Good Evening Everyone,
I have some friends travelling to SAL tomorrow from YHZ (actually YHZ-EWR-IAH-SAL) and are booked on CO out and back (from what I can see it's a "Y" booking code all the way). They are both elderly and hard of hearing (one pax is deaf in one ear and only has 15% hearing in the other) and therefore will need some help locating gates, navigating around the airports and making sure they're aware of boarding announcements and such.
Online I've looked at the different options from the drop down menu on their reservation, but none meet the MAAS (Meet and Assist) code that I'm used to using with carriers such as AC. I know MAAS is dependent on staffing and such, but I'd just like to know soemone will be close by to help them if need be.
Does CO offer this type of service to it's passengers and how can I go about getting it added to their reservation? Any CO staff on tonight that can give me advice?