This may sound like a rant, but it's actually a question: why is this like this? Why does no one change this?
Here's what I mean: The past two weeks I was flying from or to CDG
every (working) day, and every time there was some avoidable hassle or unnecessary complication or slowdown of things - whilst at airports at the other end of my trips things always went smoothly.
So here's the diary:
Monday February 5: flying on LH
to Munich from Terminal 1: accessing the taxi drop off lane at Terminal 1 is impossible because the barrier to the lane doesn't work. Then no luggage carts outside the terminal. Inside, flight monitors show outdated flight information (=showing "on time" whilst counter staff tell me that flight is 45 mins delayed).
Tuesday February 6: arriving on LH
from Munich: plane has to stand on the tarmac because a lorry blocks the space where the airplane is supposed to park. 10 minute wait until they find a driver. Afterwards 30 minute wait time for luggage delivery.
Wednesday February 7: flying on LX
to Zurich from Terminal 2B: 300 people waiting at passport control close to Eastern check-in counters, where one (!) agent works. Thus, I decide to use the passport control at the other end of the Terminal, where there are maybe 10 people waiting for the one agent checking passports and tickets/boarding passes. Although both passport controls lead to the same hall, the agent tells me to go back to the other counter (with the 300 people waiting) because it's closer to the check-in counters of LX
. And this despite me holding my boarding pass already and wanting to go to the lounge which is closer to this passport control.
Thursday February 8: arriving on LX
from Zurich: people de-boarding get stuck in the glass hallway leading from the gangway to the terminal. It takes 10 minutes before someone opens that door.
Friday February 9: flying on LH
to Frankfurt: the moving walkways leading to the satellite are broken (this is 7am). Upon arriving at security, an agent sends us to the other security lane - which is closed. Going back to the first one which is open, he shouts at us to use the other lane, refusing to understand that it is closed. In the meantime, the first one has closed as well. For 10 minutes there is no open security lane.
Friday February 9: arriving on LH
from Frankfurt: plane has to wait for someone to bring and connect the Ground Power Unit. Moving walkways still not repaired (this is 11pm), fortunately not in my direction.
Monday February 12: leaving on AF
from Terminal 2F: the little passage for the use of PEGASUS doesn't work. After that, the bus driver bringing us to the Avro parked away from the Terminal doesn't find the plane.
Monday February 12: arriving on LX
at Terminal 2B: again, stuck in the little hallway between the gangway and the Terminal. Also, the elevators in Terminal 2B going down to the Parking don't work
Tuesday February 13: leaving on LH
: again, the moving walkways don't work. There are two security lines in the satellite, each one of them very long as many Lufthansa flights leave from that satellite between 830am and 930am. Despite the long queues, one lane is suddenly closed.
Wednesday February 14: arriving on AF
in Terminal 2F: Bus drivers drops us in the Schengen area of the Terminal. Wait 40 minutes until first bags arrive. Mine not among them. Upon me and numerous other people inquiring, we are told that the driver has lost some bags on the tarmac. They are finally delivered 20 minutes later.
Thursday February 15: leaving on LX
from Terminal 2B: two flights leaving at same time from adjacent gates, using same security checkpoint. Despite many people waiting, one lane is suddenly closed. Air France and Swissport staff enter into an argument with security people as both flights are delayed because of slow security.
Friday February 16 (this is my favourite one): arriving on LX
to Terminal 2B: I fly jump-seat in the cockpit because a friend of mine is the co-pilot. I listen to all the ATC communication, amongst other things to which stand the plane is directed. After deboarding, a looong wait for luggage (around 45 mins). When I approached the staff at the baggage desk, their answer is: "the pilot parked the plane at the wrong gate, and now it takes more time to get the bags delivered."
Add to these specific incidents the permanent hassle of CDG
- the place is a pigsty: dirty premises, trash on the floor, broken and used furniture, disgusting bathrooms...
- flight monitors either don't work, show wrong information and not useful information ("delayed" - well yes, but by how much?)
- idiotic traffic regulation: for instance, when ordering a taxi pickup from Terminal 1, one has to go to another level and to the other side of the airport (from Porte 32 to Porte 12)
- a tendency to make things complicated for no reason (superfluous checks of boarding passes, because "those guys are from another company")
I am just wondering what else needs to happen before this level of incompetence and slopiness gets fixed. Other airports are unpleasant by their size and the long ways one has to walk, but all of these things have nothing to do with size.
So my question is: why is CDG
a "slum with runways"? Why doesn't any one take action against this? Why are the managers of ADP still in their seats?