ckfred
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Joined: Wed Apr 25, 2001 12:50 pm

AA Question

Sun Dec 03, 2006 2:39 pm

I received in the mail from AAdvantage some certificates that I'm free to give to AA employees, when they have done an exceptional good job.

Here's my question. What do the employees do with the certificates? Can they accumulate them for bonuses or gifts? Do they turn them into thier supervisors, to be put into their personnel files?

I asked a friend, who is a pilot. He had heard about AAdvantage sending them out to members, but he's seen nothing from either corporate or any of the chief pilots explaining what to do, if he receives one.
 
mjlhou
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Joined: Mon Sep 04, 2006 7:23 am

RE: AA Question

Sun Dec 03, 2006 3:36 pm

Hello Ckfred,

I used to work for AA and honestly thought that they had all together gotten rid of the "SOS coupons" as they were called when I was there. I'm glad to hear that they still have the program in effect! I suppose u could think of it as sort of a tip, but as a "company-reward" and not cash. The company allows employees to redeem them for air-travel and other company related items. AA charges it's employees a small fee for domestic flts(employees w/ less than 5 years seniority) and taxes and a service fee for INTL flights. Flights for employees aren't so much $, but it's still nice to get a free flt sometimes as an employee. So, to answer your question, yes...they keep them and then are given the chance to redeem them for air-travel as said or other company related incentives. The passes can be given to customer service agents and flight attendants alike. As far as I knew before, the passes were only given to AAdvantage gold, platinum and executive platinum pax to give out......or do they give them to all AAdvantage pax now? Happy travels and do only give them when u believe an employee has done a great job.

Cheers

MJLHOU  wave 
Don't worry about things you can't change or control
 
aacun
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RE: AA Question

Sun Dec 03, 2006 4:06 pm

Our top tier Advantage costumers are now given a number of award certificates, which they can in turn give to employees who they think, because of their great service have earned them......Then you enter the award in a monthly drawing, and each month 100 employees whose certificate numbers are drawn are awarded 25000 Advantage points.....
 
HPAEAA
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RE: AA Question

Sun Dec 03, 2006 6:06 pm

Quoting Aacun (Reply 2):
Our top tier Advantage costumers are now given a number of award certificates, which they can in turn give to employees who they think, because of their great service have earned them......Then you enter the award in a monthly drawing, and each month 100 employees whose certificate numbers are drawn are awarded 25000 Advantage points.....

Bingo, took me 6 employees before someone knew aboutt he applause cupons... I keep forgetting to pack them though... I'll have to remeber..
Why do I fly???
 
AJMIA
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RE: AA Question

Mon Dec 04, 2006 12:00 am

Yes it is so nice that an employee incentive has finally come back.

At AA before 9/11 we used to have...

Perfect Attendance Passes
SOS Cards - given by top tier pax to recognize good service
I-Pride Cards - given by employees to other employees
AAchievers Points - Given by supervisors to rec service, good letters etc
IdeAAs in Action - Get points and $ by submitting cost saving ideas

These new certs are a far cry from the old SOS coupons that could be saved up to get free space available travel in first class and gift certificates to lots of top merchants and restaurants, but it is a start.

Under this new program certificate numbers are entered in Jetnet (the employee web site) and 100 winners each month will receive 25K AAdvantage miles.

Most co-workers I have talked to would much prefer to save up the coupons for a guaranteed prize and they are not overly excited about the 25K miles. They would rather have free nonrev upgrades and D3 passes for friends. The vast majority of people who receive these coupons will receive nothing for them in the monthly raffle.

It is really nice to have an easy way for passengers to recognize us, and it really makes my day when someone gives me one. Hopefully this new (temporary) program will morph into something permanent that employees can be very excited about.

AJMIA

PS: The name of this thread should be changed to something like AA Employee Incentive Question or AA Applause Question.
Lady it's a jet... not a kite.
 
EXMEMWIDGET
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RE: AA Question

Mon Dec 04, 2006 1:13 am

Feel free to give some certificates to my wife. She is flying BOS-DFW today.
 
mjlhou
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RE: AA Question

Mon Dec 04, 2006 3:18 am

ahh MAN!

Tell me it's not true! so the program did temorarily go away and came back in a much more generic form. Oh well....at least it's something I guess  indifferent  .

mjlhou
Don't worry about things you can't change or control
 
captaink
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RE: AA Question

Mon Dec 04, 2006 3:37 am

Quoting AJMIA (Reply 4):
Most co-workers I have talked to would much prefer to save up the coupons for a guaranteed prize and they are not overly excited about the 25K miles.

I was wondering why an AA employee would need or use miles when they can fly nonrev. At the same time 25,000 miles can get you a roundtrip advantage reward ticket withing the US, Canada and Mexico, right?
There is something special about planes....
 
AJMIA
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RE: AA Question

Mon Dec 04, 2006 5:39 am

Quoting Captaink (Reply 7):
I was wondering why an AA employee would need or use miles when they can fly nonrev. At the same time 25,000 miles can get you a roundtrip advantage reward ticket withing the US, Canada and Mexico, right?

Exactly! The only time an employee would want to use an award is if they are going to travel at a very busy time (like over Christmas) and then good luck getting the T seat that you need for an award.

If I am lucky enough to win I will probably end of giving the miles to a friend.

I know AA is still cash strapped, but an award that could be used to waive nonrev service charges for first class and or D3s (friends & extended family) would be more valuable to the average employee.

Oh well, this is a start and hopefully something that can be built on. I like the concept and they are fun to get.

AJMIA
Lady it's a jet... not a kite.
 
ckfred
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RE: AA Question

Mon Dec 04, 2006 5:46 am

Quoting Mjlhou (Reply 1):
As far as I knew before, the passes were only given to AAdvantage gold, platinum and executive platinum pax to give out......or do they give them to all AAdvantage pax now?

It must be for gold flyers and higher, because I have gold status, but my wife doesn't (although she will have gold status for 2007).
 
EXMEMWIDGET
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RE: AA Question

Mon Dec 04, 2006 7:31 am

I guess the certificates would be best for use by employees flying on non rev international flights. It would help defer some of the taxes and service charges incurred by these flights.
 
AJMIA
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RE: AA Question

Mon Dec 04, 2006 9:25 am

Quoting Ckfred (Reply 9):
It must be for gold flyers and higher, because I have gold status, but my wife doesn't (although she will have gold status for 2007).

Two years ago I worked on a special committee at HDQ that put together recommendations for an incentive program. At that time we recommended that SOS cards (now AAplause Certificates) be given to gold, plat, exec plat passengers as well as random non top tier passengers who purchase their tickets on AA.com.

At the moment only top tier passengers have received AAplause Certificates. This skews them towards those employees who have the most contact with first class and top tier customers.
Working at the First Class Check-in Counter an agent might get a couple a week, while an equally proficient and courteous agent working at Domestic Economy Check-in might only get one or two per year.

Quoting EXMEMWIDGET (Reply 10):
I guess the certificates would be best for use by employees flying on non rev international flights. It would help defer some of the taxes and service charges incurred by these flights.

Nope. AAdvantage miles may only be used for regular tickets. They have no value for nonrev travel. Employees do not get a discount on the number of miles needed for a free trip (we do get a 20% discount on regular fare paid tickets). 25K miles is good for a domestic plan ahead award.

The incentive program is fun and I am glad it is back, but having a raffle for air miles for airline employees is sort of like having a raffle for ice cubes for Eskimos; It is nice, but we really dont need it.

AJMIA
Lady it's a jet... not a kite.
 
MGASJO
Posts: 343
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RE: AA Question

Mon Dec 04, 2006 10:28 am

Quoting HPAEAA (Reply 3):
Bingo, took me 6 employees before someone knew aboutt he applause cupons... I keep forgetting to pack them though... I'll have to remeber..

Whenever you come to MGA make sure to bring me one.

Quoting AJMIA (Reply 4):
I-Pride Cards - given by employees to other employees
AAchievers Points - Given by supervisors to rec service, good letters etc

I remember having a lot of AAchievers one year and actually "buying" all my family's xmas gifts with them.
Although I Pride is officially dead, there is another similar thing in Jetnet (only difference is that you don't earn AAchievers or anything at all), like thank you notes or something like that. We also still have the Captain's Card that might get you a trip to the simulators at SOC.

SOS were the best, I flew round trip to NRT with nothing but SOS cards. Neat!

It will take a while for the company to go back to those days, but it is a start.
In the meantime AJMIA, you've just made my RU list.
C208B
 
jetdeltamsy
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RE: AA Question

Mon Dec 04, 2006 12:46 pm

Quoting Captaink (Reply 7):
I was wondering why an AA employee would need or use miles when they can fly nonrev.

Because a confirmed seat that gets you the same level of service as a revenue passenger is VERY valuable to us.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
atlaaron
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RE: AA Question

Mon Dec 04, 2006 1:14 pm

My boss was just telling me this weekend that he got some of these. The question him and I were wondering is what is in it for the customer?

[Edited 2006-12-04 05:32:06]
 
captaink
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RE: AA Question

Mon Dec 04, 2006 1:37 pm

Quoting Jetdeltamsy (Reply 13):
Because a confirmed seat that gets you the same level of service as a revenue passenger is VERY valuable to us.

Well that is understood, that is why i mentioned that since 25,000 miles can get you a roudtrip ticket in the US. It is just that, it is not very often you hear employees worrying about miles.

But it is all good, seems like good idea.

If any AA employee out there wishes to donate his miles to the Captaink Advantage fund, please feel free to do so. Big grin KIDDING

P.S. BTW all AA employees keep up the good work, you are very much appreciated.
There is something special about planes....
 
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fxramper
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RE: AA Question

Mon Dec 04, 2006 2:01 pm

I've got a handful of them ready to give out on my 25 Dec flights with AA.

I'm glad the program is still in effect.
 
AJMIA
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RE: AA Question

Mon Dec 04, 2006 3:30 pm

Quoting MGASJO (Reply 12):
I remember having a lot of AAchievers one year and actually "buying" all my family's xmas gifts with them.

When I moved into my new condo in 1996, I bought made to measure drapes for all my windows from JC Pennys with SOS cards. The total bill was almost 2000.00. I was working first class check-in and had been saving them for about a year.

Quoting Jetdeltamsy (Reply 13):
Because a confirmed seat that gets you the same level of service as a revenue passenger is VERY valuable to us.

To the credit of my co-workers at AA, I always receive the same level of service that revenue passengers get. Even when I am traveling in first class. I never feel like a second class citizen when I travel on a pass. The only thing I get from having a confirmed revenue seat is the peace of mind of knowing that I will 100% for sure get on the flight.

Quoting ATLAaron (Reply 14):
The question him and I were wondering is what is in it for the customer?

Sometimes when someone has been nice or helpful toward you it is nice to give them something just to make their day. I usually give the guy at Publix who bags my groceries a buck and tell him thanks. It makes him feel good and it makes me feel good too. These certs let you do the same thing and they don't even cost you a penny.  wink 

Quoting FXramper (Reply 16):
I've got a handful of them ready to give out on my 25 Dec flights with AA.

What is your status level and how many did they send you?

I hope we give you lots of reasons to pass them out!


AJMIA
Lady it's a jet... not a kite.
 
Mcmax
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RE: AA Question

Mon Dec 04, 2006 5:15 pm

Quoting AJMIA (Reply 17):
What is your status level and how many did they send you?

I'm Gold, and received 6 certificates a month or so ago. I've handed out 3 already. I gave 1 to a pilot on a DFW-SNA flight who really went all out with information on the flight (not information-overload though)--he even pointed out when we were flying over Trinity in New Mexico (where the first nuclear test occurred). I gave another one to a FA in economy who made sure she smiled at every single passenger at every opportunity (a rare thing, these days). And, I gave one to another FA in FC this past week for great service on our flight to Kauai.

Quoting AJMIA (Reply 17):
Sometimes when someone has been nice or helpful toward you it is nice to give them something just to make their day. I usually give the guy at Publix who bags my groceries a buck and tell him thanks. It makes him feel good and it makes me feel good too. These certs let you do the same thing and they don't even cost you a penny.

I absolutely agree. You also get to write a comment on it to the employee if you want. I've handed mine out discreetly to the employee, and just said "Thanks for a great job." And the smile that comes onto the employee's face is worth it alone. I do hope it encourages the receipients to keep up the great work. (Although it seems many employees still don't know much about the program though).

--Max
De minimis non curat lex tamen ego curao
 
AA787823
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RE: AA Question

Mon Dec 04, 2006 10:55 pm

As far as recognition goes from AA, the one thing I really wish they would bring back are the perfect attendance awards. Not so much the 6 month, but the 5 year awards were great. Fee waived international any class, also valid for D3. That is worth FAR more to me than 25,000 advantage miles. I really do believe a 5 years of NEVER being sick or late deserves recognition.
F.U.R.P.....Families Under Reduced Pay
 
AIR757200
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RE: AA Question

Mon Dec 04, 2006 11:27 pm

Quoting ATLAaron (Reply 14):
The question him and I were wondering is what is in it for the customer?

Well, why not simply recognize good service? Doesn't have to be both-ways.

Quoting McMax (Reply 18):
I gave another one to a FA in economy who made sure she smiled at every single passenger at every opportunity (a rare thing, these days).

It's a good feeling when we get one. One day, I was working with a Gold member and she booked the wrong days on her reservation, so I took over at the ticket counter (she was sent over from the self-service area) and I was able to get her to final destination, and because the add-collect was cheaper if we put her in first-class, she liked that even more. So on her certificate, she wrote "He helped me with the reservation I screwed up" (I = her). We both got a good laugh from it. The other day, a Platinum (or EP, not sure) gave one to each one of us ticket counter agents, even though he used Self-Service. ..was extremely nice of him!  Smile

The first drawing was on Dec. 01 (for the November certificates), the winners will be announced Dec. 15. I believe the program is short-term and will be ending sometime next year (I think May 2007)-- perhaps replaced with another incentive program.

So, when you get your certificates, be sure to pass them out whenever you get great service, it does go a long way.  Smile
 
AJMIA
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RE: AA Question

Mon Dec 04, 2006 11:44 pm

Quoting AA787823 (Reply 19):
As far as recognition goes from AA, the one thing I really wish they would bring back are the perfect attendance awards.

I agree 100%. We have asked for them back on many occasions, but have been told by the company that they are not cost effective for two reasons...

1. It takes a lot of time for the supervisors to fill out the certs and then they must be excanged for paper tickets hand written on 426 stock. -- This could be overcome if the certs were given and used electronically.

2. We have been told that the difference in the amount of lost time before and after the program went away has been negligable. -- I am not sure if I believe this.

Do other airlines offer perfect attendance incentives? If so what are they??

AJMIA
Lady it's a jet... not a kite.
 
AA787823
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RE: AA Question

Mon Dec 04, 2006 11:52 pm

Quoting AJMIA (Reply 21):
I agree 100%. We have asked for them back on many occasions, but have been told by the company that they are not cost effective for two reasons...

1. It takes a lot of time for the supervisors to fill out the certs and then they must be excanged for paper tickets hand written on 426 stock. -- This could be overcome if the certs were given and used electronically.

2. We have been told that the difference in the amount of lost time before and after the program went away has been negligable. -- I am not sure if I believe this.

Do other airlines offer perfect attendance incentives? If so what are they

I dont think that the 5 year passes are handed out that much. Besides they could easily issue a special priority code in you travel profile for those who are eligible. Sure enough it was some bean counter with his MBA that has never worked a day in his life at the airport that came up with this one. Now if I ever get sick, I will call in. No incentive not to.
F.U.R.P.....Families Under Reduced Pay
 
AA767400
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RE: AA Question

Tue Dec 05, 2006 12:04 am

I remember being on a flight were I was working, and forgot to give a passenger a napkin with his drink. Whoops. In turn the guy gave the other 3 Flight Attendants these S.0.S certificates, And came up to me and said that I don't deserve one. I was floored by someone being so blunt about something like this. Oh well, it was a mistake by my part but I am not going to loose sleep over it. This was over 6 years ago, and now I give everyone a freaking napkin. lol.  silly 
"The low fares airline."
 
gh123
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RE: AA Question

Tue Dec 05, 2006 12:14 am

Although I get the service I pay for I'm delighted that AA has given me the opportunity to 'give a little back' to their staff who go that little bit further to make my flight a whole better experience!

It actually makes me feel more valued as a loyal customer as well. Everybody's happy!
 
AJMIA
Posts: 429
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RE: AA Question

Tue Dec 05, 2006 12:16 am

Quoting AA767400 (Reply 23):
I remember being on a flight were I was working, and forgot to give a passenger a napkin with his drink. Whoops. In turn the guy gave the other 3 Flight Attendants these S.0.S certificates, And came up to me and said that I don't deserve one. I was floored by someone being so blunt about something like this. Oh well, it was a mistake by my part but I am not going to loose sleep over it. This was over 6 years ago, and now I give everyone a freaking napkin. lol.

I wonder what he would have done if you had spilled the drink on him?  Smile

This brings up a valid point in that sometimes passengers would misuse the SOS cards as punishment, or a mini bribe for waivers, favors and free service items.

Occasionally when paying for ticket penalties and excess baggage, passengers would pull the corner of one out of their wallet or travel folder. When I charged the correct and full price the SOS would get tucked back in.

It is a great program, but just like everything else it has the potential to be abused.

AJMIA
Lady it's a jet... not a kite.
 
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fxramper
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RE: AA Question

Tue Dec 05, 2006 1:10 am

Quoting AJMIA (Reply 17):
What is your status level and how many did they send you?

I've been a platinum flyer with AA for a few years. ( I did lose status for about 3-4 months and was gold). I've got 10 to give out on 25 Dec flights. I'm thinking AA sent me the passes more than once, so I'm not sure what they send out in one mailing.

I do have a relative that is a Sr. International Captain. I'm sure AAdvantage doesn't care though...
 
AJMIA
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RE: AA Question

Tue Dec 05, 2006 1:41 am

Quoting FXramper (Reply 26):
I've been a platinum flyer with AA for a few years. ( I did lose status for about 3-4 months and was gold). I've got 10 to give out on 25 Dec flights. I'm thinking AA sent me the passes more than once, so I'm not sure what they send out in one mailing.

Check the certificate numbers. Each one should have a unique number. If any of them have same number you got dupes. If they all have different numbers then you really have ten.

Have fun giving them out.

AJMIA
Lady it's a jet... not a kite.
 
AA787823
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RE: AA Question

Tue Dec 05, 2006 1:48 am

Quoting AJMIA (Reply 25):
This brings up a valid point in that sometimes passengers would misuse the SOS cards as punishment, or a mini bribe for waivers, favors and free service items.

The young good looking female employees always had a HUGE unfair advantage to ugly male umployees like myself....

I had a female agent get 10 in one day, she wore her hair in pig tails and really really flirted with all the plats and exec plats in line and acted all giggily and it worked like a charm.....
F.U.R.P.....Families Under Reduced Pay
 
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fxramper
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RE: AA Question

Tue Dec 05, 2006 1:48 am

Quoting AJMIA (Reply 27):
Check the certificate numbers. Each one should have a unique number. If any of them have same number you got dupes. If they all have different numbers then you really have ten.

I'm sure they are all unique. I wanted to give out bottles of Goldschlager but they'll be on duty when I'm at the airport.  bouncy 
 
jetdeltamsy
Posts: 2688
Joined: Tue Nov 14, 2000 11:51 am

RE: AA Question

Tue Dec 05, 2006 6:37 am

Quoting AJMIA (Reply 17):
Quoting Jetdeltamsy (Reply 13):
Because a confirmed seat that gets you the same level of service as a revenue passenger is VERY valuable to us.

To the credit of my co-workers at AA, I always receive the same level of service that revenue passengers get. Even when I am traveling in first class. I never feel like a second class citizen when I travel on a pass. The only thing I get from having a confirmed revenue seat is the peace of mind of knowing that I will 100% for sure get on the flight.

That's not what i meant at all. I meant that you get a confirmed seat, are eligible for denied boarding compensation, rerouting on other airlines if necessary...all of that.

Of course you are treated the same as the passengers when you are flying. The passengers aren't supposed to know you are riding for (almost) free.
Tired of airline bankruptcies....EA/PA/TW and finally DL.
 
AJMIA
Posts: 429
Joined: Wed Dec 14, 2005 11:29 pm

RE: AA Question

Tue Dec 05, 2006 9:39 pm

Quoting Jetdeltamsy (Reply 30):
That's not what i meant at all. I meant that you get a confirmed seat, are eligible for denied boarding compensation, rerouting on other airlines if necessary...all of that.

Ah OK. My bad. I did not realize that is what you meant. When I think level of service I think about the level of customer service and how I am treated.

Actually confirmed seats, DBC, and rerouting are not such a big deal to me. I travel about once a month and in my whole 15.5 years at AA I have only been left behind four times.

If I win the 25K miles I will probably give them to one of my non airline employee friends.

AJMIA
Lady it's a jet... not a kite.