So the guy got delayed, and no one tossed a salad in front of him. Big deal. They don't toss salads on most airlines domestic flights, with a few exceptions. The service on United's Premium Service transcontinental flights is on par with domestic service anywhere else - on any other airline. AA
is upgrading its signature transcontinental service as well. Service in the US isn't really that bad. I flew an AA
flight at christmas time between MSP
that showed a movie, then some short length content, fed me in Y, the service was polite, the plane was new, and despite weather in both directions, arrived early. I was impressed all around. Then again, I've had domestic flights that sucked. It's all depends.
's first class service from MSP
I've had a Mediterranean salad served to me before my choice of two or three decent lunch choices and a nice dessert.
If it makes this guy feel any better, I was reading a trip report on here about a BR
flight from LHR
which ran out of water mid-flight. How's that for service?
|Quoting Flighty (Reply 13):|
If Thai Airways brought over a bunch of Thai flight attendants (foreign workers) and let them give the Thai standard of service in America, people would enjoy it. However, that is illegal for more reasons than just trade restriction. Immigration/working permits are a major reason.
Service on Thai might be pretty friendly and attentive, but you can't live in America on a Thai salary with the same lifestyle you can in Thailand. If you are charging the same fare and your costs are lower, of course your service is better. Oh, and if you brought a bunch of Thai F/A's over here, as nice as their language skills are, it's just not the same. Kind of like tech support in India.
Personally, and I may be alone here, I enjoy the service on US airlines. I would appreciate better food, but I understand that spartan food comes with flying. I much rather F/A's who are efficient, polite, and really I require nothing more. I don't need to be asked if they can do anything to make my flight more enjoyable, if I thought of anything, I'd let them know. I guess for me, with few exceptions, airlines in the US have service which for the most part is efficient, simple, and generally pleasant enough. I get to enjoy my flight in peace, and get where I am going pretty quickly. Airlines in the US offer better frequency than just about anywhere on earth. They offer more point to point flights, their hubs are almost always easily navigated, and more often than not, efficiently managed and staffed. Not to say airlines in other countries don't have many of these qualities, I'm just saying airlines in the US aren't that bad, and in some areas, like point to points and frequency, are some of the best.
I've been stuck on the ground in Europe for hours delayed due to airline gaffs (on foreign airlines) just like I have been delayed in the states. I've enjoyed KLM's disappointing European domestic service - which my family, who sometimes can't even tell you which airline they are flying, found to be unimpressive.
Point being, Airlines in the US are no worse than anywhere else, by and large. Yes, they have their problems - but they also have their strengths as well, which often are ignored. No, Delta is not Singapore Airlines. When I fly to Asia and have to pick which Star Alliance carrier (for FF
reasons) I'm going to fly, I could enjoy the wonderful service of Singapore or for a much lower price, the service on United, which is 4/5 as nice for less than 4/5 the price, often enough.