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Joined: Sat Sep 17, 2005 1:33 pm

Airlines' Rate Of Mishandled Bags

Mon Apr 02, 2007 11:50 pm

AIRLINE 2005 2006
Air Tran 3.43 4.72
Alaska 5.03 5.71
American 5.92 6.33
American Eagle 10.25 14.42
ATA 4.07 6.11
Atlantic Southeast 17.41 17.37
Comair 10.75 11.98
Continental 4.12 4.76
Delta 7.09 6.88
Frontier- NA 5.18
Hawaiian- NA 3.14
JetBlue 4.06 4.09
Mesa- NA 10.55
Northwest 4.86 4.60
SkyWest 10.06 10.16
Southwest 4.25 5.34
United 4.28 5.68
US Airways 9.68 7.82

Last year, for every 1,000 passengers, 6.50 bags were lost, stolen or damaged, compared with 6.06 in 2005. Hawaiian had the best baggage handling performance; Atlantic Southeast the worst.

The increase in lost bags comes as at least one domestic carrier — Spirit Airlines — plans a new fee for passengers who check their bags. Come June, Spirit will charge $5 each for one or two checked bags if the ticket was booked online and $10 each for passengers who do not book online.

Airlines suffer more delays :
The report does not include recent weather-related flight delays such as the ones that left JetBlue and United Airlines planes idling for hours on taxiways.

Southwest had the lowest number of complaints in 2006, 0.18 per 100,000 passengers. United and US Airways tied for the most, 1.36 per 100,000 passenger.

Hawaiian Airlines had the best on-time performance (93.8 percent) for 2006, followed by Frontier Airlines (80.7 percent) and Southwest (80.2 percent). Atlantic Southeast Airlines had the worst on-time performance (66 percent). On-time was defined as within 15 minutes of the scheduled arrival time. Canceled and diverted flights counted as late.

The study found an increase in the number of passengers bumped or denied boarding because of oversold flights — 1.01 denied boardings per 10,000 passengers last year, compared with 0.89 per 10,000 in 2005. JetBlue had the lowest rate of bumped passengers; Atlantic Southeast the highest.

Rate of mishandled bags per 1,000 passengers, according to the 2007 Airline Quality Rating survey by the Aviation Institute at the University of Nebraska at Omaha and Wichita State University. The study is based on Transportation Department statistics.
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Joined: Fri Jul 14, 2006 3:24 am

RE: Airlines' Rate Of Mishandled Bags

Tue Apr 03, 2007 12:21 am

More interesting and useful would be the number of mishandled bags per 10,000 bags checked.

ASA probably handles more bags per pax, esp. if you include gate checks, because of the limited overhead space. Same for Mesa and American Eagle. These three probably have a far lower rate of non-stop flights, so that kills them too.
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Joined: Sat Jun 11, 2005 11:46 pm

RE: Airlines' Rate Of Mishandled Bags

Tue Apr 03, 2007 2:14 am

Quoting Analog (Reply 1):
so that kills them too.

plus the fact that they fly with small aircraft, so they are capacity/volume restricted. The bag made it to the plane without any problems, but just couldn't be loaded due to volume problems.

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