Posts: 124
Joined: Wed Feb 16, 2005 11:17 am

Transplant Patient Denied Boarding By WN

Thu Jan 25, 2007 7:34 am

Found this while surfing around. Anyone know of any validity to this story? Please note that the article is biased against WN.

Southwest Nearly Lets Liver Transplant Patient Die Because He Wouldn't Buy Second Ticket

Quote from article:

"Richard Brown nearly died on Sunday, January 21st, thanks to reckless indifference by a Southwest Airlines ticket agent.

A dying hep-C patient, Richard, secured an appointment at the Mayo Clinic. After getting turned down, he was referred to the University of San Francisco.

When he went to board in Scottsdale for California, the ticket agent refused to let Richard fly unless he bought another ticket, due to his weight.

If it is true, I'd hate to see the fallout with this one. I understand airlines charging someone two seats due to their size, but someone with a documented medical condition on a flight with empty seats?

A good friend will get you out of jail. A real friend will be there with you saying, "Damn that was fun!"
Posts: 3140
Joined: Sun Aug 03, 2003 11:40 am

RE: Transplant Patient Denied Boarding By WN

Thu Jan 25, 2007 7:42 am

A transplant patient was not denied boarding. An overweight person chose not to travel on Southwest airlines due to their policies regarding travel.

And Southwest would not make an extra fare if they were putting this passenger on a flight that wasn't full.

As long as the flight does not oversell (having more confirmed Customers waiting to board an aircraft than seats on the aircraft), we will refund the additional seat purchase after travel.

Posts: 575
Joined: Sun Dec 18, 2005 3:27 pm

RE: Transplant Patient Denied Boarding By WN

Thu Jan 25, 2007 8:04 am

I'm no WN fan but I call  redflag  on this article. From the article:

Richard, not having access to readily available funds, could not afford to purchase another seat. Indeed, various family members contributed the only spare change they had to give Richard a mere $300 for meals and incidentals.

First of all, if Richard was with family members, one of them could have turned in their ticket to let him ride. Second, they gave him $300 - I currently show a last minute unrestricted walkup fare PHX-SMF on WN at $192. So he could have bought a second ticket anyway. In either case, it would have been refunded if the flight really wasn't full, as I'm sure the agent explained to him at the time.

Since I haven't heard anything about this story from a real media outlet, I would assume it is just a general "evil corporation" rant not very grounded in reality.

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