Flew DL today, they have lost or as they say "delayed" my luggage. My itinerary was international, although the bag was lost on the domestic leg (I had my bag in customs and rechecked with DL personnel in CVG). I did a search on baggage delay this evening and came across this interesting story about DL performance in September DOT reports:
Turns out that DL and their commuter lines have high mishandled luggage rates, as well as poor performance compared to their peers in a number of other categories in Sept 2006 DOT reporting.
My $0.02: Looks like they are concentrating on the financial end (and looks like they are having some early success), but operations (at least those measured in these DOT stats) seem to be suffering badly compared to peers. And ultimately, that will hurt the financial end as well. For example, I am PM on DL and have been various levels of Medallion on DL for several years, but I must say that I am considering whether to change carriers for the coming year. Not just over my lost bag today, but over what has been in my view deteriorating customer service over the past couple of years.