speedbird203
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British Airways Seat Requests Stopped?

Wed Dec 06, 2006 10:19 pm

Hello, I was checking my booking, Even though i will cancel the return leg as i will now remain in the UK, I was looking at the shortcuts on BA's Manage My Booking, And usually it says Request A Seat, Now it just says seating, It doesn't let you select a seat, And it doesn't give the usual message of regrettably we have reached our limit of pre-allocation, I was puzzled and wondered what changed? Could anybody tell me?
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edina
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 10:21 pm

I just booked a SHuttle from GLA-LHR 2 hours ago for the 26th Dec & had full seat selection.....non discounted fare though...
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speedbird203
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 10:23 pm

Quoting Edina (Reply 1):
I just booked a SHuttle from GLA-LHR 2 hours ago for the 26th Dec & had full seat selection.....non discounted fare though...

That's strange, Sorry may oh helped if i said which route it was, Its British Airways flight 203 from LHR-DTW, 767-300.
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baflyer
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 10:29 pm

Have a look at this link for the new pre-selection policy.....

https://www.britishairways.com/travel/mmbseatingpolicy/execclub/_gf/en_gb
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richardw
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 10:40 pm

Looks like you can't pick your longhaul seat even when you've been ticketed, which is bonkers IMHO.
 
speedbird203
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 11:07 pm

I have lost ALOT of interest in British Airways, They suck, I usually fly LHR-DTW often with them, But now i will defiantly fly with Northwest Airlines.
That is my opinion, British Airways cancelled my DTW-LHR flight last month, I did get transferred to NWA, But the way the handled things was beyond the joke.
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scbriml
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 11:26 pm

Quoting Richardw (Reply 4):
Looks like you can't pick your longhaul seat even when you've been ticketed, which is bonkers IMHO.

 confused 

The site says for the following pax:
Gold & Silver EC pax
F pax
Flexible J/C/W/Y
Pax with infants

Quote:
The above customers can choose their seat at the time of booking and change at any time until they have checked in.
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KaiGywer
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 11:36 pm

Quoting Richardw (Reply 4):
Looks like you can't pick your longhaul seat even when you've been ticketed, which is bonkers IMHO.

This is the ones you WANT to be able to pick. Who cares if you can't select a seat on a one hour flight, but if I'm gonna be stuck inside a metal tube for hours I want a good seat
“Once you have tasted flight, you will forever walk the earth with your eyes turned skyward, for there you have been, an
 
richcandy
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RE: British Airways Seat Requests Stopped?

Wed Dec 06, 2006 11:48 pm

Hi


Our BA rep said that this is due to T5. What they are trying to do is to get the majority of pax to check-in on line. As when they move to T5 BA will have less check in desks than they have now. I guess they think by not letting most of their passengers select their seats until check-in it will encourage pax to check in on line.

I think this is a bad move and they will go back on this. Lots of leisure passenger now pay to travel club world. I know that as soon as we start telling clients that they cannot pick their seat before check-in they will want to change to another carrier. If you were travelling with someone else would you pay for a club class seat on BA if there was no guarantee that you could not sit together?

Rich
 
Bongodog1964
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 12:13 am

Surely one of the reasons for this is to speed up check in, as seats will be preallocated to both the customers who really matter to BA (executive club gold & silver etc) and to those who need to be seated together (familys with children etc)

This should result in not upsetting the customers who pay the most, and less need to reallocate seats due to family groups checking in at the last minute.

With regard to the comment over upsetting people in club world who can't then sit together, surely the club world layout makes sitting intimately close a near impossibility. I personally would much prefer to sit adjacent to my family, but realise that theres a good probability in club world that we might be separated by an aisle.

My wife and I once travelled to Hong Kong stuck in the middle of a block of 4 seats with an unaccompanied passenger in the aisle seat each side, because they had managed to secure pre allocated seats. From this experience I can see the problems that can arise from lots of pre allocation.

Finally the existing system had a pre allocation limit which in my experience was often reached, so it wasn't that wonderful really.
 
acefreighter
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 1:36 am

And remember you can check-in on-line from 24hrs before departure (I think thats 23hrs ex USA) so you can secure a seat then.
 
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Vasu
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 1:49 am

This makes no sense at all (to me anyway)...

They're trying to ENCOURAGE more people to check in online... so why would they remove the main "perk" of doing so?!
 
LHR777
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 1:58 am

Here's the thing - when online check-in opens up 24 hours before departure, you now have the entire seat map of available seats at your disposal. This includes bulkheads and exits, unless they've been blocked for customers with infants (bulkheads) and Executive Club card holders (exits/bulkheads). So, as a customer, you actually have more choice of your assigned seat if you check-in online, as opposed to checking-in at the airport.

It's simple really - check-in online, get your choice of seat. Leave it to the airport, get what's left.

Important thing to remember is this - once the boarding pass is issued, there will be no facility to change the seat at the departure gate.

The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.
 
richardw
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 2:02 am

Quoting Bongodog1964 (Reply 9):
the existing system had a pre allocation limit which in my experience was often reached, so it wasn't that wonderful really.

But sometimes the passenger levels went back below the pre-allocation limit and you could choose your seat. This happened to me recently.

Long haul seat choice is very important to me, I'm now less likely to fly BA long haul now.
 
Bongodog1964
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 2:02 am

Quoting Vasu (Reply 11):
This makes no sense at all (to me anyway)...

They're trying to ENCOURAGE more people to check in online... so why would they remove the main "perk" of doing so?!

No I think you have misinterpreted it, they are making choose your seat the main perk of online check in; for any non frequent flier without children you will need to do online check in to get a good seat.
 
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Vasu
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 2:29 am

Quoting Bongodog1964 (Reply 14):
No I think you have misinterpreted it, they are making choose your seat the main perk of online check in; for any non frequent flier without children you will need to do online check in to get a good seat.

Thanks! Yes I did misinterpret it...
 
speedbird203
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 7:49 am

It is all a bit crazy, I do understand it and everything but i just won't fly British Airways anymore, I feel like something new lol.
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tcxdegsy
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 7:51 am

Quoting LHR777 (Reply 12):
The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.

So does this mean they won't or can't do any selective or discretionary upgrading?
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rdwootty
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 7:58 am

This is the begininning of the "Ryanair" style of service. If I cannot book seats for my clients on BA then it will be easier for me to suggest they fly with another airline that WILL allow the clients the service the require....What a negative thing to do.
 
LHR777
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:01 am

Quoting TCXDegsy (Reply 17):
So does this mean they won't or can't do any selective or discretionary upgrading?

Well, in case you didn't realise, selective or discretionary upgrades aren't actually done by the gate staff, but remotely, via the Flight Management Unit. The gate staff just print the boarding passes.
 
speedbird203
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:01 am

Quoting Rdwootty (Reply 18):
This is the begininning of the "Ryanair" style of service. If I cannot book seats for my clients on BA then it will be easier for me to suggest they fly with another airline that WILL allow the clients the service the require....What a negative thing to do.

I agree with this statement, I didn't think much of it at first, And didn't look at the professional side to it either, But now i read every ones post, I understand it and think its pathetic.
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BALAX
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:36 am

Simple, it's a new seatig policy. Go to the website and you'll see the information. You can select your seats up to 24 hours before the flight, including emergency exit row seats, bulkheas, upper deck,etc.
 
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PA110
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:37 am

These days, BA is allocating an asburdly small percentage of seats for pre-selection if you are booked in any discounted fare category. For those traveling in Club World or World Traveler Plus, it seems to be no more than 3-4 seats per cabin.

While I understand the need to differentiate the product by providing more perks for the highest yielding passengers, it does tend to alienate an overall larger number of customers.
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timboflier215
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:49 am

Quoting PA110 (Reply 22):
While I understand the need to differentiate the product by providing more perks for the highest yielding passengers, it does tend to alienate an overall larger number of customers.

BA are fast heading down the route of not caring about pax in the cheapest seats who are not regular fliers - they want to please thei higher yielding pax and those who fly with them often. It makes business sense, even if you do alienate a large group of people.
 
BALAX
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 9:01 am

Depending on the market, but BA tends to have large tour groups and those will also be preallocated in advance. In the end most passengers will have more freedom to select their own seats as long as it's within the 24 hour period before the flight.
 
daron4000
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 9:22 am

However, I think that BA is alienating another group. Lesiure passengers who will book Club seats well in advance for summer holidays etc. will usually not ticket full C. Thus, these leisure travellers, usually families but not necessarily with infants, are screwed. Imagine a family of four on a High J 747. One person is assigned the upper deck, another the mini cabin and two more in the second part. Not only does this seperate the family and cause a concern if there were a safety issue but it also leaves kids alone among full paying J pax, which has been a discussion topic of great concern today on these boards. Further, even if you were a business traveller, you wouldn't want to pay full C if the ticket didn't need to be refundable, but you'd pay the cheaper fare and wouldn't be able to select seats. Then there are those who can't check in online. All I can say is that this will just cause problems during the boarding process and mess everything up, plus it will give BA a bad reputation, especially if they will be compared to airlines like Southwest. Lastly, the reason for this mess is ridiculous. As a full service airline building a new terminal, they should allocate more desks, not less, it seems like a nightmare just from the start.
 
tcxdegsy
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 9:53 am

Quoting LHR777 (Reply 12):
The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.



Quoting LHR777 (Reply 19):
Well, in case you didn't realise, selective or discretionary upgrades aren't actually done by the gate staff, but remotely, via the Flight Management Unit. The gate staff just print the boarding passes.

Doesn't that defeat the "no seats will be re-issued or changed" theory? Having a passenger step up to board, only to have to wait whilst their pass is 'bounced' by gate machine, forcing the Agent to reprint a new Pass is hardly what I'd call a "clean gate", and holds up the queues.

I do think that removal of seat selections is a small but important benefit that most airlines offer as part of the Online Booking process, and it could be the straw that breaks the camel's back for some customers who will decide to book with other airlines, especially if there is no price advantage to BA.
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fbgdavidson
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 10:02 am

Quoting SpeedBird203 (Reply 5):
I have lost ALOT of interest in British Airways, They suck, I usually fly LHR-DTW often with them, But now i will defiantly fly with Northwest Airlines.

Talk about cutting off your nose to spite your face! Changing airline over a pre-assigned seat that isn't a massive loss of benefit anyways??

The sad thing is if you'd book First like you mentioned you'd have got a pre-assigned seat. http://www1.airliners.net/discussions/aviation_polls/read.main/102965/
"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
 
speedbird203
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 7:18 pm

Quoting Fbgdavidson (Reply 27):
Talk about cutting off your nose to spite your face! Changing airline over a pre-assigned seat that isn't a massive loss of benefit anyways??

Its not just like that at all, I am a regular long haul flyer with BA, And over the last 2 flights i have considered trying something new, I do really like there 767's that on the route and i won't criticize there in flight service because i think its nice, Also i like the new AVOD system on board there 767s now. In my honest opinion knowing me i will travel with BA still, Due to the departure and arrival times there alot better, I'm not fussy with who i fly although i tend to book my ticket pending airline loyalty.
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BALAX
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:06 pm

Quoting SpeedBird203 (Reply 28):
Its not just like that at all, I am a regular long haul flyer with BA, And over the last 2 flights i have considered trying something new, I do really like there 767's that on the route and i won't criticize there in flight service because i think its nice, Also i like the new AVOD system on board there 767s now. In my honest opinion knowing me i will travel with BA still, Due to the departure and arrival times there alot better, I'm not fussy with who i fly although i tend to book my ticket pending airline loyalty

I'm confused, you like BA now or don't you? Look the seat plan is now available to Premiums, First, Club passengers. Those with special needs will be accomodated still. 24 hours before your flight, you can then select from a handful of seats. It's not the worst thing. Instead of BA having to deal with a lot of seat changes, the pax has control of the seats, except for a few. Nothing that can't be handled.
 
Bongodog1964
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:24 pm

Quoting Daron4000 (Reply 25):
However, I think that BA is alienating another group. Lesiure passengers who will book Club seats well in advance for summer holidays etc. will usually not ticket full C. Thus, these leisure travellers, usually families but not necessarily with infants, are screwed. Imagine a family of four on a High J 747. One person is assigned the upper deck, another the mini cabin and two more in the second part. Not only does this seperate the family and cause a concern if there were a safety issue but it also leaves kids alone among full paying J pax, which has been a discussion topic of great concern today on these boards. Further, even if you were a business traveller, you wouldn't want to pay full C if the ticket didn't need to be refundable, but you'd pay the cheaper fare and wouldn't be able to select seats. Then there are those who can't check in online. All I can say is that this will just cause problems during the boarding process and mess everything up, plus it will give BA a bad reputation, especially if they will be compared to airlines like Southwest. Lastly, the reason for this mess is ridiculous. As a full service airline building a new terminal, they should allocate more desks, not less, it seems like a nightmare just from the start.

Under the new sysytem familys will be allocated seats together prior to online check in opening, so your scenario doesn't apply.

Regarding check in desks at T5, it seems whether we like or not, self service is becoming a way of life in the UK; we now have self service supermarket checkouts as one example, they are optional at the moment but who knows for the future.

I have a slightly horrible prediction that check in desks are an endangered species, we will soon only liaise with a human at check in if theres a problem.
 
Sketty222
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 8:41 pm

The seating policy also allows families / people with additional needs to have their seats allocated 3days before departure. This is done automatically and then these passengers can use manage my booking to rearrange their seats if they want to. The whole of the seating plan will be shown to them I believe.

BA have researched this and over 75% of Gold and Silver card members believe the new policy is a positive change. 50% of these advise that would choose BA more often and over 50% of families belive this is a positive change also

Lee
There's flying and then there's flying
 
speedbird203
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 9:38 pm

Quoting BALAX (Reply 29):
I'm confused, you like BA now or don't you? Look the seat plan is now available to Premiums, First, Club passengers. Those with special needs will be accommodated still. 24 hours before your flight, you can then select from a handful of seats. It's not the worst thing. Instead of BA having to deal with a lot of seat changes, the pax has control of the seats, except for a few. Nothing that can't be handled.

Sorry, wasn't my intentions, I do like BA i have always been a regular flyer, I'm just disappointed with the changes, It isn't such a big deal, And i don't want to make it a big deal, What i meant with other airlines aswell is just a change, I have heard Delta, Lufthansa, American, United are good airlines and some of them i haven't flown with, It would just be another interesting experience i mean i'd fly United just to listen to that Channel 9 lol.
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TLVFred
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 9:58 pm

I am flying with a family of 5 Club World LHR-JFK shortly. Blue card holders so no pre-booking. 4 seats available at lower price, 1 at higher price (but not fully fexible). The 3 day family rule ONLY applies if they are on the same booking. So 4 will be allocated 3 days before, the last will have to hope we can get 1 seat next to the other 4. We are paying £10,000 ($20,000) and we cant even choose a seat or sit next to each other. Why dont we fly virgin and we can choose seats now?
 
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OA260
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 10:48 pm

I think they should have allowed seat selection in all classes and do what other airlines do and dont let you pre assign exit rows and premium seats unless you are a Silver or Gold member. That would be a fairer system.
 
Bongodog1964
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RE: British Airways Seat Requests Stopped?

Thu Dec 07, 2006 10:53 pm

Quoting TLVFred (Reply 33):
I am flying with a family of 5 Club World LHR-JFK shortly. Blue card holders so no pre-booking. 4 seats available at lower price, 1 at higher price (but not fully fexible). The 3 day family rule ONLY applies if they are on the same booking. So 4 will be allocated 3 days before, the last will have to hope we can get 1 seat next to the other 4. We are paying £10,000 ($20,000) and we cant even choose a seat or sit next to each other. Why dont we fly virgin and we can choose seats now?

If you used the single booking for one of your children, would they have to take that into consideration, and treat it accordingly ? as they normally have to seat children near parents if possible ?
 
TLVFred
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 3:02 am

You cant book a child on their own - has to be done by phone as an 'unaccompanied minor', which in this case they are not.
 
Speedbird2155
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 5:19 am

This policy has now been operational for the past 2 days and except for the initial 'teething' problems, there have been relatively few complaints from passengers about this. Furthermore, there was a trial of this during the summer on various routes and the feedback from passengers on those flights was overwhelmingly positive.

Will this policy be a nightmare for travelers, time will tell, but from my experience so far, it's been okay.
 
BA787
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 5:41 am

Quoting LHR777 (Reply 12):
Here's the thing - when online check-in opens up 24 hours before departure, you now have the entire seat map of available seats at your disposal. This includes bulkheads and exits, unless they've been blocked for customers with infants (bulkheads) and Executive Club card holders (exits/bulkheads). So, as a customer, you actually have more choice of your assigned seat if you check-in online, as opposed to checking-in at the airport.

It's simple really - check-in online, get your choice of seat. Leave it to the airport, get what's left.

Important thing to remember is this - once the boarding pass is issued, there will be no facility to change the seat at the departure gate.

The whole new seating policy is designed to create a 'clean gate' environment for Terminal 5, where flights will be boarded via Intelligent Gate Readers (IGR) only, and no seats will be re-issued or changed.

Thanks for making this thread a lot clearer and actually providing some real knowledge. If what you say is correct (you normally are) then I see why they are doing it.

Quoting Rdwootty (Reply 18):

Tell your clinets to check in online for pre assigned seats, its quite simple.

And I must point out, any negative thing BA does to the passenger service is so that the passengers still have an airline to fly on Big grin BA has to move with the times or it will be left behind.

Now I can guarantee you that a whole suit of airlines will follow BA's actions  Wink
 
LHR777
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 6:01 am

Quoting BA787 (Reply 38):
Thanks for making this thread a lot clearer and actually providing some real knowledge. If what you say is correct (you normally are) then I see why they are doing it.

My pleasure. Respect to you, my friend!  Smile

I'm concerned by one thing - as mentioned above:

Quoting TCXDegsy (Reply 26):
Doesn't that defeat the "no seats will be re-issued or changed" theory? Having a passenger step up to board, only to have to wait whilst their pass is bounced by gate machine, forcing the Agent to reprint a new Pass is hardly what I'd call a "clean gate", and holds up the queues.

I think this is going to be alleviated by the use of the compliance points prior to boarding. Security scan your boarding pass, if it's changed, it gets reissued, before you get anywhere near an IGR. Unless there's something else afoot....?

Doing the job I do at BA, I've already come to love the new seat policy. It makes trimming an aircraft SO much easier!!
 
Sketty222
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 6:54 am

Everyone Ive spoken to today at work with regards to seating kimd of gets disgruntled, then once you explain the process to them they kind of chill out and release that, 'yes' because we're travelling as a family we'll get seats allocated before everyone else (bar gold,silver and infanst)

Quoting LHR777 (Reply 12):
when online check-in opens up 24 hours before departure, you now have the entire seat map of available seats at your disposal. This includes bulkheads and exits, unless they've been blocked for customers with infants (bulkheads) and Executive Club card holders (exits/bulkheads). So, as a customer, you actually have more choice of your assigned seat if you check-in online, as opposed to checking-in at the airport.

Well done LHR777, very well explained. As you will probably agree, the sooner our passengers understand the policy the more they'll start to like it.

Welcome to my respected user list.

Lee
There's flying and then there's flying
 
Bongodog1964
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 7:12 am

On balance this looks good to me; I have however got to explain to the mother in law that she will have to get me to check her in on line if she wants to have a good seat choice, thats the difficult bit.
 
Sketty222
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 7:15 am

Ahhh, the dreaded mother-in-law. Ive got one of those going to OZ in the spring and didnt even think of that.  banghead 
There's flying and then there's flying
 
fbgdavidson
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RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 7:42 am

Quoting TLVFred (Reply 33):
I am flying with a family of 5 Club World LHR-JFK shortly. Blue card holders so no pre-booking. 4 seats available at lower price, 1 at higher price (but not fully fexible). The 3 day family rule ONLY applies if they are on the same booking. So 4 will be allocated 3 days before, the last will have to hope we can get 1 seat next to the other 4. We are paying £10,000 ($20,000) and we cant even choose a seat or sit next to each other. Why dont we fly virgin and we can choose seats now?


Phone BA and ask for a Total Complete Party (TCP). I used this for an upcoming trip with my wife. As a BA Gold I get pick of certain better seats, but my wife as a BA Silver doesn't. After the Total Complete Party then we were able to both take advantage of the better seats. I don't know if TCP works just for getting the 'Gold seats' but it sounds fairly generic. Worth a phone call at least.

You could fly Virgin if you want but £2500pp sounds pretty good on the JFK route. Although perhaps you should have booked through the recent promo. LHR-JFK-LHR was about £1300 return   

[Edited 2006-12-07 23:49:12]
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cusaeng
Posts: 90
Joined: Thu Jan 12, 2006 8:27 pm

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 10:02 am

Quoting TLVFred (Reply 33):
I am flying with a family of 5 Club World LHR-JFK shortly. Blue card holders so no pre-booking. 4 seats available at lower price, 1 at higher price (but not fully fexible). The 3 day family rule ONLY applies if they are on the same booking. So 4 will be allocated 3 days before, the last will have to hope we can get 1 seat next to the other 4. We are paying £10,000 ($20,000) and we cant even choose a seat or sit next to each other. Why dont we fly virgin and we can choose seats now?



Quoting Fbgdavidson (Reply 43):
Phone BA and ask for a Total Complete Party (TCP). I used this for an upcoming trip with my wife. As a BA Gold I get pick of certain better seats, but my wife as a BA Silver doesn't. After the Total Complete Party then we were able to both take advantage of the better seats. I don't know if TCP works just for getting the 'Gold seats' but it sounds fairly generic. Worth a phone call at least.

From the info we have the tcp remark needs to be put in a booking with a child remark for it to open up the seating to all passengers. So in theory if your agent has booked the child in the correct way then three days prior to travel the seat map will be open to all of the tcp bookings.
so the name needs to have the (chd) remark, if not it wont work.

As for the seating for exec card holders I believe this will no longer work. So if you are traveling with passenger's who will not normally have access to pre allocated seating you will need to be booked on the same pnr locator to use your gold / silver status to book seats.

That seams dum to myself but if I am mistaken i am sure one of my co workers will correct me.
regards
cusaeng :P
I wanna fly but they wont let me :( grr
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 10:40 am

Quoting Fbgdavidson (Reply 43):
Phone BA and ask for a Total Complete Party (TCP). I used this for an upcoming trip with my wife. As a BA Gold I get pick of certain better seats, but my wife as a BA Silver doesn't. After the Total Complete Party then we were able to both take advantage of the better seats. I don't know if TCP works just for getting the 'Gold seats' but it sounds fairly generic. Worth a phone call at least.

The 'TCP' will not by itself change the seatmap that you are displayed. The TCP just allows manual remarks to be added to a booking that a human being will see and act accordingly (hopefully). It WILL NOT give the 'ineligible' booking the entitlements that a Gold card booking will have - these entitlements are automatically generated by the FQTV element which contains FF status.

It certainly worthwhile doing the old TCP'ing, but you will not usually know the efficacy of this until check-in (or if the seat fairies have been sniffing around).

If TCP'ing was so easy and automated, then savvy travel agents would make hellacious amounts of bookings for their über clientele, TCP them with their not so über clients, and then cancel Mr Gold's (unticketed) booking.

There will undoubtedly be work-arounds to help some people (such as whacking in a UNMR or WCHS request and then removing it) but as this is completely against corporate policy (however wise or misguided this might be), I'm sure that BA staff will be fairly reluctant to do this.

But there's nothing to stop someone from complaining (a la Heather Mills) that they need a wheelchair (and cannot ascend aircraft steps!), sort out their seating and then, owing to the wonders of the NHS, cancel the wheelchair request at a later date.
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tymnbalewne
Posts: 714
Joined: Mon Mar 21, 2005 3:06 am

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 1:38 pm

Quoting BAxMAN (Reply 45):
But there's nothing to stop someone from complaining (a la Heather Mills) that they need a wheelchair (and cannot ascend aircraft steps!), sort out their seating and then, owing to the wonders of the NHS, cancel the wheelchair request at a later date.

Actually, from what I'm told...if you put in a wheelchair (and it can't be the run-of-the-mill WCHR) to book a seat, and then cancel the wheelchair, the seat will be cancelled too.

C.
Dewmanair...begins with Dew
 
BAxMAN
Posts: 654
Joined: Fri May 28, 2004 7:51 am

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 2:07 pm

Quoting TymnBalewne (Reply 46):
Actually, from what I'm told...if you put in a wheelchair (and it can't be the run-of-the-mill WCHR) to book a seat, and then cancel the wheelchair, the seat will be cancelled too.

It certainly worked until last week. I don't know whether the system has been tweaked since the new policy was introduced but this glitch was more of an Amadeus 'feature' rather than being BA specific. It was only if you amended the actual flight itself (ie, the booking class) that you wold lose everything associated with the flight.

Been a long time since I did any seat requests (thank Christ) but there will be a workaround somewhere for those who are persistent enough (if the WCHS loophole has been straightened out).
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Sketty222
Posts: 904
Joined: Sat Mar 04, 2006 6:36 am

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 7:46 pm

Quoting TymnBalewne (Reply 46):
Actually, from what I'm told...if you put in a wheelchair (and it can't be the run-of-the-mill WCHR) to book a seat, and then cancel the wheelchair, the seat will be cancelled too.

Your exactly right. This has been the situation for the last couple of months as far as I was aware

Lee
There's flying and then there's flying
 
UKCO
Posts: 70
Joined: Fri May 12, 2006 10:15 am

RE: British Airways Seat Requests Stopped?

Fri Dec 08, 2006 8:15 pm

BA have to be the most over-rated airline in the UK and this type of policy just re-inforces that. I'm sorry to say but BA seems to be very non customer oriented on the ground. I changed my custom to CO a while ago. They have an excellent seat booking system to fit with their good level of service.