One thing that has been mentioned in several analysis pieces and by posters here is the general angst in the airline industry in the aftermath of the recent storms that congress will enact some sort of official passengers' "bill of rights."
While I think such an idea is silly as the airlines ought to be aware of the impact of negative PR and respond accordingly or face the market consequences, I'm wondering what effect (if any) jetBlue voluntarily coming out with such a Bill of Rights might have on such legislation. To me, it shows that the market works and that, faced with loss of revenue, an airline will work to reassure customers that something like this won't happen to them if they choose to fly with that airline. However, do you think it will embolden congress to enforce such terms on all air carriers?
Dave in Orlando