B787
Topic Author
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Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:17 pm

Interesting to hear that Qantas' IFE are regularly in-operable, so much so the flight attendants now want protection from angry passengers.

http://news.ninemsn.com.au/article.aspx?id=170480

My experience. I flew 8 international sectors on QF last year (2 x MEL -LAX, 2 x MEL x HKG). and my IFE wasn't working completely on 5 of those sectors! 3 of the problems were minor(ish) - sound on one ear only, low sound (could barely hear) and no TV and games but did have movies. The other two sectors my IFE was completely dead, with about 3 rows without IFE. All I ever got was a $50 in-flight voucher for the 2nd non working IFE. Not good enough Qantas! But this is no excuse for passengers to threaten the flight attendants.
 
ACDC8
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:21 pm

Quoting B787 (Thread starter):
All I ever got was a $50 in-flight voucher for the 2nd non working IFE. Not good enough Qantas!

What would you consider good enough?
A Grumpy German Is A Sauerkraut
 
IFEMaster
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:25 pm

Quoting ACDC8 (Reply 1):
What would you consider good enough?

A working IFE system would be good.

Honestly, working in the IFE industry, it bewilders me how little attention the big carriers give to their passenger's entertainment. LAX - MEL is no short hop; $50 flight voucher wouldn't cut it for me either if I had to sit for 14 hours with no movies, no TV, one ear audio etc.
Delivering Anecdotes of Dubious Relevance Since 1978
 
ACDC8
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:37 pm

Quoting IFEMaster (Reply 2):
$50 flight voucher wouldn't cut it for me either if I had to sit for 14 hours with no movies, no TV, one ear audio etc.

So, what would cut it for you?
A Grumpy German Is A Sauerkraut
 
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HAWK21M
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:40 pm

Compensation is the Solution.It would be tough making the Pax have no IFE for so many hrs.
regds
MEL
I may not win often, but I damn well never lose!!! ;)
 
AY104
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:54 pm

I suppose from a competitive point of view, some compensation could be given. Not that big a deal, as a matter of fact in the realm of human suffering it rates a big fat zero. Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me. The inability of some people to cope with a situation of no IFE for even the longest flight is astonishing. How would most people ever handle a real crisis? Yet time and time again I see postings of "no IFE", "what do I do for 5 hours?", and the list goes on and on. What we have is a society of spoilt, mindless brats who haven't got the intelligence to entertain themselves for a few hours in the absence of any electronic device(s). I cannot find the words to describe how insignificant some of these rants are.
AY104
The only thing a customer should expect for his/her loyalty is good service
 
Alitalia744
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 2:59 pm

and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand
Some see lines, others see between the lines.
 
JonnyGT
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:03 pm

I flew on QF in December LAX-AKL and back earlier this month. The IFE was working on both flights, but there was a bit of an uneasy moment during the return leg when they had trouble booting it. I feel for these passengers, man. I was depending on their great AVOD IFE for the 12+ hour flight back to LA and this horrible feeling of dread was washing over me while it was inoperable. Thank God it turned back on. I flew to New Zealand back when I was 13 and there were no PTVs. God, I don't even remember what I did to entertain myself for that long.
 
flashflyguy
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:10 pm

Quoting AY104 (Reply 5):
Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me.

I couldn't agree more. Having previously commuted regularly between SYD-LAX and/or SFO on the non-stops for many years, it was a great excuse to catch up on that book I'd been putting off reading. Converse with others - you can get a lot of travel info down at Door 5. Or sleep, yes even in Y. And I've experienced IFE from the old projectors on the wall back in the 80's, thru to in-seat, and really can take it or leave it. I don't rely on the airline to entertain me, I just want them to get me from A to B like I've paid them to. Don't get me started on people that take it out on the crew.
 
AY104
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:12 pm

Quoting Alitalia744 (Reply 6):
and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand

Thank you! That backs up what I said in reply 5, you said it a bit more bluntly and I totally agree. Society unfortunately has totally lost touch with reality. If you have to depend on someone else, or electronic devices, to entertain you for extended periods, then something is very wrong.
AY104
The only thing a customer should expect for his/her loyalty is good service
 
ACDC8
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:15 pm

Quoting AY104 (Reply 9):
Society unfortunately has totally lost touch with reality. If you have to depend on someone else, or electronic devices, to entertain you for extended periods, then something is very wrong.

Agree 100%
A Grumpy German Is A Sauerkraut
 
AY104
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:17 pm

Quoting FlashFlyGuy (Reply 8):
Don't get me started on people that take it out on the crew.

Thanks for reminding me. I had forgotten about the crew part. I am sure that they, on the flight in question, did their best to try and make up and apologize for the IFE failure. Not a heck of a lot they can do at 35,000 feet. 100% of my sympathy in that situation goes to the flight crew.
AY104
The only thing a customer should expect for his/her loyalty is good service
 
afay1
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 3:26 pm

While I agree in principle that people should just read a damn book or go live in Somalia for a few weeks, the airline in all fairness specifically markets the IFE, and while the contract of carriage merely indicates them being responsible for getting pax from point a to point b (unless there is a "weather" problem), there is a defacto expectation of IFE created by the airline itself, and pax have a price choice of say UA with no personal IFE, or Qantas with theoretical great personal IFE. There is no little note on Qantas's website, for instance, stating that 60-75% of the time there will be no IFE on your 12hr flight...The logical extension of the more crumudgenly amongst us is for people to not fly at all, EVER, as it is essentially an unneccesary luxury not enjoyed by 90% of the world's population, which obviously is not going to happen...
 
kaktusdigital
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 4:00 pm

Quoting Alitalia744 (Reply 6):
please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

Ah but you did pay for IFE since it is part of the flight. Sure, theres no point in taking it out on the poor FA's in that situation. If I had hired a car from budget, but the aircon didn't work or the cd player/radio didn't, i would consider that part of the overall purchase.

I personally don't choose a carrier over what IFE system they have, but I'm sure it could make the difference for other people choose one carrier over the other.

regards,
Henry
Henry Lam
 
baw716
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 4:26 pm

If QF cabin attendants are having to ask for relief because of irate passengers because of bad IFE, something is very wrong.

First, OK...IFE is not a big deal...except on VERY long flights. The vast majority of QF's international operation are flights over 7 hours. If IFE regularly does not work on these flights, the possibility of passengers becoming irate is quite real and on the flight sectors that they operate, this can affect the safety of the flight.

I guess the questions I have is this: Why is there such a problem with IFE at QF, and why has it not been addressed? For it to rise to this level, it has to be a systemic problem. Why has it been allowed to reach this level?

baw716
David L. Lamb, fmr Area Mgr Alitalia SFO 1998-2002, fmr Regional Analyst SFO-UAL 1992-1998
 
jacobin777
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 4:31 pm

Quoting Alitalia744 (Reply 6):
please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.



Quoting Kaktusdigital (Reply 13):
Ah but you did pay for IFE since it is part of the flight. Sure, theres no point in taking it out on the poor FA's in that situation. If I had hired a car from budget, but the aircon didn't work or the cd player/radio didn't, i would consider that part of the overall purchase.

 checkmark ...don't market a product and then not provide the product one is marketing..that's "false advertising"...

..personally, I bring my own forms of entertainment (mp3 player, laptop, etc)..that way I don't have to worry (or consider) these types of problems...

I see why SQ wants to fly SYD-LAX......QF would be in lots of trouble...
"Up the Irons!"
 
767er
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 4:34 pm

For anyone that flew in the lates 70s,80s,90s and that woeful IFE. Those awful headsets which you had to take off after 2 hours;the terrible movies they showed & never in focus. I always took lots to read.

I think there is an expectation these days - after all, ailrines like QF extensively advertise how great their IFE is - you get on board, and nothing! Disappointing to say the least.
Aircraft flown:F27,Viscount. EMB120, SAAB340, ATR70, 737-200.737-300,DC8, DC10,747-100,747-200,747-300,747-400, A320, A3
 
B787
Topic Author
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 5:40 pm

Quoting ACDC8 (Reply 1):
What would you consider good enough?

How about a respectful and sincere apology? Checking out some of the attitudes here it seems that's just to much for us paying customers to ask for. I got the voucher for telling the purser that was the 5th IFE problem I'd experienced with QF in less than 12 months. She said it was not unusual and really was great (and yes I wrote to QF telling them such). It seems to me it's the FAs coping the brunt, but the question I pose is why is QFs IFE so seemingly unreliable? What about the other airlines?

Yes things were different in 70's, 80's and 90's but for the record this is the year 2007. The customer rules, every other high touch customer industry has worked it out, but for you dinosaurs out there how about you change your attitude and make your employers better businesses or just retire!

For the record I kept myself 'entertained' by working and sleeping... I think they did that in the 70's too.
 
abrelosojos
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Sun Jan 28, 2007 5:50 pm

Quoting AY104 (Reply 5):
I suppose from a competitive point of view, some compensation could be given. Not that big a deal, as a matter of fact in the realm of human suffering it rates a big fat zero. Why should we always depend on others to keep us entertained. The mentality of most people these days bewilders me. The inability of some people to cope with a situation of no IFE for even the longest flight is astonishing. How would most people ever handle a real crisis? Yet time and time again I see postings of "no IFE", "what do I do for 5 hours?", and the list goes on and on. What we have is a society of spoilt, mindless brats who haven't got the intelligence to entertain themselves for a few hours in the absence of any electronic device(s). I cannot find the words to describe how insignificant some of these rants are.
AY104

= Well. Yes and no. I consider myself to be engaged in being proactive towards changing real human suffering. However, when I pay for a service, I expect that contract to be fulfilled. If an IFE was advertized, it should be provided; this does not negate my ability to comprehend that a lack of IFE might be irrelevant to the larger picture. Using that benchmark, I could argue that paying the A.Net membership and spending time here is equally irrelevant in the scheme of human suffering and that we could spend our time doing more ... I could go on ...

Quoting Alitalia744 (Reply 6):
you didn't pay for the IFE you paid for the flight, you got from A to B.

= Yes, the OP did. I have personally chosen a preferred carrier because it had IFE over the one that did not. Your post is like saying its ok to be seated in Y after paying J because I just paid to get from A to B.

Quoting Jacobin777 (Reply 15):
I see why SQ wants to fly SYD-LAX......QF would be in lots of trouble...

= Amen to that. QF would be in a LOT of trouble if SQ is allowed to fly. Worse case - they would fold. Best case - they would emerge as a stronger better carrier. Either way, I'd think that the Australian public would win.

Cheers,
A.

PS: On my 5 QF flights last year, IFE only worked once  Sad.
Live, and let live.
 
bullpitt
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:11 am

I believe these sort of problems is one of the reasons IB opted for not installing in y. Maintenance cost was also an issue. I have flown QF several times and have had problems with IFE.
These are my principles but if you don't like them I have others
 
Chiguire
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:21 am

Quoting Bullpitt (Reply 19):
I believe these sort of problems is one of the reasons IB opted for not installing in y. Maintenance cost was also an issue. I have flown QF several times and have had problems with IFE.

This is only an excuse to save money. There are a lot of positive examples. I am a frequent LAN passenger and NEVER had any problems with the IFE. And I didn't hear any complaints from other passengers either.
The IFE systems are working long enough to work properly . All they need is a little dedication and maintenance - just as the rest of the aircraft.
 
sebring
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:26 am

Quoting Abrelosojos (Reply 18):

= Well. Yes and no. I consider myself to be engaged in being proactive towards changing real human suffering. However, when I pay for a service, I expect that contract to be fulfilled. If an IFE was advertized, it should be provided; this does not negate my ability to comprehend that a lack of IFE might be irrelevant to the larger picture. Using that benchmark, I could argue that paying the A.Net membership and spending time here is equally irrelevant in the scheme of human suffering and that we could spend our time doing more ... I could go on ...

You paid for a service? Your daily use of an IFE installation would be pennies. With all due respect, if you didn't get the service you paid for, you shouldn't be entitled to that much. The overwhelming bulk of what you paid for went to food, beverage, aircraft, fuel, crew, groundhandling, landing fees, terminal charges and perhaps a small profit margin. And the OP didn't think $50 was fair?

Sometimes, little things go wrong. But people like to be big bitchers about little things.

There is a better way, of course, and it will soon be commonplace on some airlines. IFE will be pay for view. If you want to use it, you will pay separately for it. It won't be part of your fare. Then if it doesn't work, you can't be charged. I believe that's emanently fair, don't you.

[Edited 2007-01-28 18:28:59]
 
bullpitt
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:27 am

Pasenger disatisfaction is a parameter which airlines also use, (customer service) and one has to take into consideration the pro and con of any meassure. What I'm saying is that IB took into consideration the benefits/cost of IFE and decided against it in Y, one of the reasons was that when IFE did not work as espected pap became frustrated and thus disatisfiee.

That Lans works fine 100% well goody good for them. That's not the point I was making.
These are my principles but if you don't like them I have others
 
expressjetphx
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:29 am

I flew LAX-SYD-CNS-HTI-CNS-SYD-LAX on QF and IFE was broken to some degree on most if not all sectors. I don't recall whether there were PTVs on the A333 legs between SYD and CNS but it definitely gets frustrating in the 12 or 13 hours of near total darnkness between SYD and LAX.
 
jacobin777
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:47 am

Quoting Sebring (Reply 21):
You paid for a service? Your daily use of an IFE installation would be pennies. With all due respect, if you didn't get the service you paid for, you shouldn't be entitled to that much. The overwhelming bulk of what you paid for went to food, beverage, aircraft, fuel, crew, groundhandling, landing fees, terminal charges and perhaps a small profit margin. And the OP didn't think $50 was fair?

"Welcome to Q - Winner Best Overall Inflight Entertainment, World Airline Entertainment Association (WAEA) Avion Awards 2006."

http://www.qantas.com.au/flightinfo/.../entertainment/international/index

"Entertainment
From the latest blockbusters to news and current affairs, our inflight entertainment has something for everyone."

http://www.qantas.com.au/info/flying/inTheAir/index

Don't advertise a product you can't deliver.....it's as simple as that..
"Up the Irons!"
 
ACDC8
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 3:23 am

Quoting B787 (Reply 17):
How about a respectful and sincere apology?

That should be more then enough.

Quoting B787 (Reply 17):
Yes things were different in 70's, 80's and 90's but for the record this is the year 2007.

I agree, it is the year 2007. Travelling has changed over the last few years. PTV's and AVOD's are very important to an airline for marketing purposes. Having said that, people's attitutde have also changed, people expect to be compenstated for everything these days because they feel inconvienienced or offended over the smallest things. Where does it stop?

Does an airline market their IFE's? Yes. Do some people book their flights based on this? Yes. Does the airline guarantee the IFE system will work? No. Does a pax need to be compensated for an in-op IFE system? No. A sincere apology should be more then sufficient.

Quoting B787 (Reply 17):
The customer rules, every other high touch customer industry has worked it out

They have? Examples?

Quoting B787 (Reply 17):
got the voucher for telling the purser that was the 5th IFE problem I'd experienced with QF in less than 12 months.

Just a thought, but why don't you try another carrier next time? As you stated above "The customer rules", but it's also the customer that has a choice. If an IFE system is important to you and you have had many problems with a certain carrier's IFE system, why re-book with them? I'd try another carrier.
A Grumpy German Is A Sauerkraut
 
JetBlueGuy2006
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 4:41 am

Quoting Alitalia744 (Reply 6):
and to think people endured air-travel for over 50 years without IFE, the horror.

 checkmark   checkmark 
Home Airport: Capital Region International Airport (KLAN)
 
afay1
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 5:09 am

As an interesting comparison, would people be annoyed and probably complain if while checking into an expensive hotel (with the option of Motel 6 across the street [UA]) one was told that there was no working television for the 5th time in a row...the answer is yes, you would at least complain...
 
PIA777
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 6:06 am

My IFE in PIA kept Freezing in my way to Pakistan this month. I have also noticed on 2 DL flights on their 737-800, IFE did not work on the right side
of the plane. Thats kind of sucked since it was a flight to the west coast
and it gets boring.

PIA777
GO CUBS!!
 
BoomBoom
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 6:16 am

Quoting Alitalia744 (Reply 6):
you didn't pay for the IFE you paid for the flight, you got from A to B

So if you paid for a business seat and they stick you in coach--that's okay because they got you from A to B?

Quoting Afay1 (Reply 12):
there is a defacto expectation of IFE created by the airline itself,


When they entice you to fly with them with this amenity or that amenity, you have a right to expect it to work.

[Edited 2007-01-28 22:17:18]
Our eyes are open, our eyes are open--wide, wide, wide...
 
turkee
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 7:14 am

Quoting Alitalia744 (Reply 6):
and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand

How very articulate.

IFE, while not strictly necessary, has been marketed and promoted by Qantas. It forms part of the reason why people choose to fly on QF, and not another carrier. If QF can't provide IFE, they shouldn't be marketing it.

We do not live in the 1960s anymore, and we should not be making comparisons to air travel from 40 years ago. Technology is greater, air travel is more affordable, there is more competition for the airlines. As a result, IFE is a strong selling point on long-haul flights.

If the airline is marketing IFE being available on the flight, and it isn't - and this is not an isolated incident - that's a pretty serious problem from a customer service point-of-view.

Of course, I agree with everybody else in saying this is not the crew's fault and any frustration should not be taken out on them.
 
TPASXM787
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 7:18 am

Quoting Alitalia744 (Reply 6):
please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand

Well, you did, the cost of purchasing it and maintaining it is included in your fare.

I don't really fly long distances, plus I flew NW a lot, so I never got any IFE anyways. I'd read, listen to my ipod/cd player before there were ipods. I get bored easily flying, I feel cooped up.

B6 was my favorite, because I would watch hockey games on Sunday nights on ESPN.
This is the Last Stop.
 
exFATboy
Posts: 1887
Joined: Thu Jul 17, 2003 11:15 am

RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 8:02 am

Quoting AY104 (Reply 5):
The mentality of most people these days bewilders me. The inability of some people to cope with a situation of no IFE for even the longest flight is astonishing. How would most people ever handle a real crisis? Yet time and time again I see postings of "no IFE", "what do I do for 5 hours?", and the list goes on and on.



Quoting Alitalia744 (Reply 6):
you didn't pay for the IFE you paid for the flight, you got from A to B.

Well, to this I'd make two counter-points:

(1) if IFE is advertised, people tend not to bring books, magazines, etc, presuming that the IFE is there they won't need them and thus don't have to lug them around. Then if the IFE doesn't work, and they don't find this out until they get on the plane (which is the case in the vast majority of IFE failures), they then have nothing to do for the flight, and boredom sets in fast. I love to travel, but I have fantastically bad luck when it comes to seatmates (I usually travel alone), and you can only look out the window so long...

(2) Well, yes, you DID pay for the IFE, as part of the overall package that was advertised.

Here's an analogy - you go to a nice restaurant and order the prix fixe chef's dinner, which is listed on the menu as consisting of starter, soup, main course, and dessert. When dessert time comes, they inform you that they're out of everything...no dessert for you.

You've ordered "dinner", and you got dinner. But did you get everything you were told you would get? No.

Admittedly not an exact analogy - IFE makes up a smaller percentage of the total air travel experience than dessert would in my analogy. But the principle is still valid - you're told you'll receive a package of services in exchange for your money, and if the IFE is down you're not getting everything you agreed to exchange your money for. You're getting most of it, but not all of it.

Now does this give you license to be abusive toward the cabin crew? Of course NOT. And if that abuse crosses the line, then FAs should be able to seek protection (banning, arrest if the abuse involves physical contact, etc.) It isn't their fault that the IFE isn't working. But an e-mail to Qantas when you get back, pointing out that they're not delivering what they said they would and that their competitors will be seeing your business in future if this isn't addressed? Definitely appropriate.

(I always take books, iPod, etc. anyway, because half the time the IFE doesn't have anything good on anyway. But I symphathize with parents who are relying on the IFE to help them keep the rug rats distracted and then it isn't there...)

Quoting TPASXM787 (Reply 31):
B6 was my favorite, because I would watch hockey games on Sunday nights on ESPN.

(sigh) Back when the NHL was on a real TV network...I miss those days.
 
VEEREF
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 8:05 am

Whoop de doo.

I fly transatlantic quite frequently and rarely ever use my PTV. Most of the time it's shoved up in my face by the person who feels compelled to recline right after the wheels are up and locked.

Guess I can be thankful I don't have ADD. Shit breaks. If the airline got you thousands of miles away at 82% of the speed of sound safely and soundly, they have more than fulfilled their contractual obligation.
Airplanes are cool. Aviation sucks.
 
FFlyer
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 8:07 am

Quoting JonnyGT (Reply 7):
I flew to New Zealand back when I was 13 and there were no PTVs. God, I don't even remember what I did to entertain myself for that long

Hahaa....! Somehow my dirty mind made me to think you actually were entertaining yourself during the flight... Sorry, I couldn't resist.
 
aussie747
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 8:51 am

Sufficient compensation would be the equivelant cost of going to the movies over the duration of this flight. In australia cost you $16 to fo to the movies. On a flight to the USA I would expect nothing less than $65 as compensation if the Entertainment did not work for the entire flight.

As has been pointed out don't advertaisde your product if your cannot deliver.

It seems as if the Rockwell Collins entertainment system they use cannot cope with an AVOD system.
 
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Aeroflot777
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 9:04 am

Quoting B787 (Thread starter):
All I ever got was a $50 in-flight voucher for the 2nd non working IFE.



Quoting IFEMaster (Reply 2):
$50 flight voucher wouldn't cut it for me either if I had to sit for 14 hours with no movies, no TV, one ear audio etc.



Quoting HAWK21M (Reply 4):
It would be tough making the Pax have no IFE for so many hrs.



Quoting JonnyGT (Reply 7):
I feel for these passengers, man.

Boo freakin hoo.

My God... It amazes me to read all this. IFE, is just that...entertainment. It's electrical and can have problems. Things happen in life. I'm sure QF isn't just sitting and laughing about it, they are probably trying to fix it to a certain extent. However when it affects around 30 aircraft, it's hard to do so. You can't just take the damn a/c out of service and start maintenance on them just cause a few rows don't work. Too everyone out there that can't fly without damn IFE... Get a life, read a book, stare out of the freakin window. You call yourself aviation enthusiasts, yet b*tch about a mere inoperable box in front of your faces.

Problems happen, everyone is affected at one point or another. If your seat was having problems with IFE, move over to another one, if space is available. If not, entertain yourself in some other way. The airline is there to get you from point A to point B. Sure there are perks that come with different airlines. QF markets their IFE, but as I mentioned, they can break.

Just get over it. Watch tv when you get home or at a hotel at your destination.

Aeroflot777
 
GlobalVillage
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 9:12 am

I recently flew from BNE-HAM and back and half the time I had the IFE off.
 
Dazed767
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 9:20 am

Quoting ACDC8 (Reply 3):
So, what would cut it for you?

A bottle of champagne, a basket of biscoff cookies, and a back rub  wink 
 
hoosiercfi
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 10:23 am

I am all about being understanding about most things, but on the 12 hour plus flights, which QF has plenty, IFE is pretty much a must. I do not bring books, personal entertainment devices, etc. with me on a flight where IFE is provided, so I would be bored to tears on one of these flights. Thankfully I have lucked out and have never had any IFE problems on QF. By the way, I have paid up to $100 more to fly on QF vs. UA based on QF having IFE.
 
B787
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 10:52 am

Quoting ACDC8 (Reply 25):
Does a pax need to be compensated for an in-op IFE system? No. A sincere apology should be more then sufficient.

I'm glad we agree.

Quoting ACDC8 (Reply 25):
They have? Examples?

How about retail? Maybe Hotels et al? Umm Restaurants, bars etc? I'm not saying you always get good service, but you love it when you do, and you go back.

Quoting ACDC8 (Reply 25):

Just a thought, but why don't you try another carrier next time?

Thanks for the idea, but already do. EK, SQ and NZ get my biz when ever and where ever possible.

Quoting Dazed767 (Reply 38):
Quoting ACDC8 (Reply 3):
So, what would cut it for you?

A bottle of champagne, a basket of biscoff cookies, and a back rub wink

Now THAT'S an idea!
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ecuatoriana707
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 11:24 am

Yes things like IFE can break down, but sadly it has been cronic with QF over the past 12 months. One of the other real problems is when the reading lights are connected to the system and can't be turned on- on the return flights from LAX to OZ some flights have no IFE, no reading lights- nothing. (so unless the whole cabin lights are left on all night you can't read in your seat)

Perhaps some free sleeping tablets would be the next best option...
 
gh123
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 12:09 pm

Quoting Alitalia744 (Reply 6):
you didn't pay for the IFE you paid for the flight

These days you don't pay for the flight - you pay for the service.

I think you are talking about Ryanair - we are talking about a major longhaul airline here.

If it was my airline I would be compensating, if you don't then people will just choose a different carrier. It is that simple. Plenty of other OneWorld carriers operate the same routes if you are also going to take Airmiles into account.
 
mturner172
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 1:20 pm

Poor Poor babies having to travel 7 + hours and not get spoon fed a freaking movie.. Good grief all of this astounds me. As a flight crew member, we went through tens of thousands of hours and countless dollars to have the chance just to be up there. You pay a small fraction of that and you want this and want that. Pax that have the "I paid, so I get" mind set, should be banned from the flight at arrival. PERIOD
 
Stealthz
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 1:55 pm

Quoting Mturner172 (Reply 43):
Good grief all of this astounds me. As a flight crew member, we went through tens of thousands of hours and countless dollars to have the chance just to be up there. You pay a small fraction of that and you want this and want that.

Whilst I am firmly on the "get a life, read a book" side of this argument I fail to see how a discussion like this becomes a rant about how hard done by flight crews are and what a privilege it is for us mere mortals to have them conducting this adventure into the skies for us.

Personally I would love most IFE systems to be torn out and scrapped, give me back the kneeroom taken by the screens etc and the footroom under every 3rd or 4th seat.
Knowing more about electronics, communications & entertainment systems than many here I never could figure out why such a bulky device was needed under so many seats.

Cheers
If your camera sends text messages, that could explain why your photos are rubbish!
 
Ken777
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 2:19 pm

I think QF's IFE problem is probably all about money. It takes money to maintain their planes and they will shift money from IFE to areas that keep the planes flying. IFE isn't that important to their operations people.

It's also probably (to some degree) about logistics. If a flight leaves SYD for SIN and then onto LHR with IFE problems they are probably not in a position to have it fixed in SIN. With a lot of luck it will be taken care of in LHR before the return to SYD.

Personally I don't plan on IFE on any airline having anything that would interest me. I'll have a book and a few DVDs to play on my notebook. For long haul flights I'll even check out the used DVD stores for something cheap to try. If I get very lucky the IFE will be of interest and the book and/or DVDs will be kept for the hotel rooms or the next long haul flight.
 
md80fanatic
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 3:38 pm

Okay, so you get burned by QF and their IFE on one flight. Why then do you persist in offloading your personal responsibilty to keep yourself entertained onto QF again? If your next flight places you in front of a defective IFE, then simply whip out your personal DVD player which is quite small and easily fits inside your carry-on. I mean, if having IFE is important to you enough to complain about the lack of it on A.net, then accept the responsibilty and purchase a standby for yourself. It sounds like spending a fraction of a single transcontinental ticket on a personal DVD player could eliminate the aggravation and worry forever.

The most disturbing part of all this isn't people's seemingly heroin-like addiction to visual media, but it is instead the obvious transition in people's re-labelling of IFE from a "nice option" to an "absolute necessity". You would think a "free people" would shudder at the thought of turning over total control of their environment to complete strangers.
 
baroque
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 8:26 pm

Hmmm well QF IFE can be a bit off, but still better than KLM, Malaysia and Gulf. On a Gulf flight Aus to Greece, I had no IFE at all, the map indicator Syd to Sing was OK, but from Sing to the Gulf, we apparently travelled backwards, with about 10 degrees of side slip. Amazing, wonder how they did that!

But Cathay IFE, wonderful.
 
afay1
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 9:49 pm

Most of you are missing the point; Qantas explicity markets a service included in the price of the ticket and uses it as a countermarketing agent against airlines such as UA, but apparently is failing to deliver it on a consistent basis. Whether or not some of you agree that IFE is great is beside the point. I again refer to my hotel analogy; if you stayed at the Ritz six times and five of those times the TV didn't work even though they have a glossy brochure about it, you would be at least annoyed, especially if the Motel 6 across the street had older, but always working TV's...
 
iairallie
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RE: Qantas IFE Not Working = Stressed Cabin Crew

Mon Jan 29, 2007 9:54 pm

Quoting Alitalia744 (Reply 6):
and to think people endured air-travel for over 50 years without IFE, the horror.

please you don't deserve crap. you didn't pay for the IFE you paid for the flight, you got from A to B.

this IFE shit is getting out of hand

IFE has been around almost as long as passenger airtravel. Even very early on they had movie screens and projectors on long flights.

I flew from DTW to NRT 14-15hrs ish with no IFE in my cabin. There is only so much you can fit in your carryon bag to entertain yourself. I read quickly so a typical book will last me 2hours, 3 hours if I'm lucky. It was a daytime flight and the FA made me close my window shade (even though I pointed out there was no IFE to wash out with the limited light). So that wasn't even an option. You go stir crazy on a flight that long with out a variety of distractions.
Enough about flying lets talk about me!