I'm completely fed up with US Airways especially after my horror show with them last night, all because of a seatbelt!
I travelled from Boston to Philadelphia on business Wednesday night returning back to Boston last night on their 5:30pm flight (flight #768). Both aircraft were DC-9 30's. As a matter of fact, I remember the registration number of the plane I flew home on yesterday, it was N923VJ.
In any event, the flight had originated from Atlanta and landed at PHL on time. The flight to BOS was overbooked but yet they managed to get everyone on board and ready for pushback at 5:30. Even the captain announced we would have a "smooth sailing" 45 minute flight into BOS and arrive well before our scheduled arrival time of 6:53pm.
Then all of the sudden, three US Airways mechanics come on board and walk right to the back of the plane. I couldn't see what was up as I was in row 10 right in front of the the first emergency exit row. To make a long story short, the problem was a broken seat belt on the flight attendant "jump seat".
Now I understand that it is important that everyone has a working seatbelt but it took them one hour to fix it because of a delay getting a part, which also confused me since PHL is one of their major hubs and you would think everything would be available.
So they fix the seatbelt, but now we are stuck in the late afternoon queue with everyone else. I realize they have no control over this but again, this wouldn't have happened if they knew how to fix a seatbelt! If there was any consolation, I did get to see the new US Airways A330, a BA 777, and a Lufthansa A340 who were in queue with us.
Bottom line, instead of leaving at 5:30 and getting into BOS at 6:15, we didn't start out takeoff roll at PHL until 6:55 and we arrived in BOS at 7:40. No apologies, no remorse for what they did. The beverage and meal service consisted of "a shot glass size" of diet coke and half a bag of peanuts! All I can say is I was thankful I didn't have to pay for this miserable flight!
Either US Airways should can the DC-9 and invest more money newer, more reliable aircraft like they did with the A330 or I'm going to start considering taking the train when I travel to Philly from Boston!