highflyer9790
Posts: 1189
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An Inside Look At CO's Operations Center (Video)

Sat Apr 14, 2007 5:39 am

http://www.cnn.com/video/player/play...13/quest.how.to.run.an.airline.cnn

One of the coolest ive seen! its really neat!


enjoy!

highflyer
121
 
EI787
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RE: An Inside Look At CO's Operations Center (Video)

Sat Apr 14, 2007 5:45 am

Wow!! Fantastic insight into the airline!
 
Lt-AWACS
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 12:09 am

Thanks for the link. INteresting video out of Houston.

Ciao, and Hook 'em Horns,
Capt-AWACS, Not all aviators are alcoholics, we don't to meetings
Io voglio fica ogni giorni da mia bella moglie!
 
iahflyer
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 3:57 am

Where does CO have a facility 60 miles away from Houston? Also, how do bags get moved from a 737 to 777, are containers just sitting around at IAH and EWR or what?
Little airports with the big jets are the best!! Floyd
 
emseeeye
Posts: 351
Joined: Sat Jun 17, 2006 3:50 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 3:59 am

Quoting IAHFLYER (Reply 3):
Where does CO have a facility 60 miles away from Houston?

You know... I wondered the same thing. 60 miles? Is that it? Come Hell or high water (or a hurricane) I think they would put thier distater recovery site farther inland.
 
IAHFLYR
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 4:04 am

Quoting IAHFLYER (Reply 3):
Where does CO have a facility 60 miles away from Houston?

It is up north of town, off I-45 but I am not revealing the location, even though I think it is pretty well known, but just in case I'm dreamin' or something close, someone else can reveal it if they like!  Smile

Quoting EmSeeEye (Reply 4):
I think they would put thier distater recovery site farther inland.

It is farther inland and some 150' higher above sea level than downtown Houston.
Any views shared are strictly my own and do not a represent those of any former employer.
 
phxplanes
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 4:12 am

So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?
 
emseeeye
Posts: 351
Joined: Sat Jun 17, 2006 3:50 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 4:46 am

Quoting IAHFLYR (Reply 5):
It is farther inland and some 150' higher above sea level than downtown Houston.

Ah, didnt think of the elevation. I used to live in houston years ago as a kid (just down the street from HOU in fact) and I can remember getting flooded regularly.

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

Its called a "hot site" and to be honest its a pretty normal thing for companies (especailly financial institiutions) that have to be "up" 24/7 to have hot sites sometimes 5 miles away and some others are 500 miles away. Some data centers even have provisions of food and water for weeks. Just in case...
 
chris133
Posts: 220
Joined: Thu Oct 13, 2005 10:41 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 5:36 am

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

Most airlines do have this back up. Whats more of a waste, spending the money up front to have it ready or have you Ops Center go down then have to "virtually" shut the airline down.
 
pizzaandplanes
Posts: 343
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 6:59 am

So what operations does CO manage at EWR in their mini-tower above terminal C?
A real man lands where he wants to
 
IAHFLYR
Posts: 3943
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 7:11 am

Ramp Control I would think much like they do at IAH just above the north and south end of Terminal C, above Gates C38 and C18.
Any views shared are strictly my own and do not a represent those of any former employer.
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 7:35 am

Quoting Phxplanes (Reply 6):
So they just have a huge building and all those computers for back up. Seems like a waste of money, why not make the main center far away?

I think many folks don't fully appreciate that an airline's dispatch office/OCC/SOC is a potential single-point failure, since, if it goes down, the whole airline comes to a screeching halt. (Flights can't operate without a dispatch release, which the dispatchers generate..) Most airlines I know of have a "Plan-B", as a part of their business continuation plan. We have a back-up office off-site, equipped, and ready-to-go, and we could staff it quickly with either those off-duty or our bailing out of the primary office and driving 20 minutes to the back-up facility. The cost of leasing the space and equipping it pales in comparison to the costs of shutting down the airline for a half a day, or longer. Any system disruption would only be an hour or two, sort of like a PHL ground delay program...  Wink

Quoting Chris133 (Reply 8):
Most airlines do have this back up. Whats more of a waste, spending the money up front to have it ready or have you Ops Center go down then have to "virtually" shut the airline down.

Precisely...
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
chris133
Posts: 220
Joined: Thu Oct 13, 2005 10:41 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 11:32 am

Quoting OPNLguy (Reply 11):
Any system disruption would only be an hour or two, sort of like a PHL ground delay program... Wink

An hour or two? thats optimistic after todays delays there. Ya gotta love 2 hrs to deice
 
OPNLguy
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 11:35 am

Quoting Chris133 (Reply 12):
An hour or two? thats optimistic after todays delays there. Ya gotta love 2 hrs to deice

You know, it's funny you mention that. I actually though about comparing the 1-2 hours with 3-5 hours at PHL, but figured that nobody would believe me...  Wink
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
c0ex
Posts: 43
Joined: Fri Jun 17, 2005 9:54 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 12:10 pm

Quoting Pizzaandplanes (Reply 9):


View Large View Medium
Click here for bigger photo!

Photo © Fernando Gomes



View Large View Medium
Click here for bigger photo!

Photo © Carlos Borda




Up in that tower is many things. Ive been up there before on a tour and must say its amazing up there.

The front part of the tower is where they designate a gate for each jet that comes in. I believe there are 4 21in CRTs hooked up displaying the data. The middle houses more operations that I didn't not see or get a description of. The sides and back handle most other operations such as food service aswell as baggage and cargo handling ops.

They didn't allow photos up there, so I wasn't able to snap any on my visit.

Here is another users photos up there


View Large View Medium
Click here for bigger photo!

Photo © Joe Pries - ATR Team



View Large View Medium
Click here for bigger photo!

Photo © Joe Pries - ATR Team

theRightchoice
 
Cory6188
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 1:35 pm

I cannot get the video to play on my computer, no matter what I do. I'm on a Mac, and the video simply won't load or play, regardless of whether I use Safari or Firefox. Is anyone else having this same problem? I really want to see the video!
 
drerx7
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 1:39 pm

I think the location is up in Conroe / the Woodlands area. Just so long as its out of flood plain for people driving in. Its not like the actual SOC would flood its the streets around it--isn't the SOC like on the 30th floor or something of 1600 Smith?
Third Coast born, means I'm Texas raised
 
LAXdude1023
Posts: 4454
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 1:48 pm

Wow, what an awesome video. Some day thats what I want to do. Out of curiosity what kind of training/school do you need to work in operations for an airline?
It is what it is...
 
3201
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RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 1:57 pm

Quoting EmSeeEye (Reply 4):
You know... I wondered the same thing. 60 miles? Is that it? Come Hell or high water (or a hurricane) I think they would put thier distater recovery site farther inland.

It needs to be close enough to get enough of the right people (all based in Houston) up there to keep things going.
7 hours aint long-haul
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: An Inside Look At CO's Operations Center (Video)

Tue Apr 17, 2007 2:06 pm

Quoting LAXdude1023 (Reply 17):
Some day thats what I want to do. Out of curiosity what kind of training/school do you need to work in operations for an airline?

Check out www.dispatcher.org and it should have info. There's a FAA license involved, and you have to be 23 to get it.

Quoting Drerx7 (Reply 16):
Its not like the actual SOC would flood its the streets around it--isn't the SOC like on the 30th floor or something of 1600 Smith?

The SOC itself need not flood--as we saw some years ago when Houston's Medical Center area flooded, put enough water in the lower levels where all the utility vaults are located, and the phones and power can easily go "pfzzt!" and fail in the whole building.
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
havaloc
Posts: 76
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RE: An Inside Look At CO's Operations Center (Vide

Wed Apr 18, 2007 2:33 am

In one part of the video, they went over the stats on one flight.

44 Economy passengers
228 First class passenger

272 total passengers.
96% load factor

$264,388 revenue on that flight.

$972 per passenger.
DC-9
 
DiscoverCSG
Posts: 523
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RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 4:38 am

Quoting Havaloc (Reply 20):
In one part of the video, they went over the stats on one flight.

44 Economy passengers
228 First class passenger

Umm, I'm pretty sure those should be 44J and 228Y, not the reverse. Obviously, this is a 772.

Quoting Havaloc (Reply 20):
272 total passengers.
96% load factor

$264,388 revenue on that flight.

$972 per passenger.

I assume this is based on one-way fares ... are we talking about a LGW-IAH, or an EWR-TLV in terms of yield?
 
pizzaandplanes
Posts: 343
Joined: Sun May 09, 2004 10:17 am

RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 10:36 am

I just have a curious question for anyone out there who works for CO operations-

Why is it that when you depart at EWR for flights to chicago in terminal A and then from chicago to EWR you arrive in terminal C? Is this just to position the erjs for later flights?
A real man lands where he wants to
 
ContinentalEWR
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Joined: Wed May 24, 2000 2:50 am

RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 10:45 am

When Kiwi Airlines went bust, CO grabbed a few gates in Terminal A. They decided to operate their EWR-ATL/MDW/DFW flights from there, as these generate far fewer connecting pax than other flights into and out of EWR. The flights were all standardized around 737-500 and 737-300 equipment.
 
HPAEAA
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RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 10:56 am

Quoting IAHFLYR (Reply 10):
Ramp Control I would think much like they do at IAH just above the north and south end of Terminal C, above Gates C38 and C18.

The watch the IAH flights... SOC doesn't watch everything now matter how much CNN publicizes them.... I was a little disappointed after A day in the life of AA... they didn't even show the bunker that CO owns in IAH... the backup site is one thing.. the bunker is another...
Why do I fly???
 
OPNLguy
Posts: 11191
Joined: Tue Jun 15, 1999 11:29 am

RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 11:09 am

Quoting HPAEAA (Reply 24):
SOC doesn't watch everything now matter how much CNN publicizes them

Can you elaborate? I'm curious...
ALL views, opinions expressed are mine ONLY and are NOT representative of those shared by Southwest Airlines Co.
 
User avatar
airportugal310
Posts: 3217
Joined: Sun Apr 11, 2004 12:49 pm

RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 11:16 am

Quoting DiscoverCSG (Reply 21):
I assume this is based on one-way fares ... are we talking about a LGW-IAH, or an EWR-TLV in terms of yield?


Or any of the European 777 routes for that matter...

[Edited 2007-04-18 04:30:08]
I sell airplanes and airplane accessories
 
WDBRR
Posts: 599
Joined: Tue Jan 25, 2005 11:28 am

RE: An Inside Look At CO's Operations Center (Video)

Wed Apr 18, 2007 12:19 pm

Quoting ContinentalEWR (Reply 23):
When Kiwi Airlines went bust, CO grabbed a few gates in Terminal A. They decided to operate their EWR-ATL/MDW/DFW flights from there, as these generate far fewer connecting pax than other flights into and out of EWR. The flights were all standardized around 737-500 and 737-300 equipment.

I believe CO grabbed the gates that Kiwi was using from TWA
since they were subleased...I don't think Kiwi "owned" any gates.
These were gates A36, A37, A38 and A39. After Kiwi went out
of business, I think they swapped these 4 gates with US Airways
that had gates A20 to A29. I think it was A25 to A28 went to CO,
HP had gate A29, Spirit had A20, AC had A21 and A22.
TWA had A23. eventually Spirit, TWA and HP gave up those gates
and they all went to CO. AC moved into with UA, Jetblue got A21 and A22
surrounded by CO on both sides counting their passengers boarding though
the jetway. .... just a short summary of what I remember from 1999 to today.

[Edited 2007-04-18 05:19:57]
 
A340Spotter
Posts: 1740
Joined: Tue Jul 29, 2003 9:52 am

RE: An Inside Look At CO's Operations Center (Video)

Thu Apr 19, 2007 4:40 am

Quoting HPAEAA (Reply 24):
SOC doesn't watch everything now matter how much CNN publicizes them....

While a flight dispatcher, crew coordinator, customer service coordinator or load planner may not watch everything on their own, put us all together and we do...  Smile

Quoting HPAEAA (Reply 24):
I was a little disappointed after A day in the life of AA... they didn't even show the bunker that CO owns in IAH...

Why should AA show the CO bunker?  Smile

It was a pretty good story (is it longer on TV?) showing our SOCC off.
JSD
"Irregardless, it's a Cat III airplane, we don't need an alternate!"

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