Last October I flew GVA-AMS-LIM-AMS-GVA and I claimed the missing miles via the website. All the miles were accredited except for the LIM-AMS leg, which I have to say is 6,880 miles which is not neglectable! Well I have tried asking customer service via email why these miles were not awarded to me, and I recieved a reply stating that I had to give my boarding pass and a copy of my ticket! Fair enough!
However I don't understand why the other flights were accredited and not that one. Thus I tried to give them a call, but the only thing you get is a recorded voice that tells you: "if you want such and such press 2". And when you press the option for claiming miles they tell you: Go to the www.klm.com wesite or write us by mail to such and such adress". i wasn't able to get in touch with a person!
Is there anyway I could have a live person answer me so that I can explain them my problem ?