Thomson735
Topic Author
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Poor Service On VS043/44

Tue Jan 30, 2007 9:45 pm

Has anybody else Traveled on VS043/44 LGW-LAS lately?

I have flown VS many many times and found them to be fantastic, but this time was dreadful i have had better service on Easyjet

So the flight starts get airborne after a while they serve drinks all nice and dandy then just over scotland the food starts so i am asked if i want a drink with my meal so i asked for a beer and he says er well the bar is closed so im thinking right ok ill get a coke, (why was the bar closed 1.5 hrs into the flight??)

Then for the rest of the flight they did not make any more drink rounds instead you had to wakl up to the bulkhead and ask for a drink to which they responded by giving people watered down Orange juice! I saw people ask for various Soda's and the reply was er we dont have any left, this is 3-4 hrs into the flight!

The return was just the same Watered down OJ and no service, i used the F/A call button as it lots of people where standing in the aisle and the FA's reponse was "wat do you want"

Seems theres some VS attitude with the FA's end of the day if they dont like waitering/waitressing then they shuould proberly rethink their carreer

That has put me right off VS, last time i flew to USA was on BA and there service put VS to shame
 
MEA-707
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RE: Poor Service On VS043/44

Tue Jan 30, 2007 9:57 pm

I heared more often negative reports of VS economy service. Al the poo-ha is about the Upper class or whatever they call it, the riff raff in Economy is basically fooled by the hype around VS to (usually) pay more and get less service then on competitors.
nobody has ever died from hard work, but why take the risk?
 
Kevin777
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RE: Poor Service On VS043/44

Tue Jan 30, 2007 10:04 pm

Quoting MEA-707 (Reply 1):
I heared more often negative reports of VS economy service. Al the poo-ha is about the Upper class or whatever they call it, the riff raff in Economy is basically fooled by the hype around VS to (usually) pay more and get less service then on competitors.

I wouldn't say so. I flew VS LHR-BOM and back recently in Y, and had a magnificant experience both times. Of course it's Y-travel, and even though it's VS you don't get service out of this world, but still, the fares are really good, too. Excellent attentive service, several rounds of water etc. and you'd get anything you wanted at anytime within 60 seconds.

The ground staff at LHR was also excellent. We arrived late in the foggy days just before christmas, and everyone missed their connections. They did a terrific job at the VS counter, even though they were three people fighting 50-70 pax, cancelled connections and fully booked hotels.

Love VS!

Kevin777  Smile
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
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airbuseric
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RE: Poor Service On VS043/44

Tue Jan 30, 2007 10:12 pm

I travelled VS900/901 LHR-NRT-LHR once on one of their A346's and found the Y class very good. Enough drinks, and I don't bother to take some from the galley as this gives me the opportunity to strech my legs too on such a long flight. My choice of meal was not available anymore but they offered me the C class meal (maindish only) instead. Well done, no complaints!
"The whole world steps aside for the man who knows where he is going"
 
diesel1
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RE: Poor Service On VS043/44

Tue Jan 30, 2007 11:57 pm

Got a problem? Why not take it up with Virgin Atlantic - see what they say, and you never know what they might come up with...

Also, why not post a full Trip report too?
I don't like signatures...
 
FlyKev
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 12:22 am

I've heard that the LAS direct service can get a little ropey at times, with a lot of stag weekender's on board and it is apparent that the bar is closed before the passengers get too rowdy.
An excellent source of information, and similar reports like yours can be found over at www.v-flyer.com

kev.
The white zone is for immediate loading and unloading of passengers only
 
richierich
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 12:34 am

My experience is that VS has very good service, very much the match of BA in Y class and often far better than anything offered by their US counterparts.

If I have one criticism, its that the seats are not as comfy as BA's Y class B744 seats. But it probably depends where you sit and what aircraft type you are on. For example, I had heard bad things about the A340 but I had a very comfortable Y class seat on a VS A346 last year.

I'm not picking sides, just calling it as I see it. Maybe you had a bad flight with a bad crew, Thomson? Its unfortunate but no airline is immune to it!
None shall pass!!!!
 
EGBJ
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:00 am

I think this is a one off. I flew with VS to MCO from LGW last year and found them great. The F/A's were very helpful and the general standard of service was above other airlines i've flown with in Y.

 Smile
 
jwmd123
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:10 am

I flew last year VS LHR-DXB on a 346 in Premium Economy and really enjoyed the flight. champagne drinks to start and excellent let room.

However 3 weeks later i flew on VS LAS-LGW and hated every minute of it. The 747 was old and tired, headphone sockets not working and staff just getting the drinks and food out the way as quick as possible and dissapearing.

I think because this is a Virgin Holiday flight they service is not as good as it should.
 
richierich
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:11 am

Quoting JWMD123 (Reply 8):
However 3 weeks later i flew on VS LAS-LGW and hated every minute of it



Quoting Thomson735 (Thread starter):
Has anybody else Traveled on VS043/44 LGW-LAS lately?

Maybe it is something about the LAS flights....
None shall pass!!!!
 
Thomson735
Topic Author
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:16 am

Thanx guys

I too have always had great service with VS just this trip was a lesser standard, i did assume the bar closed as it was a LAS trip

Quoting JWMD123 (Reply 8):
However 3 weeks later i flew on VS LAS-LGW and hated every minute of it. The 747 was old and tired, headphone sockets not working and staff just getting the drinks and food out the way as quick as possible and dissapearing.

Yea exactly the same as i had, ive herd the VS 744's at LGW are the ones that are looking a little old inside
 
irobertson
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:33 am

Seems the common denominator here is that the LAS service is lacking in comparison to the rest of Virgin Atlantic's usual service calibre...
 
ba319-131
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 1:59 am

Quoting Airbuseric (Reply 3):
travelled VS900/901 LHR-NRT-LHR once on one of their A346's and found the Y class very good

- I've only used VS on this route, service was good. I hear the US routes are the ones with the worst service, LAS seems to stand out in particular.
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PanAmOldDC8
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 2:06 am

Quoting Thomson735 (Thread starter):
Seems theres some VS attitude with the FA's end of the day if they dont like waitering/waitressing then they shuould proberly rethink their carreer

Just a question. Are the people at VS happy with their working conditions or are they going to plan a strike. Please don't flame me as I don't know the answer
A friend of mine is the Chief Pilot there, Patterson, grew up with him in BGI, haven't seen him in years
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sw733
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 2:42 am

I don't know, I've never had a good experience on VS, and it wasn't even flying in or out of LAS (out of ORD, and more recently CPT)...both were in economy, and in both cases the cabin crew was horrible
 
BCAL
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 6:33 pm

Quoting SW733 (Reply 14):
I've never had a good experience on VS

Same here, in fact the service and cabin crew’s attitude on my last VS flight from SFO-LHR was so appallingly bad that I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket. VS’s style of service, being loud, over-hyped and in-your-face, is not to everyone’s liking and the female cabin crew members all seem to be in the 18-25s range and, compared to BA cabin crew, come across as amateurs.

Another annoying aspect of VS is their inconsistency of product and service. LGW is a different ball game from LHR, as the flights are more leisure-orientated, and as a result sees lower standards of service and older aircraft. I have been told by a cabin crew member that there is a joke that of the graduates who complete their training with VS, those who came bottom are located to LGW! I think there might be some truth in the statement, as I have always been told the service on VS LGW’s flights is worse than the service on LHR’s flights, so it is no surprise that you

Quoting Thomson735 (Thread starter):
have had better service on Easyjet

VS nowadays seems to direct all their attention to their Upper Class product that passengers in steerage are regarded as ballast and treated accordingly. I am also reliably informed that VS has reduced Y food/beverage service recently. The main meals are mediocre, more like meals served on charter airlines in the 1970s, and the pre-landing snack or breakfast is now nothing more than a cereal bar or a muffin. That Branson’s face appears on the IFE and boasts, “We’re getting it right!” is a joke.

Quoting FlyKev (Reply 5):
the bar is closed before the passengers get too rowdy

That's what you get when you fly VS - The Chavs' Preferred Airline!

 duck 
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
Kevin777
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 7:26 pm

Quoting BCAL (Reply 15):
that I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket.

You sure...????? Even if they'd run me over with a trolley in Y, I'd happily accept an invitation to UpperClass..!

Quoting BCAL (Reply 15):
the female cabin crew members all seem to be in the 18-25s range

Oh tough!!! Life sucks sometimes!

Kevin777  Smile
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
QXatFAT
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 7:30 pm

I posted on here not to long ago about my friend who reciently flew VS from LAS-LGW. His laptop was stolen from his checked in luggage (Yes hes an idiot I know so DONT MENTION IT!) He said that the VS crew was not very happy at all during the flight.

Now on the other hand, I have heard nothing but great news from flights out of SFO and LAX to LHR.
Don't Tread On Me!
 
Jetstreamer
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 8:34 pm

Quoting BCAL (Reply 15):
compared to BA cabin crew, come across as amateurs.

Compared to the "professional" BA crew who were seen jumping for joy when they overwhelmingly voted for strike action!!

Quoting BCAL (Reply 15):
Another annoying aspect of VS is their inconsistency of product and service. LGW is a different ball game from LHR, as the flights are more leisure-orientated, and as a result sees lower standards of service and older aircraft. I have been told by a cabin crew member that there is a joke that of the graduates who complete their training with VS, those who came bottom are located to LGW! I think there might be some truth in the statement, as I have always been told the service on VS LGW’s flights is worse than the service on LHR’s flights

More nonsense! The average age of the fleet at LGW is less than 5 years old so it can hardly be described as older than the LHR fleet. All of the Cabin Crew are based at LHR or MAN - there is no LGW base. The service is not of a lower standard at LGW. In fact, the crew work much harder on LGW flights due to the leisure configuration and holiday orientated routes.

Quoting BCAL (Reply 15):
VS nowadays seems to direct all their attention to their Upper Class product that passengers in steerage are regarded as ballast and treated accordingly. I am also reliably informed that VS has reduced Y food/beverage service recently. The main meals are mediocre, more like meals served on charter airlines in the 1970s, and the pre-landing snack or breakfast is now nothing more than a cereal bar or a muffin. That Branson’s face appears on the IFE and boasts, “We’re getting it right!” is a joke.

We do have a multi award winning Upper Class cabin that still runs rings around new, new, new Club World. Our Premium Economy cabin has a brand new service and fantastic new seats being rolled out across the fleet. There is also a brand new Economy seat being rolled out across the fleet. There have been some changes to the 2nd service on East Coast USA flights which have proved popular with our passengers. Our main meals are far from mediocre. Then again would you prefer mediocre to nothing at all, which was the option on most BA flights yesterday (and probably today as well).
 
TinkerBelle
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 8:44 pm

Quoting Richierich (Reply 6):
My experience is that VS has very good service, very much the match of BA in Y class and often far better than anything offered by their US counterparts.

CO's service is a whole better than VS's in my opinion. The only thing they have better over CO is the FA's, period (No offence to CO F/A's).

Hey, at least you know your bags won't get lost at LHR which you stand an 80% chance of happening if you flew BA.  duck 
If you are going through hell, keep going.
 
Kevin777
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 8:44 pm

Quoting Jetstreamer (Reply 18):
All of the Cabin Crew are based at LHR or MAN - there is no LGW base.

AFAIK VS only bases A/C at LHR and LGW, and MAN flights are positioned in from LGW or V-flown in from, say, MCO (there was a thread on this a few months back) - why do you not have a crew base at LGW then????? WHat am I missing???

Quoting Jetstreamer (Reply 18):
The service is not of a lower standard at LGW. In fact, the crew work much harder on LGW flights due to the leisure configuration and holiday orientated routes.

The latter sentence could very well disproof the former though..

Kevin777
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
Jetstreamer
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 8:54 pm

Hi Thomson735,

I'm sure you'll understand that it's difficult for me to comment directly on your flights as I wasn't onboard. What I can do is give an overview from the many Las Vegas flights I have operated on.

Although we carry more alcohol on the VS043 than any other flight it is sometimes necessary to close the bars early, as we have to protect the stocks for the inbound sector. I've never had to close the bars 1.5hrs into the flight so I can only assume there must have been some very heavy drinking going on from some of the other passengers.

Due to the leisure configuration and holiday orientation of the LGW flights they tend to be busier than some LHR flights and in my experience the crew work harder. There are 70 more seats in Economy on a LGW 747 compared to LHR. This may not sound like many, but it does mean that services generally take longer.

My advice to you (and others reading this) is, if you are not happy with an aspect of the service then please ask to speak to the Cabin Service Supervisor or Flight Service Manager. In most instances, any concerns can be addressed and resolved onboard. In this case, as it after the event, you can contact our Customer Relations team who will be able to investigate what happened on your particular flight.

Please don't let this experience put you off flying with Virgin. I can assure you that the service offered by our friendly crew is normally of a high standard.
 
Jetstreamer
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 8:59 pm

Quoting Kevin777 (Reply 20):
AFAIK VS only bases A/C at LHR and LGW, and MAN flights are positioned in from LGW or V-flown in from, say, MCO (there was a thread on this a few months back) - why do you not have a crew base at LGW then????? WHat am I missing???

You are not missing anything. All Cabin Crew are based at either LHR or MAN. The majority of LGW flights are operated by LHR based crew and occassionally by MAN based crew. The majority of our flights operate from LHR so it makes more sense to have the majority of the crew based there.

Quoting Kevin777 (Reply 20):
The latter sentence could very well disproof the former though..

To clarify my original point, the crew work much harder on LGW flights to ensure that the service doesn't suffer.
 
Kevin777
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 9:05 pm

Quoting Jetstreamer (Reply 22):
The majority of LGW flights are operated by LHR

OKay.. should have guessed that; the crew of course cares less about whether they have to go to LGW for LHR for work than the planes.. Guess many airlines would have common crew bases at cities where they operate from multiple airports.

And Jetstreamer, good to see you defending VS, and personally I can only say that I've had good experiences on VS, even if I've only flown them twice. I'm a bit disappointed about the new livery though, but that's another story!

Kevin777
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
BA777ER236
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 10:15 pm

Quoting Jetstreamer (Reply 18):
More nonsense! The average age of the fleet at LGW is less than 5 years old

Really! As I understand it, you only have the 744 based at LGW, and only ONE of those is less than five years old. The average age of your 400 fleet is 7.75 years (based on a rough calc!)

I wouldn't believe your own companies propaganda if I were you!

Cheers
 Smile
Flying would be easy if it wasn't for the ground
 
lapper
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 10:51 pm

I make the average age 7.25 years. The majority of the LGW fleet came from the AZ order that wasn't taken up. These were delivered in 2001 and there are 5 of them (VGAL/LIP/ROM/ROS and ROY). The other 3 have been transferred over from LHR and are slightly older, the earliest dating back to Jan 97. It is these that drag the average age down. Those are VAST/TOP and XLG.
 
BCAL
Posts: 2925
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 10:56 pm

Quoting Jetstreamer (Reply 18):
BA crew who were seen jumping for joy when they overwhelmingly voted for strike action!!

Then again would you prefer mediocre to nothing at all, which was the option on most BA flights yesterday

I do not think it is fair to compare isolated incidents with regular occurrences. Besides I can immediately recall there were two isolated incidents on VS LGW-based aircraft last year that made front page news (and which you would probably prefer me not to summon up).

Besides, I hear that union membership is frowned upon by VS management.

Quoting Jetstreamer (Reply 18):
Our main meals are far from mediocre.

Could you please expand on a typical main meal that VS offers in Y now? There are no pictures in AirlineMeals.net of a VS economy class meal since 2003 and all I am told is that it is "chicken or beef".

Quoting Jetstreamer (Reply 18):
The average age of the fleet at LGW is less than 5 years old

I thought all the LGW fleet were 744s, and they were brought circa 2000 (having been originally ordered by Alitalia who cancelled and VS took over the deliveries). Either your publicity machine is spinning out more garbage or you have taken delivery of newer aircraft.

Quoting Jetstreamer (Reply 21):
we have to protect the stocks for the inbound sector

Does not VS replenish stock on their aircraft at points outside LHR or LGW then?

Quoting Jetstreamer (Reply 21):
some very heavy drinking going on from some of the other passengers.

So some heavy drinking pax stop the bar service for the whole Y class? Seems rather unfair to me. If there was a heavy drinking party on a BA aircraft, they would be refused further service not the whole Y class.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
Kevin777
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RE: Poor Service On VS043/44

Wed Jan 31, 2007 11:07 pm

Quoting BCAL (Reply 26):
Could you please expand on a typical main meal that VS offers in Y now? There are no pictures in AirlineMeals.net of a VS economy class meal since 2003 and all I am told is that it is "chicken or beef".

It is, but it's good chicken or beef!  Smile Mediocre? Yes, probably though.. But I don't think it's fair either to expect something extravagant just because it's VS (not saying that you are BCAL). You're still flying Y and you're still paying a bargain fare; for 300 pounds return to India or across the pond, the trees don't grow into the sky, VS or not.

Kevin777  Wink
"I was waiting for you at DFW, but you must have been in LUV" CPH-HAM-CPH CR9
 
sw733
Posts: 5302
Joined: Wed Feb 25, 2004 6:19 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:15 am

Quoting Jetstreamer (Reply 18):
Compared to the "professional" BA crew who were seen jumping for joy when they overwhelmingly voted for strike action!!

So what will you say if your dear VS strikes someday?

Quoting Jetstreamer (Reply 18):
service is not of a lower standard at LGW

I think this is all personal opinion and experience

Quoting Jetstreamer (Reply 18):
Our main meals are far from mediocre. Then again would you prefer mediocre to nothing at all, which was the option on most BA flights yesterday (and probably today as well).

I've definitely always had better (and bigger) meals on BA than on VS

I understand you love your dear VS, but at least acknowledge people may have different views of it. I am simply stating my opinion, and then you come back saying we're flat out wrong...fair?
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:23 am

Quoting BA777ER236 (Reply 24):
Really! As I understand it, you only have the 744 based at LGW, and only ONE of those is less than five years old. The average age of your 400 fleet is 7.75 years (based on a rough calc!)

I wouldn't believe your own companies propaganda if I were you!

Ok, I stand corrected (as I was never very good at maths) the average age of the LGW fleet is 7yrs. The original poster stated that it was an older fleet at LGW when in fact the average age of the LGW 400 fleet is lower than the LHR 400 fleet.

Thanks for the advice but I don't get taken in by propaganda. I'm more than capable of dealing in facts.
 
FlyKev
Crew
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RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:37 am

Quoting BCAL (Reply 26):

Could you please expand on a typical main meal that VS offers in Y now? There are no pictures in AirlineMeals.net of a VS economy class meal since 2003 and all I am told is that it is "chicken or beef".

Seriously? I added some there myself from a previous trip taken last year. In fact, here they are below:





http://www.airlinemeals.net/indexMeals.html

That solves your little "I cant find any meals since before 2003" problem, i posted them last February.

Kev.
The white zone is for immediate loading and unloading of passengers only
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:41 am

Quoting BCAL (Reply 26):
I do not think it is fair to compare isolated incidents with regular occurrences. Besides I can immediately recall there were two isolated incidents on VS LGW-based aircraft last year that made front page news (and which you would probably prefer me not to summon up).

Besides, I hear that union membership is frowned upon by VS management.

Planning a total of nine days of strike action over a short time period which would have ruined the travel plans of thousands is hardly an isolated incident. Then again BA is hardly a stranger to strike action (or stockpilling luggage at T4).

Again, you've been listening to the wrong people. Our management do not frown upon union membership.

Quoting BCAL (Reply 26):
Could you please expand on a typical main meal that VS offers in Y now? There are no pictures in AirlineMeals.net of a VS economy class meal since 2003 and all I am told is that it is "chicken or beef".

Certainly. Here's a typical menu (there are regional variations on different routes).

Chicken with penne pasta, mushrooms and brocolli.

Beef stew with carrots, brocolli and roast potatoes.

Mushroom risotto with spinach, parmesan and cherry tomatoes.

Of course on Virgin Atlantic we have 3 choices as opposed to 2 on BA.

Quoting BCAL (Reply 26):
Does not VS replenish stock on their aircraft at points outside LHR or LGW then?

You'll find that most UK airlines do not have a bonded store at USA airports. Therefore drinks bars and duty free is roundtripped from the UK.

Quoting BCAL (Reply 26):
So some heavy drinking pax stop the bar service for the whole Y class? Seems rather unfair to me. If there was a heavy drinking party on a BA aircraft, they would be refused further service not the whole Y class.

We have no problem refusing alcohol to individuals. I reiterate that the decision to close the bars is to protect the stock for the inbound sector.
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:56 am

Quoting SW733 (Reply 28):
So what will you say if your dear VS strikes someday?

If it happens, I won't be seen on worldwide television cheering and jumping for joy. Besides our union and management have a much better working relationship.

Quoting SW733 (Reply 28):
I think this is all personal opinion and experience

Of course it is. I'm talking about my first hand experience from operating a VS flight every week.

Quoting SW733 (Reply 28):
I've definitely always had better (and bigger) meals on BA than on VS

I understand you love your dear VS, but at least acknowledge people may have different views of it. I am simply stating my opinion, and then you come back saying we're flat out wrong...fair?

I've certainly eaten enough meals onboard over the years......and it hasn't done me any harm.

I do acknowledge that people have different views. I know we don't get it right 100% of the time (no airline or company does). I take issue with misleading or false information which is presented as fact when it clearly isn't. This is an open forum in which everyone who uses it is entitled to present their opinions and have a healthy debate. I will continue to contribute utilising my VS knowledge and experience.
 
BCAL
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Joined: Mon Jun 28, 2004 10:16 pm

RE: Poor Service On VS043/44

Thu Feb 01, 2007 1:58 am

Thanks Jetsreamer. Debate is good, even if we have vastly different opinions. However, it certainly livened up the thread this morning, and we both seemed to have learnt a few things, n'est ce pas?

 bigthumbsup 

Quoting Jetstreamer (Reply 31):
Then again BA is hardly a stranger to strike action (or stockpilling luggage at T4).

IIRC, BA only has had one strike through the direct action of their staff in recent years. Baggage, fog and catering issues etc were beyond their control. Other airlines suffered, but BA having the bulk of flights and being the main occupant of T4, was the airline foremost in the news. Having a story about 40,000 bags missing/piled up is more attention grabbing than 400 bags from a QF flight!

Quoting Jetstreamer (Reply 31):
Our management do not frown upon union membership

Glad to hear that.

Union leaders and shop stewards are normally trouble makers anyway. If the union leaders were so good in management issues, they should be working in the board room and not on the shop floor.

 duck 

Quoting Jetstreamer (Reply 31):
Of course on Virgin Atlantic we have 3 choices as opposed to 2 on BA.

The third option sounds a vegetarian option, also available on BA although priority would be given to pax who ordered this in advance.
MOL on SRB's latest attack at BA: "It's like a little Chihuahua barking at a dying Labrador. Nobody cares."
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 2:00 am

Quoting Kevin777 (Reply 23):
And Jetstreamer, good to see you defending VS, and personally I can only say that I've had good experiences on VS, even if I've only flown them twice. I'm a bit disappointed about the new livery though, but that's another story!

Thanks Kevin. I appreciate the support. I'm glad you've enjoyed your VS experiences so far. Hopefully, you'll fly with us again in the not too distant future.
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 2:08 am

Thanks BCAL. I love a good debate. Big grin

I know the bag situation affected many airlines. The media decided to make a "story" by naming and shaming BA simply to sell more issues. It bears some similarities to when VS were splashed over the front pages (as you mentioned earlier).  wink 

Peace.  goodvibes 
 
HALFA
Posts: 1027
Joined: Sun Jan 18, 2004 8:24 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 3:14 am

Quoting Thomson735 (Thread starter):
So the flight starts get airborne



Quoting Thomson735 (Thread starter):
Seems theres some VS attitude with the FA's end of the day



Quoting Thomson735 (Thread starter):
if they dont like waitering/waitressing then they shuould proberly rethink their carreer

After reading your rant, I can only surmise that
A) English is not your native language. Or.....
B) You were drunk when you wrote this which leads me to believe that maybe Virgins' "waiters/waitresses" cut YOU off and not the entire cabin.

Quoting BCAL (Reply 15):
I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket.

I find that very hard to believe.

Quoting Jetstreamer (Reply 21):
Although we carry more alcohol on the VS043 than any other flight it is sometimes necessary to close the bars early, as we have to protect the stocks for the inbound sector.



Quoting BCAL (Reply 26):
So some heavy drinking pax stop the bar service for the whole Y class? Seems rather unfair to me.

Me too.

Quoting Jetstreamer (Reply 31):
You'll find that most UK airlines do not have a bonded store at USA airports. Therefore drinks bars and duty free is roundtripped from the UK.



Quoting Jetstreamer (Reply 31):
We have no problem refusing alcohol to individuals. I reiterate that the decision to close the bars is to protect the stock for the inbound sector.

That's ridiculous. VS has operated this route for several years now and based on repeated patterns of alcohol consumption, stocks should be provisioned accordingly. If, as you and others have stated, more alcohol is consumed based on the leisure nature of the LAS flights, why are more stocks not bulk loaded in the cargo hold for the return? When I flew our longhaul trips to Europe, that's what we did. We would never just stop serving alcohol for fear of depleting our supply for the return trip, as we always had a new supply down below. Cutting off alcohol 1&1/2 hour into the flight on a 10+hour trans-atlantic flight is absurd.

HALFA
HA J Class Lie flats, coming soon to a plane near you........
 
luv2fly
Posts: 11056
Joined: Tue May 13, 2003 2:57 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 3:23 am

Quoting Jetstreamer (Reply 21):
Although we carry more alcohol on the VS043 than any other flight it is sometimes necessary to close the bars early, as we have to protect the stocks for the inbound sector. I've never had to close the bars 1.5hrs into the flight so I can only assume there must have been some very heavy drinking going on from some of the other passengers.

If you can not replenish in the USA then why not carry it in the cargo. It is not like it is a new route why not make the arrangements to have this done in LAS.
You can cut the irony with a knife
 
Jetstreamer
Posts: 324
Joined: Thu Apr 12, 2001 5:52 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 4:01 am

As I've already said, we load more alcohol on this route than any other. This is not going to be increased any further (either onboard or in cargo) primarily because we do not have to close the bars early on every LAS flight. The additional ongoing costs involved would be better spent on other service innovations.
 
DiscoverCSG
Posts: 524
Joined: Wed Jan 31, 2007 2:22 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 4:19 am

I flew VS last winter EWR-LHR daylight, LHR-EWR late evening on the 343. Seats were quite decent, food and wine perfectly acceptable, and F/A's impressively polite and helpful. IFE was good and plane was clean. Flights weren't full, but nowhere near empty, either. We ran on time.

I'll try to get on VS next time I cross the pond.
 
VS11
Posts: 877
Joined: Mon Jul 02, 2001 6:34 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 4:41 am

I just returned from Europe flying on VS12/VS11 (Boston) in Y and I can testify to the continued and consistent outstanding service of VS cabin crew.
The first pleasant surprise was the seat pitch on the A343 - I had not flown on that aircraft in a while but I thought they had increased the distance between the rows as it felt very spacious.

The food service was great - with plenty of delicious food and the best of all (in my opinion) - the ice cream which is still part of the food service. Compared to other airlines that have cut so dramatically on food and drinks, the alcohol service was so abundant that I got worried about the person sitting next to me - he had three vodka drinks and four glasses of wine!!! for a fairly short flight to Boston.

VS continues to be an outstanding airline giving many passengers a great value for their money and extraordinary service.
 
richierich
Posts: 3289
Joined: Sat Nov 04, 2000 5:49 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 4:51 am

Quoting VS11 (Reply 40):
VS continues to be an outstanding airline giving many passengers a great value for their money and extraordinary service.

That sounds more like the VS I know....

Quoting FlyKev (Reply 30):
Seriously? I added some there myself from a previous trip taken last year. In fact, here they are below:

No offense, but I hope the meal tasted better than it looks in these pictures. It looks like a plate full of swine manure. I'm sure it was just the picture though...
None shall pass!!!!
 
AEROFAN
Posts: 1406
Joined: Wed Aug 04, 2004 9:47 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 5:15 am

Thomson

sorry to hear about your problem. i only ever fly VS in upper class so i cannot attest to their Y product. But I would think that such bad service would would most likely be a one off. Why don't you do what someone suggested and write to their CR department. You may even get a free trip.

Quoting BCAL (Reply 15):
I refuse to fly with them again, even if they offered me a complimentary Upper Class ticket.

Quoting Halfa :"I find that very hard to believe."


Ah, don't worry HALFA this is the usual rant that we have been getting on every single posting made on VS. and i do mean every single one! it would be interesting to know when he travelled on VS and what was so bad to have so traumatized him that after 5 or more years and one incident we are still hearing the same thing

Continental better than VS? are u kidding me? Surely you don't mean comparing upper class to bizfirst?

for those vs crew - thank you for sharing your insights and also thanks for making all of my trips very very pleasant.

you are always the first choice whenever you are flying where my fiancee her family and i want to go
 
lapper
Posts: 1537
Joined: Fri Mar 15, 2002 6:42 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 7:09 pm

I flew VS last year LHR-JFK-LHR and had a great experience on the outbound, friendly crew, good food, crew not as friendly on the inbound, but that won't persuade me not to fly VS again. What will is the fact that there was a problem with the delivery of my checked baggage to my address after it was delayed and I am STILL waiting on a response from VS customer relations, 5 months and 4 emails later! So much for a 28 day reply promise...
 
Qantas744er
Posts: 1152
Joined: Sat Jun 04, 2005 4:36 am

RE: Poor Service On VS043/44

Thu Feb 01, 2007 7:20 pm

Well i have flown VS variouse time In Y and in upper class and ive had 90% good experience and the rest was not so good.. I think VS is a great airline but in the end they all airlines have good aspects and not so good ones including SQ TG CX and all the super service ones...

Just my opinion..

Leo
Happiness is V1 in Lagos