tripleboom
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NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 11:57 am

Sooooooooo... As of 2000 CST this evening ATS took over both counter and ramp service for NW. So far I've seen an A319 parked for 10 minutes with its #1 engine still running until the ATS agents figured out where to plug it in. Then they managed to underpark a DC-9. Then there was a mad scramble around both a/c trying to figure out how to open the doors. The ATS manager came running out yelling at everyone and trying to start working the DC-9 by himself while 8 (no exaggeration) other ATS agents stood around the A319 staring at the doors in some dumbstruck state of awe. The NW passengers are standing at the carousel right now waiting for their bags that they are hoping to get sometime before 2130 CST rolls around, and honestly, I'm not holding out much hope for this. This crack team of agents will be providing me with lots of laughs for a weeks. Now if you'll excuse me I'm going to go grab a bag of popcorn and a lawnchair and go watch the show!
 
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TVNWZ
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 12:04 pm

Great. I'm going there Thursday. Hopefully they will get their act together.
 
tripleboom
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 12:11 pm

I forgot. As we were walking back from working our last CR7 we saw the A319 sitting there with engines running and the cockpit crew were actually waving at us and knocking on their windows trying to get our attention as the now unemployed NW ramp agents casually walked by with their lunchboxes for the last time. I couldn't help but laugh. Classy, no. Funny, certainly.
 
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ramprat74
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 12:15 pm

NW doesn't have 50 flights a week in OMA? I thought this was the set amount of flights to stay Union?
 
deltairlines
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 12:22 pm

Quoting Ramprat74 (Reply 3):
NW doesn't have 50 flights a week in OMA? I thought this was the set amount of flights to stay Union?

NW has 6 weekday departures (4 MSP, 1 DTW, 1 MEM) with a bit more Airlink; the cutoff is 50 mainline flights a week though.
 
DeltaGuy
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 12:55 pm

Fairley typical...NW is going to eat their words on this one, and soon. JAX is an utter mess right now. These aren't just growing pains, it's sheer incompetence- for $7-$8 an hour you can't buy brains.

DeltaGuy
"The cockpit, what is it?" "It's the little room in the front of the plane where the pilot sits, but that's not importan
 
cirrusdriver
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 1:08 pm

I worked in operations for Delta in PHX. In early 2006, Delta contracted out the ramp and operations to ATS. I was offered, and accepted, the operations position with ATS and ended up quiting after 8 weeks because, first: they failed to provide me with a single paycheck. Second: Half of the people working the ramp for ATS spoke little english and did not have badges because they had not yet passed the background check. Those who had badges where told to escort them, which hardly ever happened because the ones with the badges just didn't care to. Third: If someone was hired for operations, ATS would give them a one week crash training course on performing operational duties (load planning, certain weight and balance duties etc) with the promise that a current operations agent would be there with them to complete the training and to mentor them (I was never once asked to do this nor did I hear about this till I left). ATS never provided this mentor, which caused one new hire to run out of the building screaming and sobbing in the middle of a busy afternoon bank. From what I understand, nothing has changed.
 
sunking737
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 1:40 pm

SY had ATS in MSP, What a joke they were. They not only could barely park and unload a 737-800 but they had to turn clean, and RON clean the planes.

There was times when us SY employees had to park the plane as they were not around until 10 min. later. "Oh when did this plane come in."

SY dropped them went to ASIG for ramp, until they got dropped about 18 months later, and went to another company.

Some of the ATS guys were like..deer in the headlights look on the face.

SY had to bring in their own people to do the cleaning right.
Just an MSPAVGEEK
 
Goldenshield
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 1:46 pm

Having worked for ATS at a city in SoCal at one point-in-time in the past, I can say that it was a pretty tight operation. There were rarely any snags. However, I must say that ATS was pretty under-trained here, almost as if the airline said, "Start work tomorrow, but we won't have time to train you," which pretty much places everything learned as OJT.
Two all beef patties, special sauce, lettuce, cheese, pickles, onions on a sesame seed bun.
 
tripleboom
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 1:56 pm

All together it took about an hour after the bags were dropped for the new ATS operations/ticket counter staff to take the bag claims from the inbound DC-9 and A319. I can hardly wait to see how the operation goes tomorrow morning with the start at 0500. Honestly though, I just feel plain bad for the passengers. The common pax will have no idea what they're getting themselves into tomorrow A.M. Their check-in process, boarding process, and baggage claim tomorrow could all wind up being a terrible trifecta of airport torture.
 
LASoctoberB6
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 1:56 pm

wait, what happened? i dont get it....
[NOT IN SERVICE] {WEStJet}
 
tripleboom
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 2:00 pm

Quoting LASOctoberB6 (Reply 10):
wait, what happened? i dont get it....

NW decided a few months back, in several stations, to begin systematically removing (aka laying off) their own ramp agents and counter agetns and replacing them with contracted ground servicers. Airport Terminal Services is the one selected for OMA and so far they have been doing, to put it nicely, a less than stellar job.
 
PSU.DTW.SCE
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 2:08 pm

Thats sad. The NW people in OMA were great and they ran a good operation. I was flying to OMA weekly for about 6 months and they never let me down.

Based on your accounts, glad I'm not there now. Hopefully things get better, and soon.

I used to work on the ramp back in the day, granted I just worked Saabs & CRJ's, but its not like its rocket science. Of course some of these people at these outfits can't do much of anything right.
 
United767
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 4:44 pm

What other stations did NW contract out ground handling at?
I wish UA flew mainline to MYR, that way you wouldn't be stuck in a smelly Saturn for 12 hours.
 
OMA2FAI2SAV
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Nov 28, 2006 6:03 pm

It is too bad they are not hireing. I would like to ramp with them in OMA for a few reasons.
1.) To see this circuis for myself.
2.) To try to teach what I know.
3.) Just to get back home to Omaha.

Now granted, I have not written many training manuals in my life, I was a trainer for Mesaba and Independence Air. I would hope I could help somehow. Now, if anyone can find me a job with an airline back home in Omaha, I am happy to accept!  Silly
If the best things in life are free, why am I always so broke?
 
NoBoeingNoGoin
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 12:43 am

NWA is outsourcing 69 cities... So basically any city without more than 50 mainline flights a week.
Some examples: JAX, MIA, TYS, CLT, GSO, RDU, BHM, etc.
TYS was outsourced with Pinnacle
They are crap! The other day they parked an airplane at our gate and used our jetway (A US gate) without even asking us!
I have already gotten complaints about them from other passengers. Hope all of this doesn't go well... because rumor has it that more cities will go if it goes well.
Alex in TYS
 
flypdx
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 1:31 am

Does anyone know if PIT has been outsourced and if so, has the outsourced work started yet?
 
cle757
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 1:37 am

CLE starts soon, I really feel sorry for those guys at NW...But I hope NW remembers you get what you pay for!!
Cleveland the best location in the Nation
 
charlienorth
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 2:41 am

Quoting Tripleboom (Reply 2):
I forgot. As we were walking back from working our last CR7 we saw the A319 sitting there with engines running and the cockpit crew were actually waving at us and knocking on their windows trying to get our attention as the now unemployed NW ramp agents casually walked by with their lunchboxes for the last time. I couldn't help but laugh. Classy, no. Funny, certainly.

That right there made my day...hey but at least the pilots still have their jobs! Keep us posted on the fun and games...you get what you pay for Dougie
Work hard fly right..don't understand it
 
tripleboom
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 3:27 am

Quoting OMA2FAI2SAV (Reply 14):
Now, if anyone can find me a job with an airline back home in Omaha, I am happy to accept!

We just had one of our full-timers at F9 in OMA get a promotion out in LAS so we'll be hiring a new full-timer soon. Kepp your eyes and ears peeled. OMA is a growing station for a lot of airlines right now.
 
1011
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 3:36 am

An old wiseman once said, "You get what you pay for." Going to contract companies causes major problems. Sure in the short term it looks great on paper and you save a few bucks. In the long term you end up losing customers because of repeated poor performance and they end up going to a Southwest.

I worked for a contract company at SAN. Low pay, no flight benefits, nobody cared about you and the employees didn't care. You had idiots working with airplanes and fuel which is a scary sight. In the long run I would think contracting out would cause more problems than saves in money. Pax getting pissed, bags being damaged (Ats broke my bag, I watched the guy toss my bag to the ground), aircraft and ground equipt being damaged.

Any thoughts on the benefits of contracted companies besides money.
 
charlienorth
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 3:46 am

Quoting 1011 (Reply 20):
Any thoughts on the benefits of contracted companies besides money

I could see the benefits of it if you operated less than four flights a day out of a station,but even than I would try to contract that work out to another airline if possible.
Work hard fly right..don't understand it
 
OMA2FAI2SAV
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 7:32 am

Quoting Tripleboom (Reply 19):
We just had one of our full-timers at F9 in OMA get a promotion out in LAS so we'll be hiring a new full-timer soon. Kepp your eyes and ears peeled. OMA is a growing station for a lot of airlines right now.

Definatly. I have been trying to get on with F9 in OMA forever. Thanks for the heads up.
If the best things in life are free, why am I always so broke?
 
flyibaby
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 7:43 am

I have worked for airlines and contractors. In the case of ATS, they are as good of a company, as the station manager they hire. At PHX, they hired the DL ramp manager, so he should have been able to get everyone properly trained. ATS budgets seperately for a station trainer, so it appears that in OMA, they definately dropped the ball. Additionally, it used to be that when a contractor took over an operation, no matter what the size, they sent in an "A-Team" if you will to TDY for a week or two until they felt comfortable that the staff hired locally could manage on their own. They used to feel compelled to do this because if you are hiring off the street, you don't have an opportunity to do OJT because of the contractual rules with the airline personel.
Overall ATS is a good contractor. Sure, they have their issues as much as any airline or contractor will...which is only human. However, I do think they bit off more than they could chew taking about 1/3 of the cities NW put up for contract, and didn't have a chance to do what they did in the past to make a station successful.
 
tripleboom
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 9:06 am

Quoting Flyibaby (Reply 23):
In the case of ATS, they are as good of a company, as the station manager they hire. At PHX, they hired the DL ramp manager, so he should have been able to get everyone properly trained. ATS budgets seperately for a station trainer, so it appears that in OMA, they definately dropped the ball.

The current ATS manager has been here for a while as they have been operating AA ground service for quite some time. It seemed to me he's had his hands full with 5 DC-9-80s to DFW daily and 5 E-145 and a CR7 to ORD daily. Throw all that on top of this new NW gig and he's pulling his hair out right now. He definitely had enough notification to get his staffing up and get them trained, but from what I've seen in the first 24 hours. Yikes.

I saw one of the agents just an hour ago chock the mains on an A319 WITH THE ENGINES STILL RUNNING. Seriously. Someone is going to get hurt or killed here. NW doesn't need a news story about a ramper getting ingested, but these guys seem bound and determined to do just that.

Their dual ops today, two CRJs, was an absolute nightmare. I could only see the feet moving on the other side of the a/c but they were definitely stopping, starting, moving in all sorts of directions. It's just so sad.

Fly Frontier folks. For your own sake.  Wink
 
UN_B732
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 9:10 am

You get what you pay for.. Hopefully NW's management will discover this, but I'm doubtful
-A
What now?
 
flydreamliner
Posts: 1928
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 9:14 am

Quoting DeltaGuy (Reply 5):
for $7-$8 an hour you can't buy brains.

Amen.

You would think the geniuses who are 'saving the airline' might have thought of the possible liabilities in hiring cheapest possible labor....

Like Gordon Bethune said, you can make a pizza so cheap that no one will buy it.
"Let the world change you, and you can change the world"
 
5mileBob
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 12:36 pm

For what is it worth: I was surprised to see that ATS was doing the work for AirTran at the Humphrey Terminal at MSP as I had never heard of them before. As the AirTran flight pulled in from MDW (needing to turn for ATL) the aircraft stopped because there was no one there to meet the aircraft. (It was 8:30am Sunday morning, not much going on) Finally, one person came out and walked toward the gate. Getting close, he stopped, turned and walked to a passenger van that had been sitting in front of the adjacent gate. Waving his arms, finally four people exited the van and leisurely walked to their positions. There didn't appear to be one look of concern or care, that an aircraft was idling. The aircraft was parked at the gate and chocked, three minutes after turning toward the gate.
I understand that the airlines wish to save money, but they appear to not realize that poor service will turn away customers.
Still looks like a Ramp Rat
 
flyibaby
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 12:47 pm

Well...you do get what you pay for, but I still say that it depends. I manage a city for a different contract company and I would put my crew up against the best airline ramp crews out there. My employees can tell you on a daily basis if they have burned any bags, when it happened, and by how many...and moreso, and honest answer why. I've been doing this job for a good while now, and I really believe it comes down to who the manager decides to hire. I would rather hire someone a little older than some young kid because chances are they value their job (yes, even a $9/hr job,) they tend to be more reliable, and they listen. No offense to any younger future airline employees, I just look for a more mature workgroup. And oddly enough, you can retain the employees you hire, if you take care of them. Occasionally buying everyone lunch, or having a cookout goes a long way. The local manager needs to make everyone feel like they are a part of something bigger than just loading bags.

In the case of the ATS manager in OMA...well...He took the responsibility to run both contracts. If he can't run both properlly, maybe he should step aside and let someone who can manage it right take over. I'm sure he had the say in who became the shift supervisors actually running the daily operation..so this really is more his fault than ATS, however ATS needs to fix this quickly before they wind up losing both contracts.
 
tripleboom
Posts: 129
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 1:14 pm

Quoting Flyibaby (Reply 28):
I've been doing this job for a good while now, and I really believe it comes down to who the manager decides to hire. I would rather hire someone a little older than some young kid because chances are they value their job (yes, even a $9/hr job,) they tend to be more reliable, and they listen. No offense to any younger future airline employees, I just look for a more mature workgroup.

A majority of our workgroup at F9 in OMA is being groomed for positions elsewhere. I'm going into dispatch, we've got to guys with their A & P waiting for positions to open for them in DEN, two guys working in the University of Nebraska at Omaha flight programs and all of us wish to stay with F9 because we're loyal, hard working guys and this airline gave us our start. And shockingly enough we're all "young kids" none of us over age 25 and as young as 20.

I do agree that the "older" work force tends to work harder than my own generation, but age alone can't be the deciding factor. Our group of young, hard-working men and women, above and below wing is what makes our operation run so effectively and so smoothly. Just ask our station manager and take a look at our string of Best Station awards we're put together. We're proud of what we do here and sacrifice a lot of our own time to make our animals fly.
 
DELTA777
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 1:48 pm

Yes, PIT is being outsourced......should start in Dec.

D E L T A 7 7 7
 
globetrekker
Posts: 800
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 2:11 pm

Are these ATS employees wearing NW uniform or are they wearing ATS' uniform?
The World Is A Book And Those Who Do Not Travel Read Only A Page
 
tripleboom
Posts: 129
Joined: Sat Jul 22, 2006 12:57 pm

RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 2:21 pm

Quoting GlobeTrekker (Reply 31):
Are these ATS employees wearing NW uniform or are they wearing ATS' uniform?

Currently it's a mix of both. Some counter agents are wearing NW polos, and some are wearing some generic non-descript dress clothes. The ramp agents are mostly wearing red of some sort and then an ATS reflective vest over it. Not a lot of uniformity on the ramp though. Some are wearing blue jeans, some are wearing Dickies. From a distance it kind of looks dingy to me.
 
flypdx
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 3:22 pm

Quoting Delta777 (Reply 30):
Yes, PIT is being outsourced......should start in Dec.

Thanks. I was just in PIT and the ground crews did a great job, and I didn't know if that was pre or post outsourcing..A few weeks prior a relative said that customer service and ramp for NW at PIT was horrible. I believe that ATS does quite a few contracts here in PDX, and from what I have noticed they do alright. I believe they handle AA ramp, and have experienced nothing but good things.
 
m404
Posts: 1875
Joined: Tue Nov 25, 2003 4:43 pm

RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 6:17 pm

Are their any DL people out there that could give us a comparison of how the transfer to DGS went. From what I saw it was pretty much the same expensive foulups at first. Has it fixed itself. I've assumed, possibly incorrectly that this was what NW was aiming for.
Less sarcasm and more thought equal better understanding
 
OMA2FAI2SAV
Posts: 215
Joined: Sat Jan 28, 2006 8:53 am

RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 8:38 pm

Quoting M404 (Reply 34):
Are their any DL people out there that could give us a comparison of how the transfer to DGS went. From what I saw it was pretty much the same expensive foulups at first. Has it fixed itself. I've assumed, possibly incorrectly that this was what NW was aiming for.

DGS where? It depends on the city. I recently left my job in SAV with DGS. I have stories. Some of the people just plain DONT work. Nothing management can do about it either. Until the y do decide to work and break something. I will say however, the DGS crew in MCI do a stellar job.
If the best things in life are free, why am I always so broke?
 
ilikeyyc
Posts: 1326
Joined: Tue Dec 09, 2003 8:09 am

RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 9:51 pm

As a former ATS employee, I can say that I am not surprised.

My station was run fairly well, though we did have a few problems. From what I can remember, the crews worked hard and most were good people. I had two great crews who were always there to meet the aircraft and got the planes out on time. But we were usually short staffed and always lacked equipment (never enough bag carts or chalks, having one tug between two gates, etc). I enjoyed my job and still keep in contact with some people from that job. After I quit, one friend kept telling me how bad things were getting. Our performance, for one growing airline, got to be so bad that the airline brought its ramp operation in house.
Fighting Absurdity with Absurdity!
 
azstar
Posts: 410
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RE: NW To ATS Transition In OMA... Bumpy!

Wed Nov 29, 2006 10:13 pm

I'm surprised at the animosity directed towards ramp workers in many of these threads. Isn't it NW management's responsibility to make sure training procedures are adequate, and isn't it ATS management responsibility to ensure that the ramp workers are trained properly and sufficiently???
 
flyibaby
Posts: 718
Joined: Wed Aug 25, 2004 5:23 am

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 6:35 am

Quoting Azstar (Reply 37):
I'm surprised at the animosity directed towards ramp workers in many of these threads. Isn't it NW management's responsibility to make sure training procedures are adequate, and isn't it ATS management responsibility to ensure that the ramp workers are trained properly and sufficiently???

The answer to both of your questions is yes; however NW decided to contract so many of their stations at once, that they didn't have the instructor staff to ensure that the new ATS workforce did recieve proper training. Ultimately both NW and ATS share the blame for any hiccups.

Quoting Tripleboom (Reply 29):
A majority of our workgroup at F9 in OMA is being groomed for positions elsewhere. I'm going into dispatch, we've got to guys with their A & P waiting for positions to open for them in DEN, two guys working in the University of Nebraska at Omaha flight programs and all of us wish to stay with F9 because we're loyal, hard working guys and this airline gave us our start. And shockingly enough we're all "young kids" none of us over age 25 and as young as 20.

I do agree that the "older" work force tends to work harder than my own generation, but age alone can't be the deciding factor. Our group of young, hard-working men and women, above and below wing is what makes our operation run so effectively and so smoothly. Just ask our station manager and take a look at our string of Best Station awards we're put together. We're proud of what we do here and sacrifice a lot of our own time to make our animals fly.

Thats great that you and several others have recieved advanced training to move up within the company. It is however, very rare. You sound alot like the way I started in the industry. I was 18 when I started working for AA. I took the initative to make it a career and roll with the changes/layoffs. The majority of young employees especially in your major cities, don't care. They have no ambition to do something right as long as they get their paycheck. I guess that is what I am trying to say. I am a licensed dispatcher, and apply everything I have learned over the last decade or so, to everything I do. I just think alot has changed since I was 18...and not really for the good. But congratulation on your station performance.
 
access-air
Posts: 1576
Joined: Thu Sep 21, 2000 5:30 pm

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 7:22 am

Doesnt the FAA have anything to say about this outsourcing crap???? Especially with emoployees that cannot pass a background check????
I dont think I would trust flying on an airplane loaded by one of these BOOBS if they cant even figur eout how ti close the frigging cargo doors.
Have the management at NW and every other airline that does this contracting out crap have any idea what stupidity they are exibiting? It sort of like How United got rid of Air Wisconsin because they didnt bid low enuff....

Whatever happend to quality control???

Access-Air
Remember, Wherever you go, there you are!!!!
 
charlienorth
Posts: 1056
Joined: Sat Jun 10, 2006 6:24 am

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 7:39 am

Quoting Access-Air (Reply 39):
Whatever happend to quality control???

Gone to the lowest bidder  Sad
Work hard fly right..don't understand it
 
m404
Posts: 1875
Joined: Tue Nov 25, 2003 4:43 pm

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 7:02 pm

As a few have said the "ramp" job as perceived by them is not rocket science. but like any job, pride and conviction that it's a step to a career make all the differance in performance. Now, with the airlines insisting that the pay for the guy that can't get your order for the burger right and the starting pay for the ramper/customer service agent with all that they have to know and be convinced it's nessesary to know be so similar service will suffer. This is what has kept airfares so low in comparison with all the other increases. This is what keeps so many seats full. But how long this dance between mediocrity and an ever increasing (mis)perception of market share spirals to self defeating end is getting more and more apparent.

The other subject, DGS - the location was Memphis.
Less sarcasm and more thought equal better understanding
 
thegooddoctor
Posts: 418
Joined: Thu Nov 10, 2005 8:12 am

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 11:05 pm

Quoting Tripleboom (Reply 24):
I saw one of the agents just an hour ago chock the mains on an A319 WITH THE ENGINES STILL RUNNING.

NICE! At least it wasn't a seven-five  Wink If that was the case he might have gotten a ride in the dryer...
The GoodDoctor
 
bobnwa
Posts: 4485
Joined: Fri Dec 22, 2000 12:10 am

RE: NW To ATS Transition In OMA... Bumpy!

Thu Nov 30, 2006 11:30 pm

How does NW stack up against the other legacy carriers as far as the staffing of smaller stations. Aren't many stations at AA, DL etc. staffed by American Eagle, Comair and other companies.

I know that NW keeps getting knocked for this, but isn't it common practice.
 
5mileBob
Posts: 103
Joined: Wed Aug 16, 2006 9:45 am

RE: NW To ATS Transition In OMA... Bumpy!

Thu Dec 07, 2006 10:41 am

Update for this thread: Family and I just came out of FLL. NWA flight from FLL-MSP was delayed due to maintenance. Contract person at gate kept saying that there would be an update in ten minutes. Ten minutes turned into 30 minutes, then told we would be updated in another ten. After two hours of this crap, we were informed that the flight may be cancelled due to crew duty time, and that the mechanics were working on the aircraft. During this time, no contract gate agents, contract ground personnel, no contract mechanics were seen. Contract gate agent fled the area each time as soon as we were updated. Finally, the flight was cancelled. No attempt was made to take care of passengers before this was done. Mad scramble at gate as some tried to re-book and make DTW - IND - MEM connections.
Last seats for DTW given to us. Instead of arriving at 1610 local, finally arrived MSP at 2315 local. As of 2000 local the next day, we're still waiting for our luggage.
NWA flight crews were not friendly. NWA gate agents in DTW said that all NWA personnel were fired at airports with less than 50 NWA flights per week, and that we should let all know of the service we received.
All in family have decided to use AAL to MIA, or AirTran through ATL for future flights. At least the crews on those airlines seem to be friendly and actually show some concern for PAYING passengers.
Still looks like a Ramp Rat
 
burnsie28
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RE: NW To ATS Transition In OMA... Bumpy!

Thu Dec 07, 2006 10:52 am

Quoting 5mileBob (Reply 44):
NWA flight crews were not friendly

Do you think maybe the were frusturated with the contract guys too and there wasn't anything they could do?

Quoting 5mileBob (Reply 44):
NWA gate agents in DTW said that all NWA personnel were fired at airports with less than 50 NWA flights per week, and that we should let all know of the service we received.

Yes, write to NW and let them know, maybe they will return to NW people one day.
 
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TVNWZ
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Dec 19, 2006 12:49 pm

Joe Passenger speaking, here.

I have been to OMA twice since the takeover. The first time on the Thursday the week they took over. Both experiences--in and out--went smoothly and without a hitch.

On trip one..four days after the takeover...I arrived at the airport early to put my travel companion on a YX flight to MKE in the same terminal. I was scheduled out two hours later on the RJ. But, I was not paying attention and looked up briefly from my paper to see an AirBi 320 sitting at the gate--the flight before mine. I wandered over, asked politely if I could hop aboard and get to MSP early. (Better hanging around the club than the terminal at OMA). The contract worker smiled sure, clicked away on the computer and handed me a ticket. I walked on and away we went. Everyone was nice and no problems.

The second visit was the same. Pull up to the gate. Airbridge arrives. Get off and leave. Return the next day. Plane on time. Hustled aboard very efficiently. We leave on time.

I snooped around and paid attention to see if there were any problems or confusion. I saw absolutely nothing different...except the people.

From the Joe Passenger point of view: seamless with no problems with very friendly and helpful workers. That's all I can expect.
 
mtnwest1979
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Dec 19, 2006 1:05 pm

Here in BOI, WFS took over the NW ops 12/12, and the only hitches I've seen/heard of were actually the NW pilots making things difficult and writing up every MEL problem there was. But, only people getting fouled up are PAX. They don't care who is screwing them, but they just remembered getting the shaft.
Seems overall to be going well here.
"If it ain't broke, don't fix it!"
 
USPIT10L
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Dec 19, 2006 2:36 pm

Quoting Flypdx (Reply 16):
Does anyone know if PIT has been outsourced and if so, has the outsourced work started yet?

Worldwide Flight got the PIT contract and the training starts January 6th. My job might start the same day--seeing NW's problems with trainers.

Quoting OMA2FAI2SAV (Reply 35):
DGS where? It depends on the city. I recently left my job in SAV with DGS. I have stories. Some of the people just plain DONT work. Nothing management can do about it either. Until the y do decide to work and break something. I will say however, the DGS crew in MCI do a stellar job.

DGS is a joke. All their leads and supervisors have no education and little experience with people. Why DL decided to cut costs this bad I'll never know. I worked with them for two years. Hated most of it.

Quoting M404 (Reply 34):
Are their any DL people out there that could give us a comparison of how the transfer to DGS went. From what I saw it was pretty much the same expensive foulups at first. Has it fixed itself. I've assumed, possibly incorrectly that this was what NW was aiming for.

PIT was ASIG before DGS took over in 1998. I knew a few people that worked for ASIG before DGS took over--it was pitiful according to them, the trainers acted like these people knew nothing about ramp work, when they'd been doing for years!

Quoting MtnWest1979 (Reply 47):
Here in BOI, WFS took over the NW ops 12/12, and the only hitches I've seen/heard of were actually the NW pilots making things difficult and writing up every MEL problem there was. But, only people getting fouled up are PAX. They don't care who is screwing them, but they just remembered getting the shaft.
Seems overall to be going well here.

Thanks. I'll keep that in mind the first month or so. When I got hired at DGS, they got the UA cabin service contract in PIT, the UA mechs tried to say we weren't doing our jobs on the RONs, "trash was behind the seats, etc." all trying to get their people back. In the end it worked itself out, but watch out for union backlash at first.
It's a Great Day for Hockey!
 
OMA2FAI2SAV
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RE: NW To ATS Transition In OMA... Bumpy!

Tue Dec 19, 2006 3:07 pm

Quoting USPIT10L (Reply 48):
DGS is a joke. All their leads and supervisors have no education and little experience with people. Why DL decided to cut costs this bad I'll never know. I worked with them for two years. Hated most of it.

I am glad you think I am a joke. Like I said, I was a lead and a sup. for DGS. And it depends on the city. Some cities, they are a joke. Others are rather good.
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