|Quoting Nighthawk (Reply 16):|
Who foots the bill in such a case? The airline or the traveller who took ills travel insurance company (assuming they had insurance) ?
The airline picks up the costs.....by providing hotel accommodation, meal vouchers, telephone costs, transport to/from the airport, etc. The airline also will assist in re-booking passengers with onward flights (ie, missed connections) and notifying hotels/tour operators of the late arrival. Passengers who have travel insurance may claim extraordinary expenses, such as spending money while stuck in transit, extra costs incurred due to the delayed arrival and the like (sometimes these claims are quite creative.....we got stuck in Halifax and I just had to purchase a new wardrobe).
There is a lot of bitching and moaning about airline service (or lack thereof), but it has been my experience that in situations such as these, airlines in general (especially the larger carriers) do everything and anything they can to keep pax comfortable and to mininize inconvenience.
As I said above, airplanes are machines that will break down from time to time, nothing can be done to prevent it. Its amazing that incidents such as this are so very rare.