AI
Topic Author
Posts: 252
Joined: Sat Dec 24, 2005 7:13 pm

Problems With QR FFP

Tue Feb 06, 2007 4:40 am

Hi,
We travelled with QR MAN-BOM-MAN on 10th Dec & return on 1st Jan.
We have received miles for our outbound flight but no miles for the return leg. I normally always confirm during check-in that the FF no is on the system.
After returning back when I checked the a/c on the web and realised that we had received miles only for the outbound leg, I used the "Claim your missing miles" on their website. that was about 4 weeks ago. still no luck.
Any ideas, suggestions ?
anyone from QR here who can help ?

thanks,
AI
 
B747-437B
Posts: 8777
Joined: Thu May 30, 2002 6:54 am

RE: Problems With QR FFP

Tue Feb 06, 2007 4:42 am

Strange. They always update my missing miles within 24 hours of submitting the web form.
"The A340-300 may boast a long range, but the A340 is underpowered" -- Robert Milton, CEO - Air Canada
 
AI
Topic Author
Posts: 252
Joined: Sat Dec 24, 2005 7:13 pm

RE: Problems With QR FFP

Wed Feb 07, 2007 4:18 am

Well Sean,
I have filled up the web form again even though at the end it advised me that "this request has already been submitted".
I have emailed them as well (Yet again). lets see what happens.

AI
 
User avatar
Qatara340
Posts: 1565
Joined: Mon May 29, 2006 2:07 am

RE: Problems With QR FFP

Wed Feb 07, 2007 5:53 am

Quoting AI (Thread starter):
We travelled with QR MAN-BOM-MAN on 10th Dec & return on 1st Jan.
We have received miles for our outbound flight but no miles for the return leg. I normally always confirm during check-in that the FF no is on the system.
After returning back when I checked the a/c on the web and realised that we had received miles only for the outbound leg, I used the "Claim your missing miles" on their website. that was about 4 weeks ago. still no luck.
Any ideas, suggestions ?
anyone from QR here who can help ?

It happened to me once, and I had to scan my ticket and boarding pass and submit it to QR PC website in order to approve the missing miles. You should try submitting in again or even calling them in your local country.

Good Luck.
لا اله الا الله محمد رسول الله