AA737-823
Topic Author
Posts: 4888
Joined: Wed Mar 01, 2000 11:10 am

Can't Find Info On Booked CO Itinerary- Translate?

Mon Apr 16, 2007 12:00 pm

Hi, folks.
I've booked a ticket for a buddy from ANC-BOS this summer, and for the last week, when I go into my account to view the itinerary, it says, "We were unable to review the latest information for this itinerary."
What does this mean? All of my other tickets, both for myself and for others, do not have this problem.
And, this didn't pop up until about a week ago. Previously, I've been able to go in and review the tickets (and, since it's Continental, the changes they preiodically make to any ticket I book, after they decide what times and planes they will actually feel like flying... grrrr....) for this itinerary with no problem.

What does this mean, will it resolve itself, and do I need to call Continental to get it sorted out?
As much as I love flying Continental, I detest calling their OnePass number... long waits, and typically unhelpful folks.

Thanks in advance, ya'll.
 
star_world
Posts: 943
Joined: Mon Jun 25, 2001 7:52 am

RE: Can't Find Info On Booked CO Itinerary- Translate?

Mon Apr 16, 2007 12:14 pm

This has happened me before for an itinerary, and it just went away when I tried again. How long has this been happening for? If it's still the same tomorrow then just give CO a call - they should be able to tell you pretty quickly what's wrong (if anything).
 
lincoln
Posts: 3133
Joined: Mon Nov 01, 2004 11:22 pm

RE: Can't Find Info On Booked CO Itinerary- Translate?

Mon Apr 16, 2007 8:47 pm

Another problem could be if it was booked in your buddy's name and your name doesn't appear on the reservation that CO's website isn't letting you view the PNR for security reasons.

Try hitting the "Change or View Reservations" feature on CO's homepage using your buddy's last name and confirmation number (6 characters, for example CPLX0Q)

The other possibility is that the payment hasn't cleared yet and that the reservation hasn't actually been ticketed -- I've noticed on the tickets I buy for business this has been happening a lot more recenty, i.e. you click "Buy" you get a confirmation of your purchase but the actual receipt and eticket# doesn't come until a while later (in some cases serveral hours)
CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
 
IAHFLYR
Posts: 3941
Joined: Sat Jun 25, 2005 12:56 am

RE: Can't Find Info On Booked CO Itinerary- Translate?

Mon Apr 16, 2007 8:59 pm

Quoting Star_world (Reply 1):
This has happened me before for an itinerary, and it just went away when I tried again. How long has this been happening for? If it's still the same tomorrow then just give CO a call - they should be able to tell you pretty quickly what's wrong (if anything).

Same for me.....call CO electronic assistance 1800-300-1547, select option 3, talk to the electronic support desk (think that is the name) and give them the confirmation number......they will be able to fix it for ya almost instantly in most cases. I've had this happen as recently as 2 weeks ago, called them and they fixed it while I was in my account online, refreshed and bingo, there was the itinerary. I forget what she told me why it happens but it is easily fixed.  Smile
Any views shared are strictly my own and do not a represent those of any former employer.

Who is online

Users browsing this forum: 34es, 777222LR, A330NZ, airbazar, Amiga500, Baidu [Spider], brandnsn, Channex757, diesel33, eccjeep, eidvm, frigatebird, FWAERJ, Google Adsense [Bot], GRIVely, HeeseokKoo, Iksu, Luxair747SP, marky, mrdj007, olle, pugman211, readytotaxi, RRTrent, SCQ83, speedbored, SteveXC500, tvh, uta999, VS4ever, wolbo, Yahoo [Bot] and 366 guests