JACK02116
Posts: 48
Joined: Tue Apr 25, 2006 11:53 pm

BA Online Seat Selection

Mon Jan 01, 2007 9:09 pm

Has anyone experienced problems with BA online seat selection?

I recently booked 2 seats in First LHR/DEL and selected 1A and 1K which are next to each other. I got email confirmation of the seat selection. In the last few days I received an email telling me "as per my request" the seats have been changed and now we are at opposite corners of the First cabin. Needless to say I did not request the seat changes. BA cant explain what happened but gave me some bull about an equipment change (ie from a 744 to another 744 ...... with identical layouts in first!!). Of course now our original reserved seats have been assigned to another passenger!!

More worryingly, the agent told me that since the 'new improved' online seat selection went live they now are unable to make manual changes until the flight opens for check-in 24 hrs before departnure - the seating department who used to be able to do this has apparently been disbanded! So even though the flight was wide open when I booked, we are both Glod Card Holders and the tickets cost a load of money it seems its pot luck whether we will be able to sit together even though BA can see the problem is a technical one ie their problem!!!

Anyone got any similar experience of this and if so were you able to sort it?
 
cusaeng
Posts: 90
Joined: Thu Jan 12, 2006 8:27 pm

RE: BA Online Seat Selection

Mon Jan 01, 2007 9:14 pm

being gold card holders and traveling in first you should be able to change them online again or via ba customer services. ba customer support cant do much for you once on line check in opens.

cusaeng
I wanna fly but they wont let me :( grr
 
JACK02116
Posts: 48
Joined: Tue Apr 25, 2006 11:53 pm

RE: BA Online Seat Selection

Mon Jan 01, 2007 9:21 pm

Unfortunately our original seats were allocated elsewhere during the mix-up and little else available to move to on-line. Customer services although helpful said they could do nothing until check-in opens, but hopefully they will be able to resolve then.

It is slightly worrying though when a seat selection is lost somewhere in the system for no reason, turns the whole process in to something of a lottery esp now when on-line checkin opens its a free for all with all passengers being able to see all unreserved seats!
 
GBOAC
Posts: 213
Joined: Sat Dec 20, 2003 8:48 pm

RE: BA Online Seat Selection

Mon Jan 01, 2007 9:43 pm

1AK are Gold/Premier only now. Apparently, the only special Gold seats left  Sad There was a bug that meant Gold + Non-Gold on the same PNR couldn't get them either, but this should now have been fixed. All other seats are (in theory) open to Gold/Silver/oneEmerald/Sapphire + companions on the same PNR and Full Fare tickets only now. Nobody else can pre-assign...OLCI is the first chance.
 
JACK02116
Posts: 48
Joined: Tue Apr 25, 2006 11:53 pm

RE: BA Online Seat Selection

Mon Jan 01, 2007 10:20 pm

Hmmm - so another gold perk bites the dust!! Getting more and more difficult to see the real benefit of Gold over Silver these days!!!

Is it now also the case that Upper Deck 744 is also open to more people for seat selection?
 
GBOAC
Posts: 213
Joined: Sat Dec 20, 2003 8:48 pm

RE: BA Online Seat Selection

Mon Jan 01, 2007 10:53 pm

Quoting JACK02116 (Reply 4):
Is it now also the case that Upper Deck 744 is also open to more people for seat selection?

Indeed. I have been told there are no more Gold seats in the old sense (apart from 1AK). Gold and Silver now get access to whatever is not already assigned - including the best UD seats  

This new policy is just plain stupid - BA have managed to seriously piss off many Golds and also all Blues. The only people who benefit as far as I can see are Silvers. The policy need not be so silly...everyone would win if BA would:

1. Open all seats to be pre-assigned (the ONLY good move here)
2. Give access to the best, say, 20% just to Prem/Gold/Emerald (+ companions) - 1AK, first row of CE, rows 62-64 on the UD, etc.
3. Give access to the next best, say, 40% to Prem/Gold/Silver/Emerald/Sapphire (+ companions) and Full Fare
4. Let Blues/Ruby pre-assign whatever is left (i.e. so people can sit together and have some peace of mind)

Sigh. This - combined with the impending stupid checked baggage changes and the general checked baggage chaos at LHR already - is leaving me (and others) increasingly disillusioned with BA. I have forward bookings in 2007 but now my (comped and previously not very well used) *G card is already seeing business I'd have blindly given BA before. "We know you have a choice" - indeed...  

[Edited 2007-01-01 15:03:15]
 
ANother
Posts: 1833
Joined: Thu Nov 03, 2005 2:47 am

RE: BA Online Seat Selection

Tue Jan 02, 2007 12:00 am

Quoting GBOAC (Reply 5):
"We know you have a choice"

Couldn't agree more. Although Gold with buckets of unused miles the only time I now fly BA is when I'm told to by the Corporate Travel department.

Heathrow, I never want to transfer via there again. I know it's BAA and not BA causing problems through security, but still. BA should have the clout to kick BA's A** and get that damn thing working. T4 just a mess of shops, too bad nothing I want to buy and the BA lounges are a joke (all of them). Overcrowded, crappy food. My wife complains that it is impossible to get any treatments at the spa and wants to know why I can't arrange it for her. Make a booking? Sorry, not possible.

Hoping to travel, on miles, to Vancouver next Christmas - pity the only chance I'll have will be to book in January.

No BA Gold ain't what it used to be.
 
GBOAC
Posts: 213
Joined: Sat Dec 20, 2003 8:48 pm

RE: BA Online Seat Selection

Tue Jan 02, 2007 12:21 am

Quoting ANother (Reply 6):
Couldn't agree more. Although Gold with buckets of unused miles the only time I now fly BA is when I'm told to by the Corporate Travel department.

Well, I wouldn't go that far personally yet...but the thing is, I find myself feeling like I'm flying BA (especially on leisure flights) in spite of the silly policies rather than just 'by default'. It's just beginning to feel more of a chore  Sad On the plus side, the overriding reason I (and many others I'm sure) don't run away completely is that the longhaul product is very good (especially with its recent revamps) but most of all, the majority of crews are fantastic. All my gripes about the stupid policy stuff, cutbacks, etc. which all make flying an increasingly stressful experience are temporarily suspended when I board one of those mighty BA 744s to fly home from a work trip, with a warm welcome from a crew happy to spoil me for a few hours Big grin
 
JACK02116
Posts: 48
Joined: Tue Apr 25, 2006 11:53 pm

RE: BA Online Seat Selection

Tue Jan 02, 2007 1:51 am

Wille Walsh certainly seems to have a strange view about what a full service airline should offer to it's most loyal travellers.

The new baggage policy is more like RyanAir and the seat selection policy is like a regional railway not an international airline. I wonder how long it will be before they start charging to reserve the best seats, Northwest and others already do this.

The main driver to keep my gold card now is the knowledge that if I didnt have Gold (or Silver) card I would be treated even worse!!!
 
User avatar
OA260
Posts: 21040
Joined: Thu Nov 30, 2006 8:50 pm

RE: BA Online Seat Selection

Tue Jan 02, 2007 9:57 am

Alot of people are peed off about this new policy. They should do what some others do and reserve so many rows for Gold and Silver card holders and then let the rest be assigned to everyone else. I wonder if enough people complain they will amend or reverse this new practice. Also fron one of the posts above it looks like it was a money saving exercise as the seat selection team have been disbanded thus saving a few wages.

The OP has the right to be mad though , paying F and may not get to sit with his travelling companion even when they were reserved is a major cock up!! I would get onto BA customer relations ASAP.
 
LGWspeedbird
Posts: 428
Joined: Sat Nov 05, 2005 12:29 am

RE: BA Online Seat Selection

Wed Jan 03, 2007 1:16 am

Quoting JACK02116 (Reply 8):
The new baggage policy is more like RyanAir

Why is this so? It is there to simplify for both staff and passengers, First and Club Passengers will be allowed 3 bags up to 23kgs to check in.

I believe that this 23kgs is coming in indusrty wide due to Health and Safety.

Quoting JACK02116 (Reply 8):
the seat selection policy is like a regional railway

The new seating policy again is there to simplify things both at check in and at the gate to speed up departures to get you to your destination on time.

I for one have found it easier to check in passengers with the new policy in place there is no argument once the boarding card has been issued NO seat changes can be done.

It is also quicker, Checking in full Longhaul flights is easier most seats are in the seatplan, so we dont have to ring up every few mins to get passengers seated.

Quoting JACK02116 (Reply 8):
The main driver to keep my gold card now is the knowledge that if I didnt have Gold (or Silver) card I would be treated even worse!!!

We aim to treat all our passengers the same wether they are gold card holder or a family going away for the first time. We are there to give the best Customer Service we can.

LGWspeedbird
upcoming flights LHR-LAX-HNL-SFO-LHR