We booked our honeymoon, including flight last November. Apparently in December Delta made some changes to our flight as far as times goes. Then in February they cancelled it all together.
Do you know how I found out about our cancelled flight? I was looking online last night to see if there was any first class availability for upgrades. They have two phone numbers, two addresses, AND an email address to contact us. No notification whatsoever.
Naturally, I called the customer service line. The first person said we can get a refund or change to the next available flight. Our original flight was leaving on a Wednesday, the next available flight is SATURDAY. That will make us have to change our reservations at the resort. We got our rate at the resort because we booked so far in advance so that could cost us money to change.
I asked for a supervisor who goes into a ten minute spiel about profitability and how that is their number one concern. Maybe if they took care of their customers, profitability would follow! Plus when we booked in November, our flight was already half full. They had the best options as far as getting to Antigua of any airline. I am sure they would have filled the flight if they would have left it.
So today, I take my handy list of executive phone numbers and attempt to get a better response from them as to why we weren't notified of the change. I understand things change, but to not TELL us it changed, that's just ridiculous. And then when they are contacted to not offer us anything for our inconvenience? BAD BAD BAD Customer service. That person also went into the spiel about profitability, etc and said they are making so many changes, its just not possible to contact every customer about their flight changes. HELLO, have they heard of a mass email that can go to every person on a flight?? There is not doubt someone there is trying to get their employees to understand that concept of profitability, however it comes across as they don't give a rats ass about customer service in the meantime. After getting nowhere with them, I left a message for the CEO. Supposedly all calls are returned by his assistant within 48 hours....I'm not holding my breath.
What really sucks is there are really no better options other than changing our flight to Saturday or choosing a different destination all together.