ExpressJet_ERJ
Topic Author
Posts: 677
Joined: Wed Oct 31, 2001 9:31 am

Anyone Here Work CSR Or Ramp For AirTran

Wed Dec 20, 2006 7:15 am

My sister just got hired by AirTran for Customer Service/Ramp in Tampa, she is very nervous about training. I am curious if anyone here might have some info I could pass along to her. She is concerned about passing training.

Thanks
ETOPS...Engines Turn Or People Swim
 
airtran737
Posts: 3235
Joined: Mon Apr 05, 2004 3:47 am

RE: Anyone Here Work CSR Or Ramp For AirTran

Wed Dec 20, 2006 7:24 am

Quoting ExpressJet_ERJ (Thread starter):
My sister just got hired by AirTran for Customer Service/Ramp in Tampa, she is very nervous about training. I am curious if anyone here might have some info I could pass along to her. She is concerned about passing training.

I was a CSR/Ramp Supervisor for FL for four and a half years. I just left in October. Training is not that hard. It is intense, but the workload is manageable. If your sister can read, and has common sense, she should be able to pass. She should be prepared to work when she gets to TPA, it's a busy station that is always short of staff. Good luck to her, and welcome her to the most ass backwards airline ever to grace the skies (but I still love it).
Nice Trip Report!!! Great Pics, thanks for posting!!!! B747Forever
 
ExpressJet_ERJ
Topic Author
Posts: 677
Joined: Wed Oct 31, 2001 9:31 am

RE: Anyone Here Work CSR Or Ramp For AirTran

Wed Dec 20, 2006 12:29 pm

Is training double occupancy?
ETOPS...Engines Turn Or People Swim
 
iad51fl
Posts: 161
Joined: Thu Dec 14, 2006 3:21 pm

RE: Anyone Here Work CSR Or Ramp For AirTran

Wed Dec 20, 2006 12:50 pm

Yep, she should prepare for a roommate. Tell her not to worry about the training... just study her city codes, and the material handed out in class. They will try to scare the class with stories about people getting "dismissed" from training because of this and that.... but as long as she has a good head on her shoulders she should do ok. Here are a few tips:

1. DONT WALK ON THE GRASS. (she will know what it means when she gets to the training center)
2. DO NOT BE LATE FOR THE SHUTTLE (the driver is a nice lady....but she WILL leave you)
3. PACK A LUNCH (there are not any resturants in walking distance to the training center, they do provide a caterer (chik fil a M & W and a bbq place on T & T) the food is good.... but they have a store run to go get stuff I suggest getting stuff for lunch there and bringing it with you.
4. STUDY SESSIONS AT B-52's
5. KILL THE TRAINEE F/A's WITH KINDNESS (they will usually open up, not all but some)

I did the training thing with FL in Sep so its fresh on my mind.

E-Mail me if you have any other questions.

Chris
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