I debated posting this story in which I was personally involved but since I still feel a bit uneasy about the situation. Therefore, I am hoping maybe some of the experts can provide a better explanation of what could have happened and what the resolution will be to prevent this in the future.
Occurred Dec. 20 PHX
I fly almost every week (mostly on WN
) but rarely check luggage which I proceeded to do on arrival at the airport. The WN
agent gave me one of the paper envelopes which I assume contains my boarding card. When I get upstairs, I realize I do not have a boarding pass so I print another one upstairs at the self-serve kiosk. I proceed through security and the TSA
agent put his initials on the boarding pass after verifying my boarding pass with my ID
. I then realize I have left my sunglasses downstairs and since my flight is slightly delayed, I exit the secured area and return downstairs.
The agent had my sunglasses, but did not have my boarding pass which she said was fine since I had already printed another. I then proceed to go back upstairs and through security for a second time. I now have TWO sets of initials on my boarding pass.
I board the plane and I sit in the back, as always, and the flight is almost finished boarding. All of a sudden, this supervisor boards the plane, asks everyone to sit down and says, "If there is a (my name) on board, please come to the front of the plane. Folks, if there are not two (my name) on board, then get your ID
's ready because we are going to have to check all of them." All eyes are now on me as I walk all the way to the front. When I get up there, I show her my ID
and she says, "Is there only one in your party?" "Yes ma'am." She then asks me to step off the plane. I am now totally confused and ask what has happened. She proceeds to show me two boarding passes given to her by boarding passengers BOTH with my name. The problem?? Well, one is the pass I used with the two initials of the TSA
agents and the other only has one signature. BOTH were used by people to board the aircraft.
Unfortunately, the WN
gate agents were not scanning the cards as we boarded since we were running a few minutes behind and when they went back and began scanning them, the second pass set off an alarm. Since I was an "A" this would have caught the problem much earlier had they been scanning at time of boarding.
I return to my seat (and felt like dead man walking as all eyes are on me) and soon after TSA
and Southwest supervisors begin checking every single ID
against the passenger list. After this 20 minute ordeal, they found nothing. Ten minutes later, the final 6 people begin board the plane and the same supervisor comes over the intercom and announces their was a computer error resulting in an inaccurate count and everything is fine. Well, I am now confused even more because there was a TSA
signature (or at least some signature) on that other pass and it was handed to the WN
agent upon boarding. That does not seem 'fine' to me but I did not let it bother me too much. We proceeded to BNA
The only scenario I can even imagine is that the person after me picked up my original boarding card downstairs and TSA
did not catch it was the wrong person when they verified ID
's. I was not too worried about my safety because I guess they used the passenger list to verify everyone and all were ok. However, I hope they research the matter because this should not happen. I realize that returning to my original kiosk when I noticed I did not have a boarding pass would have been the best idea but they would have just printed off another one anyway.
Any thoughts? Is this something that occurs time to time?