to work with a lot of airlines - not just AC. If you don't like what you hear the first time, hang up and call again...or ask to speak to a supervisor.
 
tcxdegsy
Posts: 356
Joined: Sun Jan 29, 2006 2:47 am

RE: AC Customer Service

Sat Nov 11, 2006 7:09 am

Thanks ChrisA330. The link takes you to their Canadian site, and they use the 'Right Now' email system, which advises I should expect a response within 10 business days. Yeah, right! They've only had 186 emails today (the reference number is date back to front, followed by the sequence number for the day)!!!
next flights: BA1441 0566 0581 1446 EDI-LHR-MXP-LHR-EDI

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