Just a heads up for other VS pax...
I am on VS009 [LHR-JFK] on March 15th.
My ticket was booked on Jan 09 at the Hong Kong office.
VS Website is misleading as it states that flights booked after Dec 13th do not require this payment, however when I log in, I am told that I owe £20.
Now, Virgin are very fair about it, as they state that next time I book I can have £20 off my airfare to balance out this retrospectively applied duty, however the inconsistency is sub-standard.
I contacted VS and the lady on the phone told me.. well.. not much. She "wasn't sure" if I would owe the money, as my ticket was purchased in HK she said she didn't have access to the equiv. UK Tax breakdown to see if I had paid the duty.
I am a massive Virgin fan and FF onboard their routes, and this is the first time they have given me conflicting info.
I will need to speak to someone else @ VS call centre to get a second opinion to be 100% sure what to do. Don't get me wrong, I'll pay the fee if they want me to, but right now it just isn't clear.
A heads up then to others in this situation to be cautious.