I just want to share a recent experience I had with UA.
I travelled from SFO to DEN and I had a great trip.
Our flight was very full and I was the last to get on.
The agent offered me a middle seat with a beautiful smile.
The flight was on-time and the flight attendents were extremely polite. The flight wasn't even that bumpy!
I got 7up and the lady next to me ordered a tomato juice. The 7up was very tasty.
When I got off the plane my baggage was at the luggage carousel.